Avaya and MicrosoftPartnering in Unified Communications: Avaya and Microsoft Partnering in Unified Communications Robert Espeseth respeseth@avaya.com July 25, 2007


Slide2: A Long Standing Relationship Avaya Modular Messaging for Exchange co-developed by Avaya & Microsoft Microsoft Platforms, Servers, Tools, & Applications used in Avaya solutions Joint GTM partnership from SMB through Enterprise Avaya and Microsoft announced collaborative effort to communication enable Microsoft Solutions


A History of Leveraging Microsoft Platforms Across the Avaya Solutions Portfolio: A History of Leveraging Microsoft Platforms Across the Avaya Solutions Portfolio


Expanding the Strategic Relationship…: Expanding the Strategic Relationship…


…To Make Business CommunicationsMore Effective: Simplified, efficient access to all messaging Unified Messaging Enhanced, collaborative communications at the desktop Microsoft Office Communicator integration “In office” communications extended to mobile workers IP Softphone for Windows Mobile 5 one-X Mobile Edition for Windows Mobile 5 Effective group collaboration Avaya Meeting Exchange audio conference bridge & Microsoft LiveMeeting (3rd qtr. 2007) …To Make Business Communications More Effective


Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange: Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange Email, voice mail, fax accessible simultaneously Flexible access enhances productivity via touch-tone based menu via Outlook via browser via speech Notification options support faster responses to customers & colleagues MWI, Call Me, Notify Me, Find Me Message store options to meet enterprise needs Exchange 2000, 2003 & 2007 Separate store for voice


Enhanced Collaborative CommunicationsAvaya Telephony & Microsoft Office Communicator: Enhanced Collaborative Communications Avaya Telephony & Microsoft Office Communicator Quicker, more intelligent access to colleagues / greater efficiency Status info (presence) Multiple modes of contact (IM, voice, email) Avaya enabled telephony in MOC Click to Call in MOC, SmartTags Escalate IM to call, Conference Phone & MOC stay in synch Presence is shared Call Control - Hold, Transfer, etc.


Optional, Tighter Integration Delivers More Value Avaya Feature Tab: Optional, Tighter Integration Delivers More Value Avaya Feature Tab Leverage investment in Avaya Communication Manager Additional Avaya Functions provided as extensions to Office Communicator on tabbed UI Avaya Dial Pad Full access to your office phone # Avaya Voicemail & Message Waiting integration Multiple Avaya line appearances and handling Send All Calls to Voice Mail (SAC) Extend Call (to Mobile phone) Headset call pick-up Softphone speed dial Any features provisioned on your telephone


Intelligent Access to Contacts… Anywhere: Intelligent Access to Contacts… Anywhere Telephony presence for MOC users synched between MOC & Avaya phone Enterprise Presence Off-Hook @ DCP Phone Online @ MSN On – New York @ SPRINT PCS Consumer IM (AOL, MSN, Yahoo) Wireless Carriers Enterprise In-Building Out of Building Resident Expert Single Presence extends contact center PC Clients (Soft Phone, Microsoft) Appliance (GM OnSTAR) Federation will link presence (and IM) across multiple systems Microsoft applications can use presence of Avaya client or application. Avaya applications can use Microsoft and other sources of Presence


Bringing the “In Office” Communications Experience to Mobile Users: Bringing the “In Office” Communications Experience to Mobile Users Remote mobile worker solution Mobile phone / desk phone “pairing” Enhanced accessibility Improved responsiveness HTC (Sprint, CIngular, T-Mobile) Treo 700W (Verizon) HP Pocket PC Symbol MC70 Avaya IP Softphone for Windows Mobile 5 and Pocket PC In-building mobility solution Your desk phone on a PDA Enhanced accessibility Improved responsiveness Avaya one-X Mobile


Effective Group Collaboration: Effective Group Collaboration Avaya Meeting Exchange industry-leading audio can be integrated with a range of Presence, IM, and Web conferencing products Microsoft Live Meeting and Office Communications Server Bring audio conference in house to save; Desktop integration from Live Meeting and MOC


Microsoft Integration Plans: Microsoft Integration Plans One-X mobile Edition Windows Mobile 5 Call Control (CSTA) Via IP Softphone 6.0 (Avaya features on MOC tabs) Via AES 4.0 on network SIP Enablement Services Presence Federation Broad Active Directory Through Avaya Products in 2007 and 2008 .NET Access Contact Center Express .NET Access CTI to Communication Manager Modular Messaging w/ Exchange 2007 Meeting Exchange w/Live Meeting OCS 2007


Slide13: Backup Detail


Microsoft Office Communicator Integration via Application Enablement Services: Microsoft Office Communicator Integration via Application Enablement Services SIP/SIMPLE (CSTA over SIP) Microsoft LCS 2005 or Microsoft OCS 2007 (future) Cell Phones (EC500) TDM / Analog H.323 Avaya CM Microsoft Reference Model Implements SIP/CSTA (TR/87) gateway on AE Services 4.0 Server Desktop Call Control MOC can control phone Activity on phone updated on MOC Server Solution = no local software required Optionally, can add Avaya IP Softphone on PC Shared Control Dual-Connect PC-Only


Microsoft Office Communicator Integrationwith Avaya IP Softphone: Microsoft Office Communicator Integration with Avaya IP Softphone Microsoft LCS 2005 or Microsoft OCS 2007 (future) Cell Phones (EC500) TDM / Analog H.323 Avaya CM SIP/SIMPLE (CSTA over SIP) Part of IP Softphone release 6.0 SIP/CSTA gateway on local Windows client Softphone UI hidden if using MOC Requires small server applet (can be on LCS server) Client side solution Desktop Call Control MOC can control phone Activity on phone updated| on MOC Added Avaya features on MOC tabs – beyond TR/87 EC500, History, Video


Microsoft Office Communicator Integration Options: Microsoft Office Communicator Integration Options