Broadway soft outcomes 05 2006

From street to home : 

From street to home Broadway works across London with homeless and vulnerable people, providing housing and support. Broadway’s Learning Team provides: Engagement activities to increase confidence with working in a group Group work embedding basic skills eg pre-tenancy and tenancy sustainment training One-to-one and group essential skills coaching including National Tests ICT drop-in and group training including New CLAIT and ECDL

Snakes and Ladders – the reality of the vulnerable client : 

Snakes and Ladders – the reality of the vulnerable client

Slide 4: 

Context

Slide 5: 

Soft outcomes are: ‘Changes, benefits or learning achieved as a result of a service intervention’ and can ‘demonstrate progression towards hard outcomes such as qualifications and jobs’ (The Employability Map, Off the Streets and Into Work) Subjective changes Can they be measured? Evidence? The problem of soft outcomes

Process of establishing a soft outcomes tool: 

Process of establishing a soft outcomes tool 1. Established an organisational outcomes framework at Broadway 2. £10,000 funding from National Research and Development Centre’s Practitioner Led Research Initiataive 3. Reviewed existing soft outcomes tools (Catching Confidence, The Rickter Scale, The Employability Map (OSW), Outcomes Star (St Mungo’s), The Foyer Federation’s personal development programme, SOUL project etc) 4. Focus groups with front line staff and clients to establish desired soft outcomes of service 5. Piloted ‘Catching Confidence’ with 4 clients 6. Developed 'I Can' tool based on Team's outcomes, adapted from other tools and used this with remaining 11 clients

Slide 7: 

Sue’s story

Slide 8: 

Group work feels like putting your hand into a pool of dark water and the thought there might be a snake there.… I can’t believe I now take part in small group sessions Sue’s story (2)

Evidence of change: 

Evidence of change Three main themes emerged: Social interaction and communication Outcomes in learning, skills and aspirations Quality of life outcomes

How the I Can tool demonstrates distance travelled: 

How the I Can tool demonstrates distance travelled

Slide 11: 

I Can self assessment

Slide 12: 

What we’ve learnt and next steps

From street to home: 

From street to home