logging in or signing up Guest Reviews And Its Impact On The Hotel Industry Dilipsanchez Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 141 Category: Travel/ Places.. License: All Rights Reserved Like it (0) Dislike it (0) Added: January 23, 2013 This Presentation is Public Favorites: 0 Presentation Description Guest Reviews and how it has impacted the hospitality and hotel industry. Most hotel managers see the key to their business is listening to their guests and obtaining feedbacks from platforms such as online review sites. However does it really make unhappy guests happier? Its all about trying to obtain feedback on site and act on them in real time before guests can leave a hotel unhappy.... Comments Posting comment... Premium member Presentation Transcript Guest Reviews & The Hotel Industry: Guest Reviews & The Hotel IndustryThe Common Practice: The Common Practice Questionaires Online Review Sites Face To Face Interaction Are They Really Effective ?? WHY ?PowerPoint Presentation: Limitations Can Respond To Reviews But Not Change Them Guests Provides Negative Review Manager Apologizes Unhappy Guests Remain Unhappy. (Apology No Effect)PowerPoint Presentation: Limitations Cont’d Reviews Are Never Received By Management Hotel Staff Receives Negative Review From Guest Hotel Staff Does Not Forward Review To Managers Managers Remains CluelessPowerPoint Presentation: Clueless Management Not Hearing To All There is To Hear Managers Won’t Know Their Guest Well Enough. If Managers Don’t Know, How Can Improvements Be Made ??PowerPoint Presentation: Other Limitations Inability To Act In Time Inability For 1 on 1 Interaction Between Guests and Managers Rating Sites Like TripAdvisor Links To OTA Sites Instead Of Individual Hotel’s Booking Sites. (Loss Of Revenue)PowerPoint Presentation: Guest Review - A New Approach Example: The ECO Tool The Ability To Act In Time Responding To Guest Needs On Site Guests Leave The Hotel HappierPowerPoint Presentation: Guest Review - A New Approach Example: The ECO Tool Skips The Middle-Man. Reviews/Feedbacks Goes Straight To Management Opens A 1 on 1 Communication Channel With Guests Talk Directly To Unhappy GuestsPowerPoint Presentation: Guest Review - A New Approach Example: The ECO Tool Guest Receive Rewards For Feedback. Example: Discount On Next Visit Encourages Direct Bookings With Hotel. Eliminates OTA SitesPowerPoint Presentation: Personal Experience - The Final Outcome Overall Increase In Positive Guest Reviews. Management Knows Each Individual Guest Better Increase Revenue For Hotel Due To Increase In Direct Hotel BookingsPowerPoint Presentation: Email Me If You Would like To Know More Information. firstname.lastname@example.org To Find Out More About ECO: Click Here You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.