2005survey

Library User Survey - Fall 2005: 

Library User Survey - Fall 2005 Background Process Survey Preliminary Results Next Steps

Why: 

Why Have not done a comprehensive library focused survey across all core constituencies in recent memory Assessment “And we, like MIT, will expand and redefine our culture of excellence to include assessment.” Establish benchmarks for future comparison Improve services Inform resource allocation decision making Raise Awareness

How: 

How Project team formed Steve Gass (sponsor) Nicole Hennig Lisa Horowitz (lead) Marilyn McSweeney Sharon Stanczak Contracted with Provost’s Office of Institutional Research and IS&T’s Web Survey Service

Challenges: 

Challenges Asking the right questions Actionable data Finding the “right” balance the number of questions to ask against the desire to keep the survey short Getting a significant number of core constituents to respond Faculty Graduate Students Undergraduates Post Doctorates Research and Other Academic Staff Prize$

Timeline: 

Timeline Project begun in late July Draft survey designed and tested late September through mid-October Launched on Halloween weekend by email from Ann Two reminders sent First from Chair of the FCLS Second from Chair of the Faculty Officially closed on Dec. 1 Data Analysis Begins

The Survey: 

The Survey Just over 50 Questions Many asking for more than one response Divided into thematic sections Focus on Usage & Behavior Awareness Satisfaction Importance Survey

Response Rate: 

Response Rate 294 / 980 = 30% STAFFFAC 626 / 1720 = 36% STAFFOTH 453 /1125 = 40% STAFFSRS 594 / 999 = 59% STUDENT1 572 / 1078 = 53% STUDENT2 473 / 998 = 47% STUDENT3 482 / 1,018 = 47% STUDENT4 2,966 / 6,022 = 49% STUDENTG 1,373 / 3,825 = 36%   STAFF 5,087 / 10,115 = 50%   STUDENT 6,460 / 13,940 = 46% TOTAL

Open Ended Questions: 

Open Ended Questions What should the Libraries 2 or 3 top priorities for the next 3 years? 3,724 responses What would you like us to know or think about that we have not already asked? 1,453 responses Would you be willing to give us feedback on future products and services? Over 1,500 respondents provided us with their email address

Next Steps: 

Next Steps Collate data into useful packets Correlations between questions Demographic characteristics Combinations of the above Disseminate details to staff Report to community