StressManagementPres entation

Slide 1: 

Presented by: Michelle C. Painchaud, SCORE Consulting Productive Patrolling

Agenda: 

Agenda “Those that volunteer” “Why can’t they get it” “Just the facts m’aam” “Why do I do this?” 2

Those that Volunteer: 

Those that Volunteer Contributing positively to your community Volunteering is not paid but there are always other rewards: Learning new skills Using old skills Addressing a specific problem in the community Having fun Feeling useful Making friends

Why can’t they get it?: 

Why can’t they get it? The Communication Process

Why can’t they get it?: 

Why can’t they get it? The Communication Process

Why can’t they get it?: 

Why can’t they get it?

“Why can’t they get it?”: 

“Why can’t they get it?” Barriers to effective communication: Language Defensiveness, distorted perceptions, guilt Misreading body language and tone Assumptions Interpersonal relationships

“Why can’t they get it?” : 

“Why can’t they get it?” Communication Styles Driver – direct and task oriented Collaborator – enthusiastic and relationship oriented Contributor – supportive and avoids change and confrontation Investigator – accurate and detail oriented

“Why can’t they get it?” : 

“Why can’t they get it?” Tone 7% Verbal 38% Body Language 55%

“Just the facts m’aam”: 

“Just the facts m’aam” Most people only listen to about 25% of what they hear. Where does the rest go?

Listening Effectively: 

Listening Effectively “If we were supposed to talk more than we listen, we would have two mouths and one ear!” Mark Twain

“Just the facts m’aam”: 

“Just the facts m’aam” Effective listening allows you to: Ensure understanding of information Shows respect of the person Builds trust with your team members Give and get info through use of questions Avoids miscommunication

“Just the facts m’aam”: 

“Just the facts m’aam” 1/3 of what you see is in front of your eyes. 2/3 is behind your eyes. Chinese proverb

Excuses NOT to listen: 

Excuses NOT to listen I enjoy fighting over miscommunication My spouse will expect me to do it all the time I like the challenge of doing a project for someone when I don’t have a clue what’s wanted Ignorance is bliss Two words: Political speeches It gives me a chance to use my creativity to fill in the blanks I forget what I’m going to say if I listen People might think I care

Listening Effectively: 

Listening Effectively Secrets for Listening Effectively: Stop Talking Look at the person, listen openly Hold your questions Check for understanding, paraphrase Work at it Focus your attention on ideas React to the message, not the person, delivery or emotion Fight distractions Analyze non-verbal cues Stop talking!

“Why do I keep doing this?”: 

“Why do I keep doing this?” INNER COMMUNICATION SELF TALK AFFECTS YOUR BEHAVIOUR!

Exercise: 

Exercise Describe a recent situation within your team (coordinator, patrollers, community members, etc.) in which there was a misunderstanding or “tension”. Review the situation and re-analyze the events to see whether communication was an issue REMEMBER: The message (sender/receiver), body language, tone, etc

“Why do I keep doing this?”: 

“Why do I keep doing this?” Self Talk Expectation Behavior Outcome

“Why do I keep doing this?” : 

“Why do I keep doing this?” “When you can’t change the world, you can learn to change your response to it” E. Elliot – Stress to Strength

“Why do I keep doing this?”: 

“Why do I keep doing this?” Choices

“Why do I keep doing this?”: 

“Why do I keep doing this?” Jam 39 tiny marshmallows up your nose and try to sneeze them out Pop some popcorn without putting the lid on Read the dictionary upside down and look for secret messages Lie on your back eating celery and use your belly button as a salt dipper Stare at people through fork tines and pretend they are in jail Make up a language and ask people for directions Dance naked in front of your pets

COPP: 

COPP “Those that volunteer” – special people, giving to their communities, families and friends “Why can’t they get it” – learning to understand and appreciate communication differences will make a difference! “Just the facts m’aam” – learning to stop and listen will help me understand what people are really saying “Why do I do this?” – ‘cuz I love it and I am making a difference!

Slide 23: 

Michelle C. Painchaud President, S.C.O.R.E. Consulting 204 981 5955 painchau@mts.net