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National Services Business Analysis and HL7 : National Services Business Analysis and HL7 Martin Whittaker, Touchstone Consultancy Ltd martin@touchstone.uk.com


What are National Services?: What are National Services? Interaction between Spine and national systems Spine Services New Common Applications and Services Existing National Applications Knowledge Sources


What is Business Analysis?: What is Business Analysis? Scope the domain Agree scope with stakeholders (clinicians, DA, suppliers…) Document business processes, including assumptions and issues Define comms requirements Hand over to comms team


Domain Scoping: Domain Scoping What business areas are included? OBS/Schedules Talk to stakeholders Talk to DA


Problems: Problems Nobody has done this before Speed Detailed design in OBS Confidentiality Stakeholders have very different views


Document Business Processes: Document Business Processes The business processes don’t exist yet Reality changes, eg TMS maturing PDS/NSTS situation


Define Comms Requirements: Define Comms Requirements How far can you assume the solution? Messaging? HL7 V3? Data Dictionary vs HL7 codelists


The Ideal Way: The Ideal Way Fully-sorted design model Two strands: Commercial documents (OBS etc) Design documents


The Practical Way: The Practical Way Constraints Political pressures Confidentiality NHS traditions Result OBS is design document Consultation is limited


Benefits: Benefits Speed Political success Commercial satisfaction


Risks: Risks Incomplete analysis Incompatible solutions in different areas Technical cul-de-sacs Lack of clinician & staff consultation Incomplete take-up Lack of supplier consultation Incompatible solutions How proven is the solution?


Successes: Successes Contracts have been placed A lot of work has been done Most stakeholders happy


What Happens Next?: What Happens Next? Understanding of suppliers’ solutions Proof of the pudding HL7 approves the messages Localisation???


“May you live in interesting times”: “May you live in interesting times”