Catholic Charities Volunteer Orientation

Catholic Charities Volunteer Orientation: 

Catholic Charities Volunteer Orientation

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Thank you for serving with us today. Welcome Joseph Krygiel, CEO

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Individuals and families in Central and North Georgia will achieve their full potential. Our Vision

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To provide professional therapeutic and community services that move people to self sufficiency and wholeness. Our Mission

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We are a ministry rooted in the gospel, and we value: The dignity and uniqueness of each person Compassionate service Advocating for social justice A partnership with the community, including the Archdiocese and its parishes Our Values

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In keeping with Catholic Social Teaching and Judaeo-Christian principles, Catholic Charities Atlanta opens its doors to the most vulnerable and most in need from all walks of life regardless of race, creed, national origin, socio-economic status or educational background Philosophy of service

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Volunteers help us to fulfill our mission

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Immigration and Refugee Services Immigration Legal Services Refugee Resettlement Services Clinical Services Counseling Pregnancy, Parenting, Post Adoption Family Stabilization Education Services Housing Counseling and Financial Services Basic Needs Program Services Joseph Galvin, COO

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Life and Dignity of the Human Person Call to Family, Community, and Participation Rights and Responsibilities Option for the Poor and Vulnerable The Dignity of Work and the Rights of Workers Solidarity Care for God’s Creation Catholic Social Teaching Informs Our Choice of Program Services

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Legal Representation for: Family Petitions Naturalizations Detainees Survivors of Domestic Violence (VAWA) Minors Political Asylum Victims of Trafficking Victims of Crime NACARA (various countries) Temporary Protected Status Public Education & Advocacy Locations: Catholic Center, Athens, Lilburn, Gainesville Immigration Legal Services

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Refugees - individuals outside of their countries of origin who are unable or unwilling to return because of persecution or who hold a well-founded fear of persecution based on race, religion, nationality, membership in a particular social group, political opinion, or national origin. Goal - self-sufficiency within 6 months Refugee Resettlement

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Provides resettlement and on-going support services to refugees and asylees Resettle about 330 refugees this year. Funding for this program is a public-private partnership. Refugee Resettlement Services

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Reception and placement Strong backs for refugees…groups Family Friends…individuals and families reach out Job Readiness Training and placement One on one preparation for interviews Employment Services Outreach to potential employers Administrative assistance Help keep our records in order Needs: furniture drives, Welcome Box drives, group sorting Refugee Resettlement Services

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Outpatient counseling services to individuals, children, youth, adults, couples and families Help to address issues of depression, family & marital discord, anger management, substance abuse, adolescent issues, sibling conflict, parent-child relationship issues, bi-polar disorder, PTSD, abuse issues, etc. Psycho-educational workshops, parenting seminars, anger management groups VAWA assessments Location: Catholic Center, Chamblee, Athens, Lilburn, local parishes Counseling Services

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Pregnancy Support Parent Talk Parenting Program Post-Adoption S ervices Location: Catholic Center Pregnancy, Parenting and Post Adoption

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Housing Counseling Financial Literacy Seminars Educational Services: ESL/Civics Refugee Parenting Services (School Impact) Location: Chamblee Family Stabilization

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We receive over half the funding for our English language/ Civics Classes in Metro Atlanta from the Technical College System of Georgia. Their source of funding is from the federal government(Workforce Investment Act: Title II) The remainder of the funding comes from private donations, Metro Atlanta United Way, Archdiocese of Atlanta contributions. That pays for: One manager Lead instructor/coordinator on site at six locations Training for staff and volunteers Instructor manuals EL Civics

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Students’ ability to speak English is assessed at the time of enrollment and after 40 hours of instruction. How do we measure our effectiveness?

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What we ask of you: One class (two hours) per week for one session Co-teach, communicate with your partner Prepare a Lesson Plan Volunteer records Needs: school supplies, dictionaries Volunteer Instructors

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Earn Benefits Information and Referral Direct Financial Assistance Case Management Disaster Preparedness and Response Basic Needs Program

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Karen Cramer Director of Quality Improvement Director of Quality Improvement

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Most of our clients speak a different language (66%) and/or are from a different country (78%). Refugee clients come from the following countries: Bhutan, Burma/Myanmar, Congo, Cuba, Eritrea, Gambia, Iran, Iraq, Liberia, Rwanda, Somalia Most clients are below the poverty level or are the “Working Poor.” Catholic Charities serves clients regardless of their faith background Who We Serve

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55% are bilingual 30% are bicultural Languages spoken by agency staff include Albanian, Arabic, Burmese, Farsi, French, French-Creole, German, Kurdish, Italian, Nepali, Portuguese, Russian, Serbo-Croatian, Somali, Spanish, and Vietnamese. Our Staff

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Known for Working with Refugees and Immigrants Receive Grants and Designated Contributions from United Way Established networks with other non-profits Our Place in the Community

National Memberships: 

National Memberships

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Organization

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What is COA? A national standard of excellence within the non-profit community and elsewhere. Council on Accreditation (COA)

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Quality Improvement Process

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# of new clients Completion of initial service plans Service goal achievement Closed Cases Case file record review results Outcome measures Refugee Housing Standards Employee Retention Risk Management: Unusual Incidents Abuse/Neglect Reports Client Grievances Employee Grievances Facility Safety Formal Reviews/audits CQI Data Collection

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Catholic Charities Atlanta norms Policies in your folder: Ethical Standards Confidentiality/Release of Information Client’s Rights and Responsibilities Client Grievance Policy Child/Adult Abuse Reporting Unusual Incidents

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What is the minimum amount of information you need from your client to effectively perform your job duties? How do you expect your personal information to be handled by your physician, insurance company, employer , etc.? Who is authorized to view this client’s information ? Duty to Warn Confidentiality

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Informed in native language How they should be treated What we expect of them Client’s Rights and Responsibility

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Clients grievance form Addressed by staff after initial reporting Clients grievances are part of the CQI process Client Grievance Policy

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Report immediately Report without hesitation Report to the Chief Operations Officer – Joe Galvin – 404-374-3028 Unusual Incidents

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Mandated Reporters DFACS ‘You Matter’ Karen Cramer – 678-640-9958 Child/Adult Abuse Reporting

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Safe Environment Policies Policies in your folder with acknowledgements: Updated policy Code of Conduct Ministerial Standards for Educators Ministerial Standards When Dealing with Vulnerable Individuals Safe Environment Compliance Form http://www.archatl.com/offices/ocyp/senvironment/video/video-adults.html

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Dress: Business casual – use common sense! Keep your supervisor updated Report unusual incidents immediately Your time: what it means to us and why we need to know about it! Agency norms

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Create a Welcoming Atmosphere Emphasize strength in client and the family Understand Lack of Resources poverty often affects how people use social services Empower people Build Trust Cherish our differences Guidelines for volunteers

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Authority Body language Time Roles of men and women Child care practices How we perceive the world around us Culture Affects

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Access financial and other community resources Identify the impact of the socioeconomic environment on the service population Empower service recipients and their families to advocate on their own behalf Advocacy

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Limits that allow for a safe connection based on need Emotional barriers that protect and enhance an individual’s integrity Boundaries identify and support differences in roles and functions within the relationship, and help sustain the nature of the relationship Boundaries

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Many clients struggle with creating and maintaining healthy boundaries in their relationships with other people. We help them learn to do this by establishing clear boundaries ourselves. Clear and well-maintained boundaries protect staff and volunteers from accusations that may be made by clients and /or their family members. Why do we need boundaries?

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Structural Discrimination Service delivery Confidentiality Absolute sexual/social relationships abuse/neglect exceeding competencies dual relationships Types of boundaries

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Margaret Prickett, Manager of Volunteer Resources 770-790-3118 Fax 770-792-8002 Volunteer paperwork Joseph Galvin 404-374-3028 Unusual incidents Karen Cramer 404-885-7404, cell 678.640.9958 Abuse reports Contact Information

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http://www.catholiccharitiesatlanta.org/getinvolved/volunteer/forms.html Or on the left side of your folder you will find the forms that need to be completed. Volunteer Application Background Investigation Consent Notification and Authorization Safe Environment Compliance Adults (sign after viewing “You Matter” video) Updated Policy (return acknowledgment) Code of Conduct (return acknowledgment) Ministerial Standards for Educators (return acknowledgment) Ministerial Standards when dealing with Vulnerable Individuals (return acknowledgment) Volunteer Confidentiality Agreement Waiver of Liability Forms to complete

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You can find us at: www.catholiccharitiesatlanta.org Thank you.

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Complete your volunteer application Meet with program staff Enrich your life as you help others! What’s next