N3MigrationProcess

N3 Migration ProcessTom Fyfe N3SP Migration Manager: 

N3 Migration Process Tom Fyfe N3SP Migration Manager

Slide2: 

High level delivery mechanism High Level Responsibilities: Birmingham Cambridge Field Operations Leavesden

Order Process: 

Order Process Migration requirements determined by PCT/Trusts etc Rolled up at a Cluster level Reviewed by Cluster Engagement teams (NHS/N3) Rolled up nationally by Ken Beese for all 5 Clusters There will be a rolling 3-month demand plan, reviewed monthly

Order Process contd.: 

Order Process contd. All requests are reviewed by the Project Delivery Office (PDO) and validated for Data accuracy and Access Agreements. The data will be fed into the Migration database All ADSL Catalogue services will be routed directly to Cambridge Service Centre (next see Placing Orders) All Private Circuit and Ethernet orders will be issued to the Cluster CE’s (Customer Engineers) to complete (for PoPs) Any changes requests to Orders in the pipeline must be made through Ken Beese into the PDO

Tube Map for GPnet Migration: 

Tube Map for GPnet Migration

Placing the Orders: 

Placing the Orders Should everything be okay & the order is accepted by Cambridge and the new SIN’s are generated where applicable, Cambridge places the order onto BT Wholesale or Retail for PSTN delivery. Wholesale will return a spreadsheet within 48 hours that shows all PSTN numbers ordered & the relative appointment details. This spreadsheet is then uploaded onto the FHDB.  Informing the NHS As soon as these appointments are known, Cambridge are to send out the combination letter 1 & 2 to the end user and their PCT, which states ‘This is N3, here is your PSTN appointment & you will be receiving a router through the post soon’. This should be completed within 24 hours of receiving the spreadsheet from Wholesale or we run the risk of the PSTN engineer visiting the customer site before the letter arrives informing of his visit.   See Appendix A for Combination Letter  If there is an issue with the install date, the end user will contact Cambridge on the 0800 number given on the letter. Cambridge will discuss with the customer an alternative appointment date that is suitable for them. Whilst on the phone Cambridge will call Wholesale & ask that they fulfill that appointment for them, canceling the old appointment at the same time. No need to send another letter.

Placing the Orders contd.: 

Placing the Orders contd. On day 12 the ADSL provider comes back with a circuit number and a Customer Delivery date (to N3). Once Cambridge has the CDD dates for the ADSL, they can book the commissioning (migration) dates for these sites and the resource required to deliver and commission the on-site router (the engineering teams require 10 days notice) Informing the NHS With the migration/install times chosen, customer letter 3 is then generated which is sent to the end user, the PCT & also to the end users Third Party System Supplier (TPSS). The purpose of this is that BT have to ensure that all interested parties are aware that the migration is happening just incase the PCT wish to have their TPSS people in situ at that time. See Appendix B for letter 3 As with combination letter 1 & 2, there is the option for the end user to call & re-schedule their appointment. If it’s just a time change, get a few times from the end user, Cambridge will call our commissioning team to see if you can sort something out then call the end user back to inform them & re-send letter 3 to the 3 interested parties. If however it’s a complete date change, bearing in mind our commissioning slots are already getting booked up for the next couple of weeks, ask the end user for a number of dates (trying to get them to give you dates as far away as possible). If it’s far enough away, we just re-schedule it on our commissioning spreadsheet that is built for that specific date. If they want it a.s.a.p. however, call the commissioning team to see if it can be slotted into an existing commissioning spreadsheet.

Slide8: 

    The existing Cisco router should be found on a shelf or horizontal flat surface about 0.6m square which should look like the picture below. Obviously if it is a new site there won’t be any router. The existing customer LAN will be a 10BaseT twisted pair. If it is not then there will be a converter that needs to be retained for connection of the new service. The existing ISDN line will be within 0.5m of the router. For the new service a new PSTN line will have been recently installed close to the existing ISDN line, this will already have DSL operational on it. Existing GPnet Installation

Slide9: 

This phase involves migrating the customers existing service to N3. It will involve the temporary loss of service whilst this is done and checked. The customer should be advised of this and that they need to be involved in checking they still have service.   It is important that the customer checks are carried out and the evidence of that (by them signing an acceptance note) is completed. The BT contract requires this.   Initially the Engineer will establish that the customer already has an operational service by using their web browser to connect to a web site. Secondly Having established a working connection on the new router, the customer will be informed that they are about to lose service and to stop any external applications (such as e-mail, web browsing). They will power off the old Cisco 1603 (if it is a GPnet site), remove the LAN and ISDN connections and connect those into the new Cisco 1701 router using the existing cables. Contd. Migrating Services

Slide10: 

New N3 Service The Engineer with the Customer will establish that the new service is operational. This will be done by checkng the NHS website. The Engineer will then remove the DSL cable to confirm that the backup works. Once proven, they will replace the DSL cable check the service is operational and perform the following acceptance tests: Web access NHS Intranet Access Email access Remote application access (if applicable)