012802 presentation

Overview of the Federal Long Term Care Insurance Program : 

Overview of the Federal Long Term Care Insurance Program Presented by LTC Partners - A John Hancock/MetLife Joint Venture January 28, 2002

Discussion Topics: 

Discussion Topics Background on LTC Partners Key Components of the Program Description of the Educational Campaign Early Enrollment Program Open Season

Discussion Topics: 

Discussion Topics Role of the LTC Partners’ Account Manager Role of the Implementation Coordinator Payroll/Pension/Annuity Overview Timeline Your Input

About LTC Partners: 

About LTC Partners A John Hancock/MetLife Joint Venture Company Both companies are leaders in group and individual long term care insurance Both companies have well-known brand names and strong financial ratings

About LTC Partners: 

About LTC Partners LTC Partners will manage all core functions that support the program LTC Partners will be located at Pease International Tradeport in Portsmouth, New Hampshire

Key Components of the Program: 

Key Components of the Program Educational Campaign Early Enrollment Program Open Season Ongoing Education and Enrollment

Educational Campaign: 

Educational Campaign Multimedia and multiphase program Initial launch will span over the entire year Goal is to provide sufficient education to enable informed purchase decisions Ongoing efforts will occur in 2003 and thereafter

Components of the Educational Campaign: 

Components of the Educational Campaign Bulletin series - 5 monthly newsletters Internal communications - emails, posters, tent cards, brochures, plan booklet Satellite broadcasts Web site - www.ltcfeds.com Call center - 1-800-LTC -FEDS (1-800-582-3337)

Components of the Educational Campaign: 

Components of the Educational Campaign Early mailing list registration program: To subscribe to Bulletin Series and/or receive enrollment information Sign up via call center: 1-800-LTC -FEDS (1-800-582-3337) Sign up via Web site: www.ltcfeds.com

Components of the Educational Campaign: 

Components of the Educational Campaign National Public Relations Campaign Meetings/Seminars National Advisory Committee Portraits Panel

Early Enrollment Program: 

Early Enrollment Program What is it ? Limited choice of benefits offered to those who are ready to buy and have waived the educational campaign When will it occur ? Begins March 25, 2002 and extends through May 15, 2002 Who is eligible ? Employees, annuitants, members and retired members of uniformed services, and qualified family members who already know what LTC and LTCI are all about

Early Enrollment Program: 

Early Enrollment Program Underwriting requirements Short form for employees, uniformed service members, and their spouses Full underwriting for all other eligibles Billing options available Automatic bank withdrawal Direct billing NO payroll deduction!

Early Enrollment Program: 

Early Enrollment Program How will it be communicated ? LTC Partners’ Web site Call center March Bulletin Home mailing to registrants requesting enrollment information What is the coverage effective date, if approved ? Later of May 1st or first of month following acceptance Cost of coverage based on age on date that application is received

Early Enrollment Program: 

Early Enrollment Program Can insureds change benefits during Open Season ? Yes, details are being finalized Original age will be preserved Can insureds switch to payroll/pension/ annuity deduction during Open Season ? Yes

Open Season: 

Open Season What is it ? The launch of all benefit options under the Program Standard plan Non standard plan Service package When will it occur ? Begins July 1 and extends through December 31, 2002 Staggered enrollments 60-day enrollment periods

Open Season: 

Open Season Who is eligible ? Employees, annuitants, members and retired members of uniformed services, and qualified family members Underwriting requirements Short form for employees, uniformed service members, and their spouses Full underwriting for all other eligibles

Open Season: 

Open Season Billing options available Payroll and pension/annuity deduction Automatic bank withdrawal Direct billing How will it be communicated ? LTC Partners’ Web site Call center Information at the workplace Mailings to those registered on our mailing list Mailings to home if addresses provided

Open Season: 

Open Season How will it be communicated? Meetings Public relations campaign What is the coverage effective date, if approved? Later of October 1, 2002 or first of month following acceptance Cost of coverage based on age of insured as of July 1, 2002

Role of LTC Partners’ Account Manager: 

Role of LTC Partners’ Account Manager Our Goals To ensure a successful introduction of the Program To fully support the Implementation Coordinators in every aspect of the rollout in every way possible

Role of LTC Partners’ Account Manager : 

Role of LTC Partners’ Account Manager The Strategy Work with the assigned Implementation Coordinator from each agency/department/military service Act as single point of contact at LTC Partners Minimize work for Coordinators Help facilitate program rollout Maintain direct, frequent contact with Coordinators

Role of LTC Partners’ Account Manager : 

Role of LTC Partners’ Account Manager The Strategy Act as a resource for everything related to the Program - an LTC expert on demand Deliver high quality customer service Provide ongoing support throughout 2002 and beyond

Role of the Implementation Coordinator: 

Role of the Implementation Coordinator Provide feedback regarding most effective means of communicating within each agency Disseminate education and enrollment materials as the Program is rolled out Help schedule worksite meetings in cafeterias, auditoriums, etc.

Role of the Implementation Coordinator: 

Role of the Implementation Coordinator Not expected to be an LTC expert! Refer LTC related questions and issues to: 1-800-LTC -FEDS (1-800-582-3337) www.ltcfeds.com Their designated Account Manager

Payroll/Pension/Annuity Deduction Overview: 

Payroll/Pension/Annuity Deduction Overview Application forms will be returned directly to LTC Partners LTC Partners will send a file to agencies indicating who to withhold premiums from and the amount to be deducted Payroll and pension/annuity deduction will begin the first pay period on or after October 1, 2002

Payroll/Pension/Annuity Deduction Overview: 

Authorization for payroll and pension/annuity deduction will be given directly to LTC Partners on the application form Payroll/pension/annuity deduction will be available for employees, annuitants, members/retired members of uniformed services, and their qualified family members All changes/adjustments/corrections will be initiated by LTC Partners, not agency Payroll/Pension/Annuity Deduction Overview

Timeline: 

Timeline December 2001: - Contract awarded to LTC Partners - Call center went live - LTC Partners’ Web site went live January 2002: - Conduct focus groups week of January 28th February 2002: - Bulletin offer mailed to annuitants - Provide Implementation Coordinators with Bulletin offer for actives

Timeline: 

Timeline March 2002: - 1st Bulletin released: Theme #1 Long Term Care: What It Is, What It Isn’t Early Enrollment Announced - Collaterals supporting Theme #1 released to Implementation Coordinators - First satellite broadcast - LTC Overview: March 6th - Postcards sent to early mailing list registrants who requested enrollment information only

Timeline: 

Timeline March 2002: - Early Enrollment Program goes live: March 25 April 2002: - 2nd Bulletin released: Theme #2: You’re Not Covered - Collaterals supporting Theme #2 released to Implementation Coordinators May 2002: - 3rd Bulletin released: Theme #3 Cost of Services and Funding Options

Timeline: 

Timeline May 2002: - Collaterals supporting Theme #3 released to Implementation Coordinators - Second satellite broadcast - LTCI and Who Should Purchase It - Early Enrollment Program ends May 15th June 2002: - 4th Bulletin released: Theme #4 How to Choose a Plan

Timeline: 

Timeline June 2002: - Federal Benefits Conference, Norfolk, VA - Collaterals supporting Theme #4 released to Implementation Coordinators - Collaterals supporting Open Season mailed to Implementation Coordinators July 2002: - Open Season begins July 1st

Timeline: 

Timeline July 2002: - 5th Bulletin released: Theme #5 The Federal LTC Insurance Plan Why Now? - Collaterals supporting Theme #5 released to Implementation Coordinators - Third satellite broadcast: Review of the Federal LTCI Program

Timeline: 

Timeline July 2002: - Enrollment kit offer mailed to applicable eligibles - Enrollment packages mailed upon request - Reminders mailed 2 weeks after enrollment packages mailed upon request - Meetings to support rollout

Timeline: 

Timeline July 2002: - Collaterals supporting Open Season provided to Implementation Coordinators August - - Open Season Enrollment December 2002: continues - Enrollment kit offer mailed to applicable eligibles - Enrollment packages mailed upon request

Timeline: 

Timeline August - - Reminders mailed 2 weeks December 2002: after enrollment packages mailed - Meetings to support rollout - Collaterals supporting open season provided to Implementation Coordinators - Payroll/Pension/Annuity deduction begins: October

Your Input: 

Your Input Portraits Panel Collateral Materials

Portraits Panel: 

Portraits Panel Testimonials of caregivers Seeking volunteers who are comfortable sharing a long term care experience Sample profiles: Sandwich generation Long distance caregiver Disabled spouse Please contact Anne Colby at ltcpartners@jhancock.com with nominees

Collateral Materials: 

Collateral Materials Table Tent Card Large (8 1/2 x 11) Flyer Small (6 x 9) Flyer Poster without date and location Poster with date and location Counter card with take one Stand-alone counter card

Collateral Materials: 

Collateral Materials DRAFT

Collateral Materials: 

Collateral Materials DRAFT

Individuals Interested in Learning More About the Program: 

Individuals Interested in Learning More About the Program Call 1-800-LTC -FEDS (1-800-582-3337) Monday through Friday 8:00 a.m. to 8:00 p.m., Eastern Time Via Web Site: www.ltcfeds.com