logging in or signing up qual 11 Carolina Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 103 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 21, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Benchmarking: Benchmarking Benchmarking process for achieving superior performance in any critical area of work become more effective by comparing with best in class benchmarking determines why a “best” company is best, processes they use, targets for improvement and steps for implementing changeBenchmarking: Benchmarking helps learn about innovations or best practices leads to significant improvements in cost, quality, cycle time and competitive ability benchmark can include any skill, behaviour or process that sets a standards of excellence against which performance can be compared and judgedBenchmarking: Benchmarking finding work groups that are best at what they do and modeling that behaviour follows PDCA recipe Plan what, who & where, how and when Do collect information compare determine gap set goals action plansBenchmarking: Benchmarking check monitor progress and improvement Act improve established benchmark using quality improvement processBenchmarking: Benchmarking Identify benchmarking topic reducing costs increasing revenue benchmarking can evaluate any process that affects these indicators must be available, objective, collected reliably and easily comparedBenchmarking: Benchmarking Identify best people or company to benchmark direct or potential competitors non-competitors groups within company need 5 - 7 diverse companies How and when to benchmark publications conferences and seminarsBenchmarking: Benchmarking interviews with customers, suppliers, distributors, competitors, industry experts, ex-employees market research reverse engineering of customer products formal survey to identify ingredients of success face-to-face interviews compare results and processesBenchmarking: Benchmarking Collect information in benchmarking companies and own work group contrastive analysis indicates gap between present and desired states set goals for improvements detailed action plansBenchmarking: Benchmarking Monitor progress and observable improvements use quality indicators focus on characteristics of inputs, outputs and processes Constantly improve established benchmark using quality improvement processBenchmarking: Benchmarking Identifying and selecting benchmarking topics brainstorm list of key customers (5-7) for each customer brainstorm a list of products provided by your group for each product or service, list processes used to deliver brainstorm potential benchmarking topics with list of customers, products and processesBenchmarking: Benchmarking make brainstormed topics more specific who, what, when, how use term definition matrix to define each of words in benchmarking topic identify measurements to be used in evaluating benchmarkBenchmarking: Benchmarking Who to benchmark against other groups within company inexpensive easy access other groups in non-competing companies broader slice of knowledge groups in competing companies industry periodicals, public documents, reverse engineeringBenchmarking: Benchmarking what is best in field calculate gap between where are and where want to be gap = 1 - (pos/benchmark) How do we do it flowchart of process customers and their requirements who owns processBenchmarking: Benchmarking How do they do it be honest and open about information requesting select method for collecting data identify benchmarking partners and get permission to work together establish dates and times for gathering data develop questionnaire and pilot itBenchmarking: Benchmarking initiate data collection set date for sharing analysis begin implementing key findings Need top management support You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
qual 11 Carolina Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINTLite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 103 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: March 21, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Benchmarking: Benchmarking Benchmarking process for achieving superior performance in any critical area of work become more effective by comparing with best in class benchmarking determines why a “best” company is best, processes they use, targets for improvement and steps for implementing changeBenchmarking: Benchmarking helps learn about innovations or best practices leads to significant improvements in cost, quality, cycle time and competitive ability benchmark can include any skill, behaviour or process that sets a standards of excellence against which performance can be compared and judgedBenchmarking: Benchmarking finding work groups that are best at what they do and modeling that behaviour follows PDCA recipe Plan what, who & where, how and when Do collect information compare determine gap set goals action plansBenchmarking: Benchmarking check monitor progress and improvement Act improve established benchmark using quality improvement processBenchmarking: Benchmarking Identify benchmarking topic reducing costs increasing revenue benchmarking can evaluate any process that affects these indicators must be available, objective, collected reliably and easily comparedBenchmarking: Benchmarking Identify best people or company to benchmark direct or potential competitors non-competitors groups within company need 5 - 7 diverse companies How and when to benchmark publications conferences and seminarsBenchmarking: Benchmarking interviews with customers, suppliers, distributors, competitors, industry experts, ex-employees market research reverse engineering of customer products formal survey to identify ingredients of success face-to-face interviews compare results and processesBenchmarking: Benchmarking Collect information in benchmarking companies and own work group contrastive analysis indicates gap between present and desired states set goals for improvements detailed action plansBenchmarking: Benchmarking Monitor progress and observable improvements use quality indicators focus on characteristics of inputs, outputs and processes Constantly improve established benchmark using quality improvement processBenchmarking: Benchmarking Identifying and selecting benchmarking topics brainstorm list of key customers (5-7) for each customer brainstorm a list of products provided by your group for each product or service, list processes used to deliver brainstorm potential benchmarking topics with list of customers, products and processesBenchmarking: Benchmarking make brainstormed topics more specific who, what, when, how use term definition matrix to define each of words in benchmarking topic identify measurements to be used in evaluating benchmarkBenchmarking: Benchmarking Who to benchmark against other groups within company inexpensive easy access other groups in non-competing companies broader slice of knowledge groups in competing companies industry periodicals, public documents, reverse engineeringBenchmarking: Benchmarking what is best in field calculate gap between where are and where want to be gap = 1 - (pos/benchmark) How do we do it flowchart of process customers and their requirements who owns processBenchmarking: Benchmarking How do they do it be honest and open about information requesting select method for collecting data identify benchmarking partners and get permission to work together establish dates and times for gathering data develop questionnaire and pilot itBenchmarking: Benchmarking initiate data collection set date for sharing analysis begin implementing key findings Need top management support