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STEPS FOR STARTING AND BUILDING A NEW TUTOR/MENTOR PROGRAM Building an effective tutor/mentor program is simple. Making it work is a bit more difficult. It takes 12 years to help a first grader finish high school. It could take another 5-10 years until he/she is launched in a career. --Daniel F. Bassill, President of Cabrini Connections and the Tutor/Mentor Connection Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection "Mentoring draws our attention to important issues for social policy: how to provide young people with the relationships they so badly need, and how to engage the people who don’t live in poverty in addressing problems of neighborhoods dominated by poverty. A great many disadvantaged youth are in need of support that is developmental, nurturing, protective and extensive in nature--in other words, something resembling supplemental parenting. They need this caring not only to make the basic transition to adulthood, but to survive under conditions of great stress.” from The Kindness of Strangers", by Mark Friedman Pg 2 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Map Of Chicago At this time, the biggest obstacle to involving more children and caring adults in tutor/mentor programs is the need for more of the programs themselves, as well as the need for a more consistent flow of resources (dollars, volunteers, training, technology, etc.) to existing programs. Visit the Links Library at http://www.tutormentorconnection.org to learn more about poverty mapping. Shaded areas have poverty concentrations of 20% -40% and above. Black dots are locations of organizations that offer various forms of tutoring, homework help and/or mentoring during non-school hours. Pg 3 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection In The Kindness of Strangers, Freedman writes about the potential and the difficulties of mentoring and suggests that without infrastructure and support for mentors and mentoring programs, the movement will never reach its potential. Freedman listed a number of ways mentoring was falling short of its potential: - missing infrastructure - poor program models - missing follow-up - emphasis on marketing and recruitment instead of program support - poor or no coordination - matches made and then abandoned by program Pg 4 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Ways mentoring programs fall short of its potential: - conducted in isolation - few programs with resources to serve mentors as well as mentees - missing operational expenses - missing knowledge regarding effective practices - little appreciation of how hard it is to put mentoring into action Pg 5 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection As leaders organize a new tutor/mentor program, this message should serve as a reminder of what it takes to succeed. If you do not address each of these issues in the structure of your program, in the on-going activities, policies and commitments, your program will fall short of meeting its potential. Pg 6 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection In the initial stages of organizing a program, or network of programs, these steps are in sequential order. The more you know about tutor/mentor programs and how other programs operate, for instance, should help you with every other stage of developing your own program. The more people you have to help you, the more you can accomplish. However, once you have launched y our program, these steps begin to run concurrently. You don’t stop doing research, learning, or team-building once you have started your program. Continuous process improvement means that you are always looking for ways to get better*, etc. Programs which are able to incorporate these steps into their operating philosophy stand a greater chance of long-term success. *Read the Jim Collins book titled, “Good to Great and the Social Sector” for ideas on process improvement. Pg 7 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

Every successful business follows some of the same steps to make it a success: 

Every successful business follows some of the same steps to make it a success Think of your tutor/mentor program as a business. The fundamentals are the same. Pg 8 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Research Don’t try to reinvent the wheel. Get to know other tutor/mentor programs and borrow strategies and materials that you feel would fit the type of program you want to build. Use the T/MC web site links to research mentoring programs in Chicago and around the country. As you begin to consider building a formal non-profit structure (which you must have to raise money), use the links in the fund raising section of the T/MC resource library to do much of your research. Fundamentals for Success Research Pg 9

The T/MC seeks to connect everyone in the Chicago region who wants to seek kids in poverty move to careers.: 

The T/MC seeks to connect everyone in the Chicago region who wants to seek kids in poverty move to careers. T/MC incorporates concepts of adult-to-youth mentoring into our core strategy because providing greater adult support to youth is a proven way to help kids be more successful in school and life After many years of leading a tutor/mentor program (since 1975), the Total Quality Mentoring (TQM) model is the structure recommended by the Tutor/Mentor Connection. (See TQM power point in Tutor/Mentor Institute library) Pg 10 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Database Develop a Team Don’t forget to include people from business groups that you will go to as you begin to recruit volunteers and donors. Think of volunteers for their talent (technology, accounting) and not just as tutors/mentors. Look for Partners to help you- from local business, schools, park districts, churches, and community groups. Develop a Team Pg 11

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Define Mission and Goals Borrow ideas from programs you visit and read about to build your own vision of the type of program that would work best in your area, and with the resources you have. At this stage you should begin drafting a written program design and action plan. Look at the TQM chart on the T/MC site to see how we visualize our aim of helping kids to careers. It shows a variety of people and activities that could be part of any tutor/mentor program. Research Build Team Define Mission and Goals Fundamentals For Success Pg 12

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Look for a Host/Sponsor(s) You will need a place to meet and some financial support to get started. If you can find donated space, you’ll be much better off than if you need to rent. Business sites, churches, banks, insurance sales agencies, health care sites, etc. are ideal because they also provide a source for volunteer recruitment and in-kind donations. Schools that offer space to operate in non-school hours and evening hours can also be potential hosts. Research Build Team Define Mission & Goals Find Host/Sponsor Pg 13

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Determine Program Structure What days, times will the program meet; where will they meet? Begin to establish a vision for the length of months/years that your program intends to operate, along with the length of service you intend to provide to individual children. Develop a format for tutor/mentor sessions (group activity, one-on-one, or both) that encourages workplace volunteers to participate. If volunteers cannot leave work to get to a school, or a 3-5pm program site on a regular basis, design 5-8pm meeting times that encourage volunteers to stop at a program on their way home from work. Program Structure: Actions that motivate youth and adults to participate. Research Build Team Define Mission & Goals Find Host/Sponsor Pg 14

Determine Structure: 

Determine Structure Look for ways volunteers can build student motivation, study skills, reading, writing, vocabulary and speaking skills, etc. These are habits students can take with them into the classroom, or workplace. Use the T/MC Links Library, and conferences, to see how other programs provide tutoring, mentoring and learning supports to students. Try to build your programs from “best practices” of other programs. Use the T/MC Program Locator on-line directory to find contact information for other programs in Chicago. Use search engines like http://www.volunteermatch.org to find youth organizations in other cities. Participate in the November and May T/MC Conferences (http://www.tutormentorconference.org) to network and learn from other program leaders. Pg 15 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Determine Recruiting Strategies and Sources of Volunteers TMC web sites, newsletters and leadership conferences are a source of information, as are interviews with other tutor/mentor programs. Participate in the Citywide Chicagoland Tutor/Mentor Volunteer Recruitment Campaign organized by the T/MC. Information on the recruitment campaign can be found at http://www.tutormentorexchange.net Determine Recruiting Strategies Program Structure: Actions that motivate youth and adults to participate. Research Build Team Define Mission & Goals Find Host/Sponsor Pg 16

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Determine Recruiting Strategies and Sources of Students Will students be recruited by schools, referred by juvenile justice organizations, or recruited from the community. Are you at a school, or a non-school location? At Cabrini Connections (http://www.cabriniconnections.net) our teens are volunteers. They come because they, or their parents, want them to attend. They are not the “problem kids” referred by schools or juvenile authorities. Thus, our activities have to motivate them to attend regularly. How will you keep kids attending from one grade level to the next? How will you keep them connected with you and the volunteers over the summer. These are some of the questions you need to address before you launch your program. Discussing these issues with leaders of existing programs can help you determine your own strategies. Determine Recruiting Strategies Program Structure: Actions that motivate youth and adults to participate. Research Build Team Define Mission & Goals Find Host/Sponsor Pg 17

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Set a Start-Up Schedule and Develop an Action Plan Keep in mind, you are simply bringing adults and youth together. You must answer the “what do I do” question volunteers will have when they come to your session each week. Plan your activities around the calendar. Halloween, Thanksgiving, Christmas, etc. offer themes for research, writing, performing and building bonds between students, volunteers and your program. Research Build a Team Define Mission & Goals Find Host/Sponsor Determine Structure Determine Recruiting Strategies Schedule and Action Plan Pg 18

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Recruit and Train Volunteers and Youth. You need to be recruiting both at the same time, aiming for a start date when you bring them together and launch your program. Volunteer training is an on-going process. A start-up orientation introduces your organization, its goals, rules, vision and calendar of events. You must be prepared to provide on-going information through one-on-one contact, handouts, email, and training workshops. Try to share the responsibility for recruiting and volunteer training workshops with other programs in your area. Use the May and November T/MC conferences as supplemental training for staff, volunteers and board members. Research Build a Team Define Mission & Goals Find Host/Sponsor Determine Structure Determine Recruiting Strategies Schedule and Action Plan Recruit and Train Volunteers and Youth. Pg 19

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Begin Operations Remember to track student and volunteer participation at every session. Create reports so you can see patterns of attendance and adjust your activities based on positive or negative trends. This information provides evaluation and planning information. It is also essential in preparing grant requests to donors who want to see quantifiable information. Use the Internet (web sites, blogs, etc.) to tell your story, and show others what you are doing. Consider this an essential part of recruitment, training and fund raising. Research Build a Team Define Mission & Goals Find Host/Sponsor Determine Structure Determine Recruiting Strategies Schedule and Action Plan Recruit & Train Volunteers and Youth. Begin Operations Pg 20

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Continuous Process Improvement and Annual Planning It takes months, even years, to build an effective tutor/mentor program. It takes 12 years for a first grade student to be a high school graduate. Programs need to build trust and participation of children, parents and volunteers, which is not given easily. As you build participation, you must build motivation, which often comes as you build tradition, and a core staff of leaders and veteran volunteers. You must be patient, yet aggressive in doing everything you can to make your program as good as it can be. Research Build a Team Define Mission & Goals Find Host/Sponsor Determine Structure Determine Recruiting Strategies Schedule and Action Plan Recruit & Train Volunteers and Youth. Begin Operations Continuous Process Improvement and Annual Planning Pg 21

Process Improvement: 

Process Improvement Once your program is started, your job is to sustain and nurture it from year to year, so that it is able to serve children on a continuous basis, for the number of years it takes for students to grow to be productive adults. This involves continuous critical review of your process, your results and your programs, with on-going incremental additions, revisions and deletions, based on your own results, and what you are learning from other tutor/mentor programs throughout the country (and the world). Each year your review should lead to your plan for the next year’s growth. If you do this you will surprise yourself in a few years as you look back from where you and a small group of people began your program and see the great progress you have accomplished – and the many lives you have affected. Use the http://www.tutormentorconnection.org web site as a regular resource in this process. Pg 22 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection THE RESULT According to Mark Cohen, a professor at Vanderbilt University’s Owen Graduate School of Management, “High risk youths who are kept out of trouble through intervention programs could save society as much as $2 million a youth per lifetime”. Review similar research and articles in the No Child Left Behind section of the LINKS LIBRARY at http://www.tutormentorconnection.org Research Building a Team Define Mission Find host Determine Recruitment strategies Set Schedule and action plan More youth stay in school, are safe in non-school hours, graduate, and move to careers Recruit & Train, Begin operations Continuous Process Improvement Pg 23

Summary: 

Summary Every child who is helped by a volunteer-based tutor/mentor program to become a tax-paying adult represents a savings and an investment. We are offered with the choice of a 12 to 16-year investment as a child becomes and adult and becomes a taxpayer, vs the potential lifetime costs of public services associated with children who live adult lives that are a drain on social resources, and who raise future children who re-enter the cycle of poverty. Volunteer-based tutoring/mentoring programs can not-only help individual inner-city children have a wider range of possibilities for long-term personal fulfillment, but they can also engage adults who don’t live in poverty, and educate them to become more personally involved as they build their bonds with the kids they connect with in tutor/mentor programs. These programs enrich the lives of the volunteers, as much as they support the growth of youth skills and aspirations. Pg 24 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

Summary: 

Summary Children can’t realize personal goals without the necessary skills. They cannot secure rewarding jobs and personal happiness without self-esteem, a good education and good learning habits. They can’t reach there full potential without a network of positive role models who demonstrate these skills, and who expand the experiences and learning opportunities for kids living in areas of highly concentrated poverty. Tutoring/mentoring programs are infused with these types of role models and learning opportunities. It is up to each of us to provide the leadership and resources needed to build and sustain such programs. Daniel F. Bassill, President, CEO, Cabrini Connections, Tutor/Mentor Connection Pg 25 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection This type of organization is not achieved in one or two years. It will never be achieved without the work done at the base of this pyramid each year. Research Building a Team Define Mission Find host/sponsor Determine Recruitment strategies Set Schedule and action plan More youth stay in school, are safe in non-school hours, graduate, and move to careers Recruit & Train, Begin operations Continuous Process Improvement Pg 26

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Visit the Tutor/Mentor Institute at: http://www.tutormentorconnection.org Participate in Tutor/Mentor Conferences http://www.tutormentorconference.org Read the Tutor/Mentor Blog http://tutormentor.blogspot.com Call 312-492-9614, or email tutormentor2@earthlink.net Learn more about Starting and Sustaining a Tutor/Mentor Program Pg 27 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection You may use this for planning and training. If you find the material valuable to you, please consider sending a donation or a letter of appreciation. We are a 501-c-3 non profit, incorporated in Illinois. Our FEIN is 36-3893431. Your donations will help us continue to offer these ideas freely to tutor/mentor leaders around the world. This presentation is property of Cabrini Connections Tutor/Mentor Connection Pg 28 Copywrite 1998, Cabrini Connections, Tutor/Mentor Connection, 800 W. Huron, Chicago, Il. tutormentor2@earthlink.net 312-492-9614

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TOTAL QUALITY MENTORING: A mentoring-to-career strategy of the Tutor/Mentor Connection Cabrini Connections Tutor/Mentor Connection 800 W. Huron, Chicago, Il. 60622 www.tutormentorconnection.org A 501 c (3) non profit organization.