TQM SPSS

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11/28/2009 1 VER #1.0 Role of Statistics for Budding Manager

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11/28/2009 2 VER #1.0 Definition: A set of procedures and rules for reducing large masses of data into manageable proportions allowing us to draw conclusions from those data.” The scientific study of numerical data based on variation in nature. Role of Statistics for Budding Manager

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11/28/2009 3 VER #1.0 Statistics is defined as the science of collecting, organizing, presenting, analyzing and interpreting numerical data for the purpose of assisting in making a more effective decision. Statistics is used to answer long-range planning questions, such as when and where to locate facilities to handle future sales. Role of Statistics for Budding Manager

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11/28/2009 4 VER #1.0 Decision makers make better decisions when they use all available information in an effective and meaningful way. The primary role of statistics is to provide decision makers with methods for obtaining and analyzing information to help make these decisions. Role of Statistics for Budding Manager

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11/28/2009 5 VER #1.0 Evaluate the environmental impact of products and services Determine the effectiveness of products Estimate the market share of the company Analyze consumer demand for products Plan and analyze product experiments Collecting data on subsets of the population(samples) can give valid information about the whole population. Knowing what has happened in the past can help answer questions about the present & future. Role of Statistics for Budding Manager

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11/28/2009 6 VER #1.0 Statistical helps in proper and efficient planning of a statistical inquiry in any field of study. Statistical helps in collecting an appropriate quantitative data. Statistics helps in presenting complex data in a suitable tabular, diagrammatic and graphic form for an easy and clear comprehension of the data. Role of Statistics for Budding Manager

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11/28/2009 7 VER #1.0 Statistics helps in drawing valid inference, along with a measure of their reliability about the population parameters from the sample data. Forecasting Advertising companies use statistics to assess target markets and formulate campaigns. Role of Statistics for Budding Manager

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11/28/2009 8 VER #1.0 For HR Manager: Calculation of wastage ,supply and demand of manpower and salary information. For Operations: With the help of Statistic production dept. analyze the Stock position. Role of Statistics for Budding Manager

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11/28/2009 9 VER #1.0 For Marketing Manager: Design experiments for new products, conduct focus groups and sample surveys, and perform field experiments in test markets to determine product viability . For Finance manager: In order to calculate unsystematic risk and stock trading Role of Statistics for Budding Manager

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11/28/2009 10 VER #1.0 Conclusion: Using Statistics To Improve And Measure Business Performance: Statistics are used by all industries and businesses as a standardized unit of measurement for presenting data in a useful and meaningful format. Statistics can be used to measure historical performance and to forecast future targets. For business managers and leaders, statistics provide insight into how business units are performing relative to an organizations goals and objectives. Statistics also forecast future trends and are used in all areas of human thought an endeavor for planning purposes. Role of Statistics for Budding Manager

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11/28/2009 11 VER #1.0 Role of Quality Management For The Budding Manager

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11/28/2009 12 VER #1.0 What Is Total Quality Management? Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization Quality is a degree of excellence... (Webster) Role of Quality Management for the Budding Manager

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11/28/2009 13 VER #1.0 Potential benefits of TQM: To focus on the needs of the market Facilitates a top quality performance Examine critically and continuously all processes To develop good communication and good working environment. Review the process for further never ending improvement Role of Quality Management for the Budding Manager

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11/28/2009 14 VER #1.0 Potential benefits of TQM: Meeting Customer Requirements Just In Time Improvement Teams Reducing Product and Service Costs Improving Administrative System Role of Quality Management for the Budding Manager

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11/28/2009 15 VER #1.0 For budding managers quality means: Perfection Consistency Eliminating waste Speed of delivery Compliance with policies and procedures Providing a good, usable product Total customers service and satisfaction Role of Quality Management for the Budding Manager

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11/28/2009 16 VER #1.0 For budding managers quality means: S-specific M-measurable A-attainable R-realistic T-time bound Role of Quality Management for the Budding Manager

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11/28/2009 17 VER #1.0 What to be considered by budding manager? Customer Focus Process Oriented Continuous Improvement and Learning Empowerment and Teamwork Leadership and Strategic Planning Role of Quality Management for the Budding Manager

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11/28/2009 18 VER #1.0 Role of Quality Management for the Budding Manager “Quality is never an accident, it is always the result of intelligent effort”

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11/28/2009 19 VER #1.0 Presented By: Chandan Sahoo Suresh Ku. Dhal Ajit Ku. Singh Santosh Ku. Tripathi Vikash Shrivastava Naveen Kumar Sidharth Nanth Pandey Indra Shekhar Singh

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11/28/2009 20 VER #1.0