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All Slides v. 2.0 :All Slides v. 2.0 20 June, 2008


TIMELINES :TIMELINES


Phase Timeline – 2 Phase :Phase Timeline – 2 Phase Phase 1


Phase Timeline – 3 Phase :Phase Timeline – 3 Phase Phase 1


Phase Timeline – 4 Phase :Phase Timeline – 4 Phase


Phase Timeline – 6 Month :Phase Timeline – 6 Month


Timeline Breakdown – 3x2 :Timeline Breakdown – 3x2 Group 1 Group 2


Timeline Breakdown – 4x3 :Timeline Breakdown – 4x3 Group 1 Group 2 Group 3


Timeline Breakdown – 5x4 :Timeline Breakdown – 5x4 Group 1 Group 2 Group 3 Group 4


Timeline Breakdown – 5x4 Example 1 :Timeline Breakdown – 5x4 Example 1 Management Marketing Technology Customer Service


Timeline Breakdown – 5x4 Example 2 :Timeline Breakdown – 5x4 Example 2 Management Marketing Technology Customer Service


STRATEGY TOOLS :STRATEGY TOOLS


Colorful 2x2 Matrix :Colorful 2x2 Matrix Dimension #1 Dimension #2 Low High Low High Item 1 Item 2 Item 3 Item 4


Simple 2x2 Matrix :Simple 2x2 Matrix Dimension #1 Dimension #2 Low High Low High Item 1 Item 2 Item 3 Item 4


Detailed 2x2 Matrix :Detailed 2x2 Matrix Dimension #1 Dimension #2 Low High Low High Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7


Pro/Con Table – 2 Option :Pro/Con Table – 2 Option Recommended


Pro/Con Table – 3 Option :Pro/Con Table – 3 Option Recommended


Pro/Con Table – 4 Option :Pro/Con Table – 4 Option Recommended


Pro/Con Table – 5 Option :Pro/Con Table – 5 Option Preferred


Scorecard – 1 X 9 :Scorecard – 1 X 9


Scorecard – 2 X 10 :Scorecard – 2 X 10


Scorecard – 3 X 12 :Scorecard – 3 X 12


Scorecard – 4 X 15 :Scorecard – 4 X 15


S.W.O.T. Analysis – Simple :S.W.O.T. Analysis – Simple


S.W.O.T. Analysis – Colors and Labels :S.W.O.T. Analysis – Colors and Labels Present State Future Potential Favorable Factors Unfavorable Factors


S.W.O.T. Analysis – Detailed :S.W.O.T. Analysis – Detailed


Pyramid – 3 Tier :Pyramid – 3 Tier


Pyramid – 4 Tier :Pyramid – 4 Tier


Pyramid – 5 Tier :Pyramid – 5 Tier


Venn Diagram – 2 Groups :Venn Diagram – 2 Groups Group 1 Group 2 Group 1 things… Group 1 things… Group 1 things… Group 1 things… Group 2 things… Group 2 things… Group 2 things… Group 2 things… Group 2 things… Group 2 things… Overlapping things… Overlapping things… Overlapping things…


Venn Diagram – 3 Groups (a) :Venn Diagram – 3 Groups (a) Group 1 Group 2 Group 1 things… Group 1 things… Group 1 things… Group 2 things… Group 2 things… Group 2 things… Group 2 things… Overlapping things… Overlapping things… Overlapping things… Overlapping things… Group 3 Group 3 things… Group 3 things… Group 3 things… Group 3 things…


Venn Diagram – 3 Groups (b) :Venn Diagram – 3 Groups (b) Group 1 Group 2 Group 1 things… Group 1 things… Group 1 things… Group 2 things… Group 2 things… Group 2 things… Group 2 things… Overlapping things… Overlapping things… Overlapping things… Overlapping things… Group 3 Group 3 things… Group 3 things… Group 3 things… Group 3 things…


Venn Diagram – 3 Groups (c) :Venn Diagram – 3 Groups (c) Group 1 Group 2 Group 1 things… Group 1 things… Group 1 things… Group 2 things… Group 2 things… Group 2 things… Group 2 things… Overlapping things… Overlapping things… Overlapping things… Overlapping things… Group 3 Group 3 things… Group 3 things… Group 3 things… Group 3 things…


5 Forces Analysis (a) :5 Forces Analysis (a) Conclusion: Based on this analysis, we should…


5 Forces Analysis (b) :5 Forces Analysis (b) Our analysis of XYZ industry suggests…


5 Forces Analysis (c) :5 Forces Analysis (c) Based on this analysis, we recommend: Point #1 Point #2 Etc… Analysis of XYZ Industry


“5 Why” Analysis :“5 Why” Analysis


PROCESS :PROCESS


Simple Process / Timeline :Simple Process / Timeline Step 1… Step 2… Step 3… Endpoint Optional Step Alternate Endpoint


More Complex Process / Timeline :More Complex Process / Timeline Initial step 1… Dependent step 1… Initial step 2… Initial step 3… Dependent step 2… Regression step 1… Decision outcome… Regression step 2… Endpoint Alternate Endpoint Alternate process…


Simple Development Cycle :Simple Development Cycle Deploy Test Develop Design Discover


Development Cycle with Teams :Development Cycle with Teams Team 1 Team 2 Team 3


Vertical Linear Process – 3 Long Steps :Outcome… Step… Step 2 Step 1 Vertical Linear Process – 3 Long Steps Use callouts for commentary on specific steps… Use callouts for commentary on specific steps… Use callouts for commentary on specific steps…


Vertical Linear Process – 5 Steps :Outcome… Vertical Linear Process – 5 Steps Use callouts for commentary on specific steps… Use callouts for commentary on specific steps… Use callouts for commentary on specific steps…


Vertical Linear Process – 9 Short Steps :Outcome… Step… Step 8 Step 7 Step 6 Step 5 Step 4 Step 3 Step 2 Step 1 Vertical Linear Process – 9 Short Steps Use callouts for important details… Use callouts for important details… Use callouts for important details… Use callouts for important details…


SIPOC, (a.k.a. Process Turtle) :SIPOC, (a.k.a. Process Turtle) PROCESS Summary of the actual process… List all steps if space allows… INPUTS Information or physical inputs which trigger the start of the process… Consider all available beneficial information OUTPUTS Desired/required outcomes… Include form and delivery method as part of the output… MATERIALS / EQUIPMENT Tools and equipment required to do the job.. Also, supplies required in addition to direct inputs… COMPETENCY / SKILLS Consider the skills and experience required… Should also include any required credentials… METHODS / PROCEDURES / TECHNIQUES Techniques or lower-level processes used… Specify if variations exist… SUCCESS MEASUREMENTS Key metrics… Targets for those measures… Measurement techniques


Quality Cycle :Plan Do Check Act What do our customers want and need? (Requirements) How will we perform our work? (Processes and Procedures) How will we measure success? (Quality and Timeliness) Measure quality. (Defects, Service Time) Measure client satisfaction. (Logs, Surveys, Direct Feedback) Understand changing customer needs and desires Address root cause of errors and other production problems Revise processes Design new measurements to ensure quality Carry out processes Create products Deliver services Interact with clients. Quality Cycle Customers Products and Services Measurements and Feedback What do customers need? What to customers want? (What would delight them?) What do our competitors offer?


Fishbone Diagram (4s) :Fishbone Diagram (4s)


Fishbone Diagram (6m) :Fishbone Diagram (6m)


Fishbone Diagram (8p) :Fishbone Diagram (8p)


Funnel – 3 Tier :Funnel – 3 Tier Outcome…


Funnel – 4 Tier :Funnel – 4 Tier Outcome…


Funnel – 5 Tier :Funnel – 5 Tier Outcome…


FINANCE :FINANCE


Revenue/Expense/Payback :Revenue/Expense/Payback Payback between Q5 and Q6 NPV at Q8 is over $125,000


Multifactor Scenario Comparison :Multifactor Scenario Comparison Returns for each scenario under different levels of annual growth Minimum acceptable return: 4.5%


SYMBOLS AND FIGURES :SYMBOLS AND FIGURES


Faces :Faces Accessories ZZZZZ


Harvey Balls and Stars :Harvey Balls and Stars