Frequently Asked Questions

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Patient Recruitment Frequently Asked Questions What does your price include? Pricing Includes Design One Time data list rental Print Addressing Mail handling Presort Standard postage Additional charge applies, if you wish your mail to go Presort First Class

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Does your data meet HIPAA regulations and what are the search filters that you use? All of our data is 100 % HIPAA compliant and is searchable/sortable by specific therapeutic indication, medication, treatment, geographical location, gender, age and ethnicity. Please see our Datacard for data list protocol and categories. Can we customize our direct mail designs and will you handle the design elements? All our mail pieces are 100% customizable to your site and study. We can take an IRB approved ad, recreate from one of our mailers or we can design the mailer from scratch. We will handle it from design concept through mailing. Once we design, we would send the pdf to you to have the IRB approve before printing. Nothing goes in the mail without your approval!

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Are there any fees for population counts? No. There is no fee for population counts for specific studies being conducted at your clinical trial site(s). Can we pay by credit card? We glady accept all major credit cards. Do you offer any discounts? We offer a 2% discount for invoices paid within 10 days of invoice date. Otherwise, full payment id due within 15 days of invoice date. Are samples of your direct mail products available? Yes! We are happy to send you our sample pack, which includes samples of all our direct mail products. Simply let us know where you would like it mailed. You can also view our products and services on-line. Just watch the slideshow on our home page.

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