TR 06

Slide 1: 

Transportation Department Data Center 2005/06

Slide 2: 

Mission Statement and Key Measures

Slide 3: 

Transportation Department Mission We, as caring professionals, provide our students with a safe, quality, and positive environment so that they may achieve their highest potential. Key Measures We know we are successful when: 100% of the bus fleet passes State Inspection. 100% of the buses are accident-free (at fault). All students feel safe on the bus with a score of 3.0 or better. All parents feel their student(s) are safe on the bus with a score of 3.0 or better. The department is 100% student accident-free. The department is 100% workers comp accident-free.

Slide 4: 

Parent Satisfaction Survey

Slide 5: 

In an annual Transportation Department Survey, parents evaluate the Transportation Department with a letter grade A, B, C, D, or F.

Slide 6: 

Parents are asked to respond yes or no to the question: “In the morning, does your child’s bus driver arrive at the bus stop within 5 minutes of the scheduled pick-up time?”

Slide 7: 

Parents are asked to respond yes or no to the question: “In the afternoon, does your child’s bus driver arrive at the bus stop within 5 minutes of the scheduled drop-off time?”

Slide 8: 

Parents are asked to respond excellent, good, average, below average, or failing to the question: “How does your child perceive the behavior of other children while riding the bus?”

Slide 9: 

Parents are asked to respond always, usually, or seldom, to the question: “Overall, how often does the driver enforce appropriate levels of discipline?”

Slide 10: 

Parents are asked to respond always, usually, or seldom, to the questions: “When you have reason to contact the transportation department, whether by phone or in person, were you given prompt attention? treated with respect and courtesy? Given the help needed?”

Slide 11: 

Bus Inspection Reports

Slide 12: 

Michigan Public School Bus Inspection Report

Slide 13: 

Baldrige QuickCheck

Slide 14: 

43 participants 11 Participants in 2004 17 participants in 2005 Categories Category 1 Leadership Category 2 Strategic Planning Category 3 Students & Stakeholders Category 4 Measurement System Category 5 Faculty & Staff Category 6 Process Management Category 7 Performance Results

Slide 15: 

Job Satisfaction

Slide 16: 

I feel (or think or understand or believe)… 1. Accepted by my supervisors. 2. Accepted by other members of the transportation department. 3. A sense of comfort and order at work. 4. The tasks I perform are both valuable and interesting. 5. I understand the directions and demands of the tasks I am asked to perform that are part of my job. 6. I have the ability, resources and necessary help to complete the tasks associated with my job. 7. Overall I would rate my job satisfaction. 63 survey participants (about 63%)

Slide 18: 

Problem-Solving and the use of Fishbone Diagrams

Slide 19: 

People Policies Plant/Environment Procedures No time for people Boss is busy Needs driving experience Need to talk without repercussions Police vocabulary Doesn’t negotiate Fear No Open-Door Policy Time between discipline for students Adequate steps before reprimands Reprimands last forever Reprimands increasing Major vs trivial reprimands Warning first Trivial reprimands stay forever Management and Union JUMP (Joint Union Management Program) Completed by Transportation Dept. 1/12/06 Table 1

Slide 20: 

People Policies Plant/Environment Procedures cliques Seniority vs aids/subs More appreciation from all Not always welcoming Stand by times Parking buses note to end-students/drivers trapped Too much unnecessary radio talk Updates – subs need these too Limited space in lounge Not all drivers keep clean buses Non-written rules $$ for showing up, 2 paid runs in AM, 1 paid run in PM More vending Parking dangers for us TV in lounge Pop corn machine in lounge  Completed by Transportation Dept. 1/12/06 Table 2

Slide 21: 

People Policies Plant/Environment Procedures Need Hellos and attention What happens to others makes us feel uncomfortable People afraid to speak out loud Communicate on issue of the day (Rrtracks) Illegal (RR tracks at Cook and Holly Verbal notice of meetings a few days in advance Rotation of new busses Chemical odors Automatic Paradise room type coffee pot Law vs practice (discipline pull over or not) Garage odors Air freshner and fans in bathrooms, fan in lounge too American flag Donuts sometimes Completed by Transportation Dept. 1/26/06 Table 1 laugh Keep us posted on new transportation building DOT Man products, first aide kit

Slide 22: 

People Policies Plant/Environment Procedures Show appreciation Fear of supervisors by co-workers Be open-minded Need to have a copy of the Handbook Need to understand the Handbook Who handles what? areas of responsibility for Jeff, Kim etc. Get to know drivers Completed by Transportation Dept. 1/26/06 Table 2

Slide 23: 

People Policies Plant/Environment Procedures Cliques Attitudes and perceptions of discipline Seniority vs low and non senior drivers Labor contract Completed by Transportation Dept. 1/26/06 Table 3 Intimidation by other drivers People do not take ownership for self Not working as a team Ownership of tables Shoulder space, not enough room in lounge for personal space

Slide 24: 

People Policies Plant/Environment Procedures No time for people Needs driving experience Need to talk without repercussions Police vocabulary Doesn’t negotiate Fear No Open-Door Policy Time between discipline for students Adequate steps before reprimands Reprimands last forever Reprimands increasing Major vs trivial reprimands Warning first Trivial reprimands stay forever Management and Union JUMP (Joint Union Management Program) Completed by Transportation Dept. 2/9/06 Composite- two groups combined Boss is busy

Slide 25: 

People Policies Plant/Environment Procedures What happens to others makes us feel uncomfortable People afraid to speak out loud Communicate on issue of the day (RR tracks) Illegal (RR tracks at Cook and Holly Verbal notice of meetings a few days in advance Rotation of new busses Chemical odors Automatic Paradise room type coffee pot Law vs practice (discipline pull over or not) Air freshner and fans in bathrooms, fan in lounge too American flag Donuts sometimes Completed by Transportation Dept. 2/9/06 laugh Keep us posted on new transportation building DOT Man products, first aide kit Composite- two groups combined More appreciation from all Not always welcoming Updates – subs need these too Limited space in lounge Parking dangers for us Not all drivers keep clean buses Pop corn machine in lounge 

Slide 26: 

Definitions

Slide 27: 

Definitions Leader: shows the way, guides, causes progress, draws others along, goes ahead or advances, indicates a route, influences or determines ideas Leadership System: the many staff members and groups that guide the organization such as Supervisor QIP Leadership Team Aides Drivers Senior Drivers Union Dispatchers Mechanics Foreman JUMP Coordinator Strategic Plan Rewrite Committee Comfort: freedom from pain, annoyance or want, relief from sorrow or distress, to give cheer or encourage Order: harmonious arrangement, proper working condition, neat and tidy

Slide 28: 

Additional data can be found in each school’s Data Center.