Stanford University, CA, USA 3rd June 2006 : Stanford University, CA, USA 3rd June 2006 Nirmaljeet Singh Kalsi IAS,
BE IIT Roorkee, M.Tech. IIT Delhi
Director-cum-Secretary, Department of Information Technology
Managing Director, Punjab ICT. Corp. Ltd.
Commissioner NRI Affairs,
Government of Punjab Challenges of Economic Policy Reforms in Asia The State Level Perspectives & Reforms in the State of Punjab
Slide2: Punjab: The Gateway to central Asia Location
29’30’’ N to 32’32’’ N latitude and 73’55 E to 76’50 E longitude Opportunities for trade with Central Asia
Slide3: Punjab: The Basic Profile Gross Domestic Product $17.30 Billion (2004-05), $86.5 Billion at PPP
State Govt anticipates growth rate of 6.4% in 2006-07
Primarily an Agricultural Economy in the Past
With New investment of over $17 Billion already approved
Agriculture - With 1.56 % area contributing >50% to central food pool
Strong SME Base - 2,00,000 SMEs, 600 LSI units Source: CMIE, December’05
Slide4: Punjab : An Economic Overview Source: CMIE, December’05
Slide5: Punjab leads the country in Infrastructure Punjab offers best quality Infrastructure in the country Source: CMIE
Slide6: The Punjab Vision
Governments worldwide in the past: Governments worldwide in the past If it moves - Tax it. Ronald Reagan If it keeps moving – Regulate it. If it stops – Subsidies it.
Slide8: Good Governance “The process whereby
public institutions
conduct public affairs,
manage public resources and
guarantee the realization of rights and services
in a manner essentially free of abuse and corruption, and
with due regard for the rule of law.”
Slide9: Components of Good Governance Source: UNESCAP Good
Governance
Free Market
Education
Minimized corruption
Generally merit based society
Improved delivery of Services
Slide10: ICTs can help in Implementing all the above
components for Good Governance 20% Technology 35% Process Re-engineering 40% Change Management E- Governance 5% Luck
How can we improve Governance? Mathematical Simulation Model for Corruption: How can we improve Governance? Mathematical Simulation Model for Corruption To reduce corruption
Finish monopoly through multiple service delivery channels
Reduce & streamline discretion
Introduce accountability - at all levels
Reduce authority – Empower lower staff
Improve ease and transparency Corruption =
(Monopoly + Discretion – Accountability) x Authority
Transparency IT & e-Governance can help in all of the above
Slide12: Focus on promoting and demonstrating the values of Good Governance by divesting non core roles to the private sector.
Un-bundle competitive & commercial functions from State’s roles and privatize these
Un-bundle the role of Regulator, developer, Executor
Work Towards free market environment
Shift from Command- control regulated regime to market driven system
Focus on engaging stakeholders & making Transparency and Accountability real by ensuring clarity in the functions & responsibilities
Implementation of e-procurement
Strengthening Institutions to perform State domain roles
Law & Order and Justice
Basic Infrastructure Development – Municipal/ Rural Development Fund
Basic Education & Healthcare
Social Security –Social Security Cess Reforms Agenda for Good Governance Re-inventing the Government for Good Governance
Slide13: Right-sizing the Government
Restructuring of Departments in the light of changing realities
Improve effectiveness and efficiencies thereby reducing costs
Government Process Re-engineering & Administrative Reforms
Accelerate Development through alternative models such as PPP
Democratic Decentralization
Devolution of Responsibilities, Powers and Resources to Local Self Government (Panchayats, Municipal Bodies etc)
Involve general public and communities to ensure transparency and quality of service by local bodies
Empowerment of Citizens, especially the women, senior citizen & the disadvantaged
Creating Citizen Awareness
Citizen Charters
Ensuring Right to Information
Protection of Human Rights Reforms Agenda for Good Governance Re-inventing the Government for Good Governance
Reforms Regarding Institutional Framework & Friendly Regulatory Environment: Reforms Regarding Institutional Framework & Friendly Regulatory Environment Punjab Industrial Facilitation Act, 2005 is in place to provide single window service
Single point project clearance within a stipulated time frame
Special provisions for facilitating mega projects by a committee headed by the Chief Minister
Self-certification provided under various labour laws
Declaration of key industries as ‘public utility service’
Full flexibility under labour laws to the extent of the State Government’s power
Punjab Infrastructure Development Act has special provisions for Public-Private Partnership projects
Scope of Interaction with Government: Scope of Interaction with Government Interactions with Government 50 interactions
10 departments
40 interactions
8 departments
120 interactions
20 departments
500+ interactions
100 departments
Slide16: Citizens Centric Approach
Focus on the purpose and on outcomes for citizens and service users
Higher Customer Value & Customer Satisfaction
Integrated Services under One Roof – Single Point of Contact
Alternate Service Delivery Models , Education & Health Sectors.
User charges for most of the services for self sustainability
Provide Service at Overall Lower Costs to the Citizen & Government
Improve Quality of both Service & Delivery through the use of ICT
Responsiveness through Defined Service Levels
Accountability & Transparency -Well Designed & Documented Processes
Reduce monopoly through multiple service delivery channels and
Reduce discretion by Reviewing & Standardizing Operating Procedures
Confirmed Process Completion Dates
Vertically & Horizontally Integrated Services & Databases across Departments
Focus on developing the effectiveness, capacity and capability of the governing body / staff Reforms Agenda for Good Governance Re-define Service Delivery
Slide17: Information Delivery of service Service
Centers Monitoring Service Levels are the Drivers
Human Resource Development & Capacity Building: Human Resource Development & Capacity Building Pursuing State-wide Capacity Building Initiative in-line with National e-governance Action Plan Capacity = Knowledge + Power Knowledge without Power is ineffective Power without Knowledge is dangerous
Slide19: STAKEHOLDER
EXPECTATIONS e-Governance Roadmap ICT Enablement STAKEHOLDER
EXPECTATIONS Policy Framework in the Government Deliver e-Governance
E-Governance Roadmap: Policies Defined Core Infrastructure/
Databases Core Applications Departmental
Applications IT Policy
Strategic IT Action Plans
IT Architecture
State Technical Standards
Security Policy
Network policy
Resource Acquisition Policy
HR Policy
Institutional Framework
Procedures Video Conf
HR- CIOs, Dy CIOs
PKI & Digital Signature
Database- Citizen, Business, Property
Punjab WAN & OFC
Departmental LANs
Access Infra/ PCs
Public Kiosks
Internet
Data Centre
GIS System Integrated Citizen Services-
Suwidha Centers
NRI Service
Web Services
On-line Transaction processing
Multi Service Citizen ID Smart Card
Executive Info System
E-mail and VOIP
LAN Applications
HR Management
Treasury & Finance
Engg Applications Excise & Taxation
Prop Registration
ICT Education in Govt. Schools
Social Security
Panchayats
Health Care
Land Records
Transport
Dynamic Web Sites
Local Government
PSEB
Employment
Police E-Governance Readiness of Govt of Punjab….. E-Governance Roadmap
Slide21: Implementation Strategy for Success Think big
Vision- Have BIG Picture in Mind
Plan, Plan, Plan……
Process Re-engineering Start small
Demonstrate proof of concept
Gain stakeholders confidence
Ensure self-sustainability- Financial & Administrative
Grow fast
Scalability
Sustainable revenue model
Percolation of e-Governance through PPP
Slide22: “Make Government Businesslike” Strategy for Citizen Services CAPTURE the Private Sector Profit Motives
Customer orientation
Efficiencies
Management Practices
Financial Resources
HR Talent
Entrepreneurship While keeping Govt’s Social Responsibility
Public orientation
Equality and justice
Affordability
Accountability
Objectivity
Transparency Ultimately Financial Motive is the Single Biggest Success Driver Treat EG Projects as Infra Projects
Build PPP for Individual Projects
Private financing wherever possible
Govt. financing where necessary Underlying Principle
Slide23: A Practical Target Year 2020 Year 2010 Outcomes
90% Content & Services online
All backend processes online
All G2G transactions online Year 2007outcomes
Core Applications in place
Wide Area Network in place
e-Gov Directorate in place
Govt.Portal in place
Year 2008 Outcomes
All G2B & G2C services online
Group Applications in place
Certification Authority in place
2006 2007
Slide24: Empowered Committee Under CS Punjab State
E-Governance
Society
Punjab Land
Records Society District Sukhmani
Society
for Citizen Services
eGov Projects Ownership
Of Project
by Individuals/
Depts IT resource
Acquisition &
Disposal policy Land Records Registration Transport MSC SUWIDHA Sukhmani ICT PUNWAN Pn Facilitative
Environment IT Vision Group & Cabinet Sub-Committee on IT Chaired by CM Punjab Infrastructure Development Board Departmental Committee on IT Chaired by Minister Third Party Expertise
(Consultants, Best Practices)
(eGov Focus) The Organizational Framework
Policy level Advice
on matters relating to
Information Technology
Decisions
on behalf of the cabinet
Slide25: The Institutional Structure Strategy Operation Support Programme Project IT Vision Group (ITVG) State Apex Committee (CS) Department of IT ( DoIT ) Project Implementation Unit (PIU) Punjab Infotech Project eGov Mission Team ( PeMT ) Punjab State eGov Society (PSEGS) Department of IT ( DoIT ) SeMT State Government Council (CM) Strategy Operation Support Programme Project IT Vision Group (ITVG) State Apex Committee (CS) Department of IT ( DoIT ) Project Implementation Unit (PIU) DoIT / PICTC Project eGov Mission Team ( PeMT ) Punjab State eGov Society (PSEGS) Department of IT ( DoIT ) SeMT State Government Council (CM)
Worldwide ranking on E-readiness : Worldwide ranking on E-readiness Source: EIU/IBM e-readiness ranking 2005
Top ten ranks on key-criteria E-Readiness Index: Top ten ranks on key-criteria E-Readiness Index Source: EIU/IBM e-readiness ranking 2005
National e-Governance Plan (NeGP): National e-Governance Plan (NeGP) National e-Governance Plan – GoI Attempt at this Transformation:
Mission Mode Projects - 26
Core Infrastructure
Core Policies
Key features of the Strategy include:
Centralized Initiative, Decentralized Implementation
Focus on Services and Service Levels
Identify, Appoint & Empower Mission Leaders
Create mechanism for effective Private Sector participation
Service delivery through Common Service Centers
Think Big, Start Small and Scale Fast
National e-Governance Plan (NeGP) contd..: Key features of the Implementation Approach
Approval of broad framework & strategy
Identification of priority projects by CGAR / NDC at Center / States & local bodies (Mission Mode Projects)
Line ministries to take ownership and responsibility for implementing & overseeing projects in their sectors
Identify, position , train & empower project leaders with stable tenures National e-Governance Plan (NeGP) contd.. Three Pillars of NeGP envisaged
Citizen Service Centers (CSCs)
State Wide Area Networks (SWAN)
State Data Centers (SDC)
NeGP Framework: Industry Initiatives
Banking
Insurance
National ID
Central Excise
Income Tax
DCA 21
Passports/Visa & Immigration
Pensions
State Government Projects (Sub Programme)
Land Records
Property Registration
Transport
Agriculture
Municipalities
Gram Panchayats
Commercial Taxes
Treasuries
Police
Employment Exchange Program Components Central Government
Projects EDI
e-BIZ
Common Service Centers
India Portal
EG Gateway
e-Procurement
e-Courts Program Management Structure Apex Committee Core Policies
Core Infrastructure
Support Infrastructure Awareness & Assessment
Organization Structures
R&D Integrated Services
Technical Assistance
HRD & Training NeGP Framework Integrated Projects
Blueprint of India’s eGov Plan – 2005 –2008: Blueprint of India’s eGov Plan – 2005 –2008 Core
Policies Budget $3225 M
Slide32: Opportunities under NeGP
Slide34: e-Architecture for Service Delivery 2500 142 74 18 50 20 10 10
e-Governance Success Stories in Punjab so far & still counting…..: e-Governance Success Stories in Punjab so far & still counting…..
SUWIDHA: SUWIDHA Objective Scope Impact Status More than 20 types, 120 Citizen Services of Deputy Commissioner
offices in an Integrated, time bound manner under one roof Services provided in all the 17 DC’s Office and 54 Sub-Divisions
on a self sustaining (User Charges) basis. In-house Software by NIC More than 400 Service Windows at District level & SDM Level
1 million transactions per year at District level
Likely to be Many times at SDM office level Now Web based Services for NRIs within 6 Months
Back end revamp & Re-engineering within 6 months
e-Governance Report Card: e-Governance Report Card
SUWIDHA Services: SUWIDHA Services
Slide39: SUWIDHA Architecture
How SUWIDHA is different?: How SUWIDHA is different? Was Ranked # 1 at National Level as best Citizen Services project.
Uniform Facilitation charges with firm Timelines for the delivery of various services
Service to citizen on a nominal charge - Self sustainable business model.
Standardized processes/ Appl throughout the state.
Business process re-engineering done at application development stage
How SUWIDHA is different?: Status is available through Web and phone.
Automated & integrated Back-end Processes for speedy delivery of services
Easily integrable with Common Service Centers /Village Knowledge Centers Projects
M-Governance (Mobile Governance) introduced at some places
Delivery of services to citizen by post / Courier on extra payment How SUWIDHA is different?
Excise & Taxation: Excise & Taxation Objective Scope Impact Status To bring efficiency in tax collection mechanism & Implement VAT 31 State Barriers, 100 Excise and Taxation Offices, 825 users
interconnected for ST assessment & control of tax evasion/leakages Rs. 500 Bn. Import, Rs.300 Bn. Exports. 10 Mn. Transactions/ Yr
158,000 returns every quarter. Rs. 9-11 Bn. Revenue increase this year. Bikri –Kar sewa centers, Web enablement for e-filling of returns
To be implemented this year
ICT Education: ICT Education Objective Scope Impact Status “ICT Enablement of young Punjab
for facing the Global competition in a Knowledge Economy” Introduce ICT education in Government Schools (6th – 12th Class)
with IT infrastructure on lease basis, and teachers hired on contract
50,000 PCs, 5422 Schools, 7046 Teachers, 27 Teachers training centers
All labs with Broadband/ Dialup Internet Connectivity 1.15 Million students benefited in 2 phases covered
Another 0.25 Million to be coved in Phase III by July 2006 State level Microsoft Academy to be in place by June 2006
Microsoft Software + Curricula 27 Training Academies for
ICT Training of Subject Teachers
Land Records & Registration of Properties: Land Records & Registration of Properties Objective Scope Impact Status To provide Land Records related services through
multiple common access infrastructure.
1.3 Mn Copies of record , 0.6 Mn. Ownership change every year To Integrate and computerize all land records & 0.4 Mn. Property
Registration (in Punjab on a self sustaining (BOOT) basis Pilot in Jalandhar Extremely successful. Registration turn around time reduced from 3 Days to few hours
Stamp revenue increased from Rs. 8 Bn. To Rs. 20 Bn. To be rolled out at 153 delivery channels
72 Sub-Divisions & 81 Sub Tehsils Centers by 2007.
Selection of BOOT Operator for Statewide rollout on PPP in progress. Likely to start statewide services in 6 months
Slide45: Land Management System - Overview LAND MANAGEMENT SYSTEM Forward Integration with
Land Records Software and Database Backward Integration with
Deed Writer Module
Social Security Services: Social Security Services Objective Scope Impact Status Computerization of Social Security Pension Accounts for time bound
sanction and disbursement of pension & plugging of leakages To automate disbursement & accounting of Social Security
Rs. 3.4 Bn. to 1.12 Mn. beneficiaries in 12500 villages & 134 towns Disbursement from quarterly to monthly
Painless reconciliation with banks
Easy detection of fraud cases Has been rolled out in all districts
Web based grievances and status checking within this year
Motor Vehicle & Transport Services: Motor Vehicle & Transport Services Objective Scope Impact Status Provision of hassle free and efficient service delivery mechanism
for Transport Dept. services for 4.5 Mn. Vehicles & associated users Computerization of processes related to driving licenses and
vehicle registration certificates Selection of BOOT Operator for Statewide rollout on
PPP model in Progress Issuance Time for Driving License & Registration Certificate
Reduced from 15 days to less than an hour
Common Service Centers on PPP: Common Service Centers on PPP Objective Scope Impact Status “Integrated Citizen Services of All the Departments under one roof”
(being upgraded to CSCs) Currently utility and information services related to 20 departments
being offered on self sustainability model (rationalized user charges) Single Window Service in the locality in conducive
environment with committed service levels To be rolled out on CSC model in 2000 rural & 500 urban
Centers in 2006-07
Multi Service Smart Cards: Multi Service Smart Cards Objective Scope Impact Status “To provide an All-Purpose-Smart-Card to facilitate
delivery of Single-Window On-the-Spot Services” Creation of Authenticated Citizen Data Repository
after door-to-door collection of citizen data One Time Capture of Data and Usage of Authenticated
Database for Delivery of Multiple Services
To be rolled out in 2 sub-divisions in 6 months
State Wide Area Network: State Wide Area Network Objective Scope Impact Status “Establishment of State-wide Wide Area Network – A Core
Infrastructure Component for e-Governance Initiatives” Converged State Wide Network Connecting all the administrative
units and line departments from State HQ upto Block Level
with Provision for Beyond Block Connectivity Delivery of Data, Voice and Video based G2G & G2C
Services across length & breadth of the State (>2500
WAN connections with a project outlay of Rs. 0.86 Bn.) Connectivity upto Block Level within an year
Success factors: Success factors Fair deal for all stakeholders
Perceived value & completeness of service to the citizen
Branding, consistency and Quality of service
The citizen experience is the publicity
Well defined project structuring with clear ROI
Scalability, self-sustainability & quick replicability
Simplicity of processes & technology
Affordability, ease, friendlinessss
Quick action on user feedback
Regular reviews at the highest level
End-to-End technical assistance & support by Technology Partner
Slide52: e-Readiness Index of States Kerala, Gujarat, Goa, Delhi
Punjab, Haryana West Bangal, Pondicherry
Madhya Pradesh West Bangal, Pondicherry
Madhya Pradesh Mozoram, J&K, Assam
Meghalaya, Uttranchal, Jharkhand Manipur, Tripura, Arunachal Pradesh
Bihar, Daman Diu, Nagaland,
Lakshadweep Karnataka, Tamil Nadu, AP,
Maharastra, Chandigarh
Slide53: www.doit.gov.in
Punjabsewa.gov.in
www.punjabinfotech.org
Punjab.gov.in THANK YOU Nirmaljeet Singh Kalsi, IAS,
MD,Punjab Infotech, Chandigarh
Tel. 0172-2604892( Telefax ), 2704717
Residence: # 906, Ministerial Complex,
Sector 39-A, Chandigarh Tel.:0172- 2688609
Director-cum-Secretary, Department of Information Technology, Government of Punjab,
E-Mail :-
nskalsi@gmail.com nskalsi@punjabmail.gov.in doit@punjabmail,gov.in
md@punjabinfotech.org ?
Driving the Value Cycle Access- Connectivity - Content: Driving the Value Cycle Access- Connectivity - Content TV/ Mobile Value Cycle ICT Value Cycle Equipment Connectivity Applications & Content
ICT Infrastructure is the key: ICT Infrastructure is the key Source: NASSCOM (Operational Bandwidth Survey)
Indian ICT Capacity: Indian ICT Capacity
Slide57: Good Governance Focus on the purpose and on outcomes for citizens and service users by
Ensuring clarity on the organization's purpose and its intended outcomes for citizens and service users
Ensuring high quality service to the users
Ensuring value for money for tax payers Focus on effective performance through clearly defined functions and roles by
Ensuring clarity in the functions of the governing body
Ensuring clarity in the responsibilities of non-executives and the executive, along ensuring execution of the same
Ensuring clarity in relationships between governors and the public Focus on promoting and demonstrating the values of good governance by
Practicing organizational values
Ensuring that the Individual governors’ behavior uphold and exemplify effective governance
Slide58: Focus on taking informed, transparent decisions and managing risk by
Ensuring transparency in decision making
Ensuring use of good quality information, advice and support
Ensuring use of effective risk management systems and practices Focus on developing the effectiveness, capacity and capability of the governing body by
Ensuring right skill sets, knowledge and experience for the members of the governing body for effective and efficient performance
Developing the capability of people with governance responsibilities and
evaluating their performance, as individuals and as a group
Ensuring to strike a balance between continuity and renewal of membership in the governing body Good Governance Focus on engaging stakeholders & making accountability real by
Demonstrating clarity in understanding formal and informal accountability relationships
Adopting an active and planned approach to dialogue with and accountability to the public
Adopting an active and planned approach to responsibility towards the staff
Ensuring effective interaction with the institutional stakeholders
Slide59: State Data Centre Functions
Central repository
Disaster Recovery
Remote Management
State Portal
External Connectivity
Online Delivery of Service Services
Revenue (Land Records & Property registration)
Transport
Utility
Electricity
Employment
DC office (Certificates, Permissions, Licenses, NOC’s etc)
Multi-Service Card
Excise and Taxation
Education and Training
Social & Welfare Schemes
Industry
Agriculture
Ex-Servicemen
Estimated 7 transactions every second from first 7 services only
Indian Economy An Overview: Indian Economy An Overview Economic Growth
Sustained economic performance
Average since 1991 6.2%
2004-05, 2005-06 7 %, 8%
Forecast till 2050 –Goldman Sachs 5 % p.a.
Services account for over 50% of GDP, manufacturing 24%, Agri 26%
Manufacturing sector grew at 9% in 2004-05
GDP: 780 Billions
Trade (2004-05)
Exports growth 24% in 2004-05 reaching US$80 billion
Imports growth 35% reaching US$106 billion
Indian Economy An Overview: Investment - Foreign Investment > US$ 40 billion
Foreign Currency Reserves – About $150 Billion
Mature Capital Markets - NSE third largest, BSE fifth largest in terms of number of trades, Well developed banking system
Youth Power: Over 58 percent of the Indian population is under the age of 20. That is over 564 million people, nearly twice the total population of US
Retail Mkt Size: $350 billion growing at 13% per year
only 3% is organized retail (global consultancy AT Kearney) Indian Economy An Overview
Slide62: GDP Growth in NEXT 50 -70 Years Economic Eclipse Projections based on current per capita growth rates of 1.7% for the US, 6.3% for China and 5.6% for India Source: Fortune
Slide63: India Becomes Economic Superpower India Crosses US in 2055 - is at number 2
India crosses China in 2067 approx. Source: UN and IMF study GDP in USD Bn.
Real GDP Growth in US, Japan, & the BRICs : Real GDP Growth in US, Japan, & the BRICs Source: PricewaterhouseCoopers- The World in 2050
Projected real growth in GDP and income per capita: 2005-50 (%pa): Projected real growth in GDP and income per capita: 2005-50 (%pa) Source: PricewaterhouseCoopers
Country (indices with US = 100) GDP at market exchange rates in US $ terms GDP in PPP terms 2005: Country (indices with US = 100) GDP at market exchange rates in US $ terms GDP in PPP terms 2005 Source: PricewaterhouseCoopers
Qualitative Indicators of Country Suitability : Data/IP security Cultural compatibility Political stability Cost Educational system Infrastructure Labour pool Government support Language Qualitative Indicators of Country Suitability Excellent Good Poor Very Good Fair Russia Hungary India Czech
Republic Northern
Ireland Ireland Poland China Israel South
Africa Overall climate Source:
Gartner Study’05
Human Resources: Human Resources India’s competitive edge - its highly-skilled manpower
Over 380 universities (11,200 colleges)
1500 research institutions
Over 200,000 engineering graduates
Over 300,000 post graduates from non-engineering colleges
2,100,000 other graduates
Around 9,000 PhDs
Knowledge workers in software industry increased from 56,000 in 1990-91 to 650,000 in 2003;
to reach 2 million by 2008
Due to its young demographic profile, India would continue to be surplus in working population for a long-time
Slide69: Common Issues & Challenges for SMEs Limited reach to the global market
Competitiveness from the local industry of other States
Competition from China and other Asian countries
Inadequate quality standards
Use of traditionally low-grade technologies
Higher production costs –economy of scales
Quality of manpower & Lack of managerial skills
Increasing cost of raw materials and other inputs
Lack of new technological skills
Availability of finances
Phasing out of Subsidy regime
The Joint Venture: The Joint Venture Punjab e-Marketing JV
A Public Private Partnership SME Business Services Ltd.
The Vision : One Point Value Adder: The Vision : One Point Value Adder Export Facilitation
Services Bank Web Sales
& Mktg.. Trade Consultants Quality
Consultants SME Business
Services Ltd. Payment
Facilitation Global
Customers Call Center
Enablement of SMEs: Leverage information technology to provide a world-class marketing support platform to enable an SME to:
Reach international and global markets
Market his goods utilizing world-class catalogs and directories prepared as per international standards
Catalogue the SMEs products on international search engines
Go beyond the Language barriers through multi-publishing in various international trade directories
Generate business / export inquiries from around the globe
Assist in closures of deals with international buyers
Help industry in preparing the necessary paperwork for implementing the deal
Provide other trade facilitation services depending upon the initial response of the industry to the project
Enable end-to-end B2B electronic transactions using a global technology platform Enablement of SMEs