SurveyResults2010

2010 Community Survey Results : 

2010 Community Survey Results

Why Survey? : 

Why Survey? Survey represents a critical information source to assist in the development of the Strategic Plan Identify Library strengths and weaknesses Assess clients’ perceptions of the library Determine priority uses and values Identify needs and wants of the community Identify areas of improvement

Survey Development and Launch : 

Survey Development and Launch

The Respondents : 

The Respondents User Profile Demographic Data Majority responses: youth from 13-17 (31.9%) followed by 36-54 year olds (24.6%) Approximately 60% of the surveys collected were from San Marino households. Approximately 41% reported reading other languages at home. Chinese (133) and Spanish (72) were among the most popular languages.

Library Use : 

Library Use Respondents were asked to identify how often they utilize the library The majority (39%) utilize the library once a month, followed by weekly (32%) 18.8% indicated they seldom or never utilize the Crowell Public Library. Reasons: Distance from home; library is too noisy; too many unsupervised young children At least 24% of the respondents also utilize neighboring libraries Reasons: Pasadena (better collection); San Marino High School Library (has the books needed, more convenient); foreign materials; better dvd’s; special interests, archival and research; homework support; newer children’s materials; large print, books on tape or cd.

Typical Use : 

Typical Use

Most Common Material : 

Most Common Material

Most Common Programming : 

Most Common Programming

Most Common Technology : 

Most Common Technology

Knowledge of Library Services : 

Knowledge of Library Services Most customers (35.4%) learn about what is happening at the Crowell Public Library through word of mouth/friends, followed by sign boards (34.7%), the library’s website (32.6%) and the City Newsletter (29.3%). Most aware of : Computer Access (88%), the Book Shoppe (85%) and Open 7 Days/Week (82%). Most unaware of: Notary services (70.4%) Teacher services (70.2%) Passports (61%) Tax forms and community info (54.3%) Adult programming (51.2%)

Customer Perception : 

Customer Perception Clients rated services throughout the library Overall, the library received favorable remarks, particularly in the areas of well organized and quick checkout. Also, positive staff remarks. Strongest “disagreeable” voice was in relation to “hours are convenient” (12.3%). Lack of parking and lack of clean restrooms were also cited. Respondents were generally pleased with the technology applications at the library, including the catalog, databases, computer reservations, and up to date computers. Strongest disagreeable voice was in the area of “library catalog easy to use” (7.1%).

Customer Recommendations : 

Customer Recommendations The Collection More large print books Complete collection in series books More Chinese books More DVDs More books on CD/Tape Programming More promotion/advertising of programs More evening/weekend programs Test preparation courses More computer related courses Technology Unblock games and websites Improve internet speed Add more computers Lower the printing and copying price Knowledge of library resources Improve signage in the Library Install Huntington Drive Sign Improve communication with local schools (i.e. flyers) Email blasts to all card holders

Future Priorities for the Library : 

Future Priorities for the Library