CYPD2005

~You are, But IM ~ Best Practices in Customer Services for Young Adults : ~You are, But IM ~ Best Practices in Customer Services for Young Adults Patrick Jones Connecting Young Adults and Libraries http://www.connectingYA.com


The faqs : The faqs What is a vision of teen services? What are the ten core values? What are the ten essential arguments for serving young adults and libraries? What are the ten trends shaping services to teens? How well are we doing?


The faqs : The faqs What is a vision of teen services?


New Directions for Library Service to Young Adults : In every school and public library, a well-trained librarian will be dedicated to serving young adults. New Directions for Library Service to Young Adults


New Directions for Library Service to Young Adults : Young adults will be working in the library as more than shelvers New Directions for Library Service to Young Adults


New Directions for Library Service to Young Adults : They will be volunteering during the summer and they will be, during the school year, working for the library on internships or as community service. New Directions for Library Service to Young Adults


New Directions for Library Service to Young Adults : Teens will still be using the library for homework and finding materials which lead to increased achievement, but in addition will find a broader selection of recreational materials, in particular music and magazines and an active selection of customer driven programs. New Directions for Library Service to Young Adults


New Directions for Library Service to Young Adults : Each library will have a dedicated and appealing young adult space to use when the library is open, as well as a range of outreach services, after hours services, and web based services which expands the library beyond its normal open hours. New Directions for Library Service to Young Adults


New Directions for Library Service to Young Adults : Teens will be savvy about using library technology to solve information problems, and will have developed the skills to locate, use, and evaluate information for a wide variety of sources. (www.hclib.org/teens) New Directions for Library Service to Young Adults


New Directions for Library Service to Young Adults : Finally, every young adult will view their library experience as a positive one and will therefore not only return, but also promote the library to their peers. These positive interactions will contribute to the healthy development of young adults. New Directions for Library Service to Young Adults


The faqs : The faqs What are the ten core values?


New Directions for Library Service to Young Adults : New Directions for Library Service to Young Adults The question is no longer only asking what does a young adult find in a school or public library when they enter it, but also asking what happens to that young adult as a result of checking out a book, attending a book discussion program, spending time as a student assistant, or learning how to locate information on the Internet.


~ten core values~ : ~ten core values~ Youth development


~ten core values~ : ~ten core values~ Circulating books, answering reference questions, teaching information literacy, developing programs, forming youth advisory groups, promoting reading through booktalking, and every other positive action we take supports healthy youth development. These things are not ends; they are means.


~ten core values~ : ~ten core values~ Developmental needs.


~ten core values~ : ~ten core values~ By respecting the unique needs of teenagers, libraries show that teens are not, in the words of YA advocate Ed Sullivan, 'luggage to be handled' but rather than they are customers to be served, readers to be engaged, and human beings to be developed.


~ten core values~ : ~ten core values~ Developmental assets


~Teens: Now That They’re Here~ : ~Teens: Now That They’re Here~ Developmental assets are the building blocks of young people’s successful growth and development The more assets young have, the more likely they are to grow up healthy and become competent caring adults. www.search-institute.org


~Teens: Now That They’re Here~ : ~Teens: Now That They’re Here~ Assets promote actions (aka thriving behaviors): Succeeding in school Helping others Valuing diversity Maintaining good health Resisting danger Exhibiting leadership Delaying gratification Overcoming adversity ~Connecting Young Adults and Libraries~


~Teens: Now That They’re Here~ : ~Teens: Now That They’re Here~ The more assets a young person has, the less likely he/she is to: Use drugs or alcohol Smoke or chew Vandalize Get into trouble Choose violence Skip school Become depressed/suicidal Become sexually active ~Connecting Young Adults and Libraries~


~ten core values~ : ~ten core values~ Youth advocacy


~ten core values~ : ~ten core values~ Dorothy Broderick, the co-founder of Voice of Youth Advocates magazine, defined a youth advocate as 'a person who believes in creating the conditions under which young people can make decisions about their own lives.'


~ten core values~ : ~ten core values~ Youth participation


TEEN ADVISORY GROUPS : TEEN ADVISORY GROUPS


TUTORING : TUTORING


TEENS AND TYKES : TEENS AND TYKES


TAPPING TEEN CREATIVITY : TAPPING TEEN CREATIVITY


~ten core values~ : ~ten core values~ Collaboration


Connecting Young Adults and LibrariesPatrick Joneshttp://www.connectingya.com : Connecting Young Adults and Libraries Patrick Jones http://www.connectingya.com THE PROGRAMMING TAPESTRY RECREATIONAL EDUCATIONAL CULTURAL BUSINESS YOUTH SERVING


Connecting Young Adults and LibrariesPatrick Joneshttp://www.connectingya.com : Connecting Young Adults and Libraries Patrick Jones http://www.connectingya.com PARTNERSHIP ROLES COMMUNICATIVE COOPERATIVE COLLOBRATIVE


~ten core values~ : ~ten core values~ Information literacy


~ten core values~ : ~ten core values~ Adolescent literacy


~ten core values~ : ~ten core values~ http://www.ala.org/yalsa/


~ten core values~ : ~ten core values~ What all teen readers have in common is they are developing a relationship with reading. The essential role of the young adult librarian is to nurture that relationship.


For your consideration- : For your consideration- Things Change (Walker and Company, April 2004)


“the nail that sticks out farthest gets hammered hardest.” : 'the nail that sticks out farthest gets hammered hardest.' nailed by Patrick Jones April 2006


~ten core values~ : ~ten core values~ Learning and achievement


~ten core values~ : ~ten core values~ http://www.ala.org/aasl/resources/achievement.html Texas Pennsylvania Colorado Alaska


~ten core values~ : ~ten core values~ Equity of access/intellectual freedom


The faqs : The faqs What are the ten essential arguments for serving young adults and libraries?


~ten essential arguments~ : ~ten essential arguments~ 1. YA meets the goals and fulfills the mission of the larger organization.


~ten essential arguments~ : ~ten essential arguments~ 2. Demographics in and outside of the library


~ten essential arguments~ : ~ten essential arguments~ 3. Young adult services is an efficient, and even cost effective method for public libraries to best serve this large user group.


~ten essential arguments~ : ~ten essential arguments~ 4. Community expectations


~ten essential arguments~ : ~ten essential arguments~ 5. Building capacity within organizations


~ten essential arguments~ : ~ten essential arguments~ 6. Creating life long learners


~ten essential arguments~ : ~ten essential arguments~ 7. Return on investment


~ten essential arguments~ : ~ten essential arguments~ 8. Creating an information literate population


~ten essential arguments~ : ~ten essential arguments~ 9. Creating a well educated population


~ten essential arguments~ : ~ten essential arguments~ 10. It works


The faqs : The faqs What are the ten trends shaping services to teens?


Ten trends shaping YA : Ten trends shaping YA Digital divide and diversity Format explosion Taming technology New spaces Outcome measurement


Ten trends shaping YA : Ten trends shaping YA Outreach in the community Programming redux Teens as volunteers Youth development partners YP + Programming = Success


The faqs : The faqs How well are we doing?


Connecting Young Adults and Libraries : Connecting Young Adults and Libraries Ten Vehicles 1. Administrative support 2. Collections 3. Outreach 4. Programs 5. Promotion 6. School cooperation 7 Spaces 8. Special projects 9. Technology 10. Youth involvement


For more information: : For more information: Connecting Young Adults and Libraries: A How-To-Do-It Manual, Third Edition By Patrick Jones, Michele Gorman, and Tricia Suellentrop Neal-Schuman, July 2004 1-55570-508-1. 8 1/2 x 11 . 438 pp.


Connecting Young Adults and LibrariesPatrick Joneshttp://www.connectingya.com : Connecting Young Adults and Libraries Patrick Jones http://www.connectingya.com Consulting, training, and coaching for providing powerful youth services including library card campaigns and web projects patrick@connectingYA.com