Case Study: Communication Challenge in the Workplace : Case Study: Communication Challenge in the Workplace Presented By:
Veronica Martinez Student Technology Services A department of Information Technology at EPCC El Paso Community College
Valle Verde Campus Slide 2: The history, development, and growth of the institution
The company’s stated vision, mission, and goals
The SWOT analysis
The nature of the institution’s communication strategy
The current communication challenge and proposed solutions Today’s Agenda Slide 3: History, Development, and Growth of Company History/Development:
Sub-division and component of EPCC Information Technology on campus since 2003
Gives opportunity for students to gain professional and hands on experience with income pay
Four student managers work at the main campus office
Students placed and supervised at all 6 campuses and a few outside companies Slide 4: Company Mission and Goals Mission:
Student Technology Services is committed to providing its students with real-world work experience and hands-on training in the technology field to include their field of study.
STS Goals for job success:
Target the community
Implement Student Technology Services at Ysleta and Socorro Independent School District
Create STS awareness that will forever remain strong… promotion, promotion, promotion SWOT Analysis : SWOT Analysis Opportunities:
Support of EPCC president
Growth through partnerships
Becoming nationally recognized through promotion Strengths:
Ability to offer services and support in the technology field
Future internships and resources for students
Association with EPCC Weaknesses:
Inadequate work experience
Language barrier and chain of command Threats:
Other programs or companies that offer similar services in El Paso
Change in college structure and president The Nature of the Company’s Communication Strategy : The Nature of the Company’s Communication Strategy The nature of the STS’s communication strategy is through:
Group meetings- very informative and provides updates of things needed to be addressed
General status updates of individual departments- usually conducted during meetings
E-mails- for quick notices Current Communication Challenges : Current Communication Challenges Challenge #1:
Difficulty in tracking employee performance
Challenge #2 :
The primary language spoken cannot be understood by all employees
Separation of the managers’ physical location
Differences in managers’ work schedules
Bureaucracy within the institution Proposed Solutions to the Challenges : Solution #1:
Implement department evaluation on a semester basis
Make English primary language in workplace
Managers to single office location
Implement online discussion board for managers and rearrange work schedules
Shorten protocol chain Proposed Solutions to the Challenges Conclusion : Conclusion In analyzing STS, we feel our solutions will benefit the institution as a whole while improving employee moral. Thank you for giving us the opportunity to work with your awesome staff and management team.
Business Team 2 Slide 10: A title slide
An agenda or overview slide
At least one slide for each major topic of your presentation
A persuasive or sales conclusion slide
An ending title slide
A complete, effective introduction, including an attention-getter, introduction of your business team members, a statement of the presentation purpose, and a specific overview of the presentation topics
A body composed of these elements:
A brief description of the organization
An explanation of the communication problem
Identification and rank ordering of the critical issues or concerns that a solution must address. These will probably focus on the needs and concerns of stakeholders.
Specific recommendations for action, including a communication strategy that indicates how to communicate the solution to all who are affected by the recommendations (the stakeholders) and explains why this strategy is the best action to take.
A sales conclusion with a call to action
The history, development, and growth of the company.
The company’s stated vision, mission, and goals.
A SWOT analysis.
The nature of the company’s communication strategy.
The current communication challenge.
Your proposed solution to the challenge.