Team6 S2005

e-Flex: 

e-Flex The Future of Customer Service The future of customer service technologies is cresting the horizon. “Insert Name Here” Industries plans to spear-head the market and create solutions that capture large segments of market-share.

“Insert Name Here” Industries: 

“Insert Name Here” Industries Staff Cory Blair Electrical Engineer Brian Fogg Computer Systems Engineer Brian Kelley Mechanical Engineer Pat Patterson Electrical Engineer

“Insert Name Here” Industries: 

“Insert Name Here” Industries Outline Motivations Existing Products Approach to Innovations Initial Product Design Features Product Specifications and Description Marketing Strategy Current Progress Conclusion

Motivations and Existing Products: 

Motivations and Existing Products

“Insert Name Here” Industries: 

“Insert Name Here” Industries Motivations Our team members come from diverse backgrounds, both as employees in customer service industries, as well as patrons of said industries. Specifically targeting the food service industry, we felt that servers and bartenders were frustrated with the cumbersome nature of stationary Point of Sale (POS devices), and guests were discouraged at the unacceptable pace of their orders, mistakes in order specifications, payment transactions, etc.

“Insert Name Here” Industries: 

“Insert Name Here” Industries Motivations Thus, the concept of a completely independent network of handheld or wrist applied POS devices was born. Integrating wireless network technology, existing POS software, and the exciting possibility of flexible displays that form to the contours of the wrist and arm, we envision the complete streamlining of the dining experience, with orders rang in immediately and accurately as the guest orders them, credit cards ran at the table, and even communication between servers, bartenders, and managers.

“Insert Name Here” Industries: 

“Insert Name Here” Industries Existing Products – Stationary Devices The Stone Age Stationary System All-In-One Unit

“Insert Name Here” Industries: 

“Insert Name Here” Industries Existing Products – Handheld Devices Fido PDA PDA-integrated Device Wireless Device

Innovations and Product Design Features: 

Innovations and Product Design Features

“Insert Name Here” Industries: 

“Insert Name Here” Industries Approach to Innovations What are the customers’ needs? After polling a random selection of consumers as to the possibility of a handheld POS device, we discovered: It would be helpful to have a wireless credit card machine that can be taken to a table If orders were rang in directly at the table, errors in order specifications and wait time for meals would be minimized. Face-to-face interaction between servers and guests would increase, and therefore so would the personalization of the dining experience Handheld devices would drastically improve the industry by maximizing the efficiency and experience provided to each guest

“Insert Name Here” Industries: 

“Insert Name Here” Industries Approach to Innovations Who are we targeting? Initially, we will launch our product into the food service industry. The initial software prototype will be geared towards restaurant POS systems, designed for use in restaurants, bars, and combinations of the two After further design and development, our product can easily be expanded into all the far corners of customer service and business: retail, inventory, entertainment, etc.

“Insert Name Here” Industries: 

“Insert Name Here” Industries Design Features What features would be helpful to both the producers and the consumers? By innovating upon existing PDA hardware, we can create a POS device with an initial platform that is compatible with the majority of current POS operating systems. We will incorporate this design into a handheld or wrist-applied device This new platform will accept current POS software to minimize start up costs for restaurants that currently own stationary POS systems. Wireless network technology enables the linkage of all the satellite devices to a single mainframe Wireless credit card machine integrated into the device allows payment directly at the table

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“Insert Name Here” Industries Design Features Product Features (continued) Food and drink modification options and libraries will allow servers to alter orders exactly to patrons’ specifications, and research unknown drinks and meals Communication tools allow employees to improve teamwork, as well as communicate with management staff to assess daily situations Flexible display offers comfort, as well as the duress necessary to withstand the strains of a fast-paced, restaurant environment

Product Specifications and Marketing Strategy: 

Product Specifications and Marketing Strategy

“Insert Name Here” Industries: 

“Insert Name Here” Industries Marketing Strategy After our initial brainstorming stage, we identified three major target markets: Sit down or dine in restaurants Drive-in or Drive-Thru restaurants Nightclubs, Bars, other adult entertainment venues Surveys were created to identify consumer desires and expectations for the release of such a product on the market against the engineering specifications of the new product line From there, surveys were analyzed and grouped by priority into target specifications and converted to engineering language to create focused goals for the development of the product

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“Insert Name Here” Industries Product Specifications After developing and testing our prototype, we have set the following design specifications for our product:

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“Insert Name Here” Industries Marketing Strategy Extensive research into market viability was performed using the internet and personal interface with restaurant professionals Industry professionals were extremely excited at the prospect of such a groundbreaking technology with the possibility to streamline customer service and the dining experience A collateral benefit of this market research was the identification of significant savings as a result of reducing waste and increasing customer confidence, resulting in increased popularity of the establishment, and ergo profit!

“Insert Name Here” Industries: 

“Insert Name Here” Industries Marketing Strategy Initial product deployment will be focused locally, continuing with global expansion after analysis of first year profit averages Further research and development will continue to enhance and modify initial product designs to more adequately serve a wider range of service industries “Insert Name Here” Industries will be committed to maintaining a dynamic response to end-user needs in order to establish “staying power” in the free market and allowing for expansion into other realms of development of this technology

Current Progress and Future Possibilities: 

Current Progress and Future Possibilities

“Insert Name Here” Industries: 

“Insert Name Here” Industries Current Progress Major points/goals completed: Preliminary customer needs matrix Initial testing phase of simulation hardware and software Product design upgrades and revisions made based on testing and debugging Working prototype completed for point-of-sale device Initial cost Analysis Integration of SBIR-related efforts into our Business Strategy Initial Business Plan/ SBIR Final Product Specifications

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“Insert Name Here” Industries Timetable The rest of the project will be carried out according to the following time table: By April 26th we will have completed a market analysis By May 5th we will have completed our final product proposal complete with SBIR market analysis and business plan. By May 15th we will have tested and altered the prototype as necessary By May 25th we will have market tested our product among consumers By June 2nd we will have made any final alterations to the device and will have a completed prototype ready to be produced

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“Insert Name Here” Industries Future Enterprises Although our product will initially be focused towards the food service industry, future adaptations and expansions of our original design will enable it to revolutionize all service industries: Inventory Retail Shipping Entertainment The possibilities are endless!!

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“Insert Name Here” Industries Conclusion Up to this point we have completed concept-stage modeling of the wireless point-of-sale device based on our initial concept design. We have also completed a business plan for the device and are currently in the process of developing a final proposal for the product, which includes a detailed market analysis and SBIR report. Based on the positive results of our initial public survey, we have compiled a list of final product specifications in order to improve upon our final design proposal. After having completed the initial design and marketing phases we evaluated and refocused our direction towards the completion of this project. Our optimism remains high at the possibilities stemming from this product.

“Insert Name Here” Industries: 

“Insert Name Here” Industries Questions???