Aim In Health Services :
Aim In Health Services It should be EFFECTIVE,SAFE,TIMELY,EFFICIENT,COMMUNITY CENTERED &EQUAL TO ALL
It should encourage organization to :
Analyze the requirements of Users
Define process to achieve the expected level
Keep the process working under control
Sustain and Improve further
Essential features :
Essential features Consumer Focused Organization
Leadership
Community Participation
Process Approach
System Approach to management
Continual Improvemrnt
Decision making on facts
Mutually beneficial supplier relationship
Core Process :
Core Process Document :
Write down what you want to do
Implement :
Do what you wrote & planned
Records :
Should show what you did . Audit/monitor for GAPS (Non-Conformities)
Improve :
Take corrective action to rectify gaps, preventive action to avoid the same gap & Improve continually
Defined Procedures :
Clinical Procedures Hospital Administration Procedures 1.OPD Management
2.IPD,Nursing Care & Labor Room Management
3.Medical Emergency Mgt.
4.FP Management
5.OT Management
6.Hospital diagnostic Mgt.
7.Blood Bank Management
8.Infection control & Sterilization Mgt.
9.Clinical Care Data Mgt.
10.Hospital Referral Mgt.
11.Hospital Waste (BMW) Mgt.
12.Management of Death 1.Pt.Reg.Admission & discharge Mgt.
2.Medicine Stores & Inventory Mgt.
3.Procurement & Outsourcing Management
4.Hospital Transport Mgt.
5.Security,Safety & Disaster Mgt.
6.Finance & Accounting Mgt.
7.General Stores & Inventory Mgt.
8.Infrastructure & Maintenance Mgt.
9.Housekeeping &Gen. Upkeep Mgt.
10.HRM & Training Mgt.
11.Dietary Mgt.
12.Laundry Mgt. Defined Procedures
Need Of QMS :
Need Of QMS To benefit user by ensuring quality
To ensure efficient utilization of resources
To provide for Transparency & Accountability in functioning
To generate a sense of Pride &Achievement in Health Care Providers