Verwalten von Windows Netzwerken mit Microsoft Operations Manager 2005: Verwalten von Windows Netzwerken mit Microsoft Operations Manager 2005 Björn Schneider Managing Consultant ITaCS GmbH


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Operational Guidance Resources


Operations Management: Operations Management Dealing with issues that could have been avoided if detected earlier Trying to determine the importance and priority of events and their root cause Searching for the appropriate resolution information Microsoft Operation Manager 2005 helps you avoid the avoidable


MOM 2005 Delivers: Reporting SQL Server Reporting Services Web based reports Scheduled publishing Easily customizable Enterprise management Central console Full redundancy Rules based filtering Proactive alerting/action response Event consolidation Apps/Role Monitoring Health Model Rules libraries Built-in knowledge MOM 2005 Delivers Automation Scripts Tasks Diagnostics Advanced Capabilities Agentless monitoring Maintenance Mode Rule Override Extensible MOM Connector Framework Management pack authoring Software Development Kit .NET Connected Configurations 64-bit support Multi-homing Multi-tiering Globalized


MOM 2005 Improvements: MOM 2005 Improvements


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Extending MOM Operational Guidance Resources


Administrator Console: Administrator Console Microsoft Management Console (MMC) based Administrative Tasks Computer Discovery Rules Configuring and Deploying Agents Specifying Managed Mode of Managed Computers Management Pack Administration Authoring Management Packs Changing Rules Identifying Providers Creating Scripts Working with Computer Groups


Operator Console: Operator Console Intuitive UI targeted at IT Operators Viewing operational data Launching tasks Working with alerts Multiple Views State View Topological Views Alert View Performance View Focuses on Operational Data Configuration scopes – based on responsibility Assign user to scope – customized operator views Replaces Monitor Node in MOM 2000 Event View Attributes View Computer View Computer Group View


State Terminology: State Terminology


Scope: Scope Administrator can “scope” view of operator Provides a customized view of systems Only manage systems they are responsible for Streamline issue identification


Web Console: Web Console Web Interface to Operations Console Visibility Alerts Events Company Knowledge User Flexibility Check/modify alert status Update company knowledge View computer status (within a scope) Receive email notifications with problem links Built on the MOM SDK


MOM 2005 Consoles: MOM 2005 Consoles


Reporting Console: Reporting Console Utilizes SQL Server Reporting Services Long term offline storage and analysis of data Web based reporting Dynamic Reports (drill down, sort, chart, etc) Easy customization (Visual Studio-based) Data transformation and management functionality Improved grooming for the database Ability to export data to other formats Folder- and report-based security Publisher – Subscription Model Scheduled publishing and delivery Star schema for better analytics


Reporting Console: Operations Reports Management Pack Reports Capacity and Usage Reports Performance and Load Reports Security Reports Reliability and Availability Reports Configuration and Inventory Reports Ported MOM 2000 Reports Reporting Console


Reporting Improvements: Reporting Improvements W Partial support R Full support


MOM 2005 Built-in Reports: MOM 2005 Built-in Reports


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Operational Guidance Resources


Management Packs: Management Packs Delivers Out-of-box solution Preemptive monitoring Reduced time to diagnosis & repair Developed by Subject Matter Experts Microsoft (Developers, MCS, PSS) Third Parties (Dell, Siebel) Custom (LOB App) Easily customizable Tuning all aspects to fit environment Sharing company specific knowledge


Management Packs: Provide a definition of server health Rules - monitor wide array of server health indicators Alerts - calls attention to critical actionable events Knowledge - provides best practice guidance State monitoring - health of servers and applications Tasks - investigate and repair issues from the console Reports - measure operations performance and capacity Automatic discovery and deployment Management Packs


Rules: Rules Event Rules Collection rules Filtering rules Missing event rules Consolidation rules Duplicate Alert Suppression Performance Rules Measuring Threshold Alert Rules Where source=DCOM and Event ID=1006


Advanced Monitoring: Advanced Monitoring Event and perf counter based rules Detect server health issues Synthetic transactions extend health model Verify service availability, e.g. LDAP query Database query Port response Email logon or mail flow HTTP request Security Optimized security and optimized deployments Security verification - check for common security mistakes Optimal configuration - check for consistency with tuning best practices


Overrides: Overrides Specialize rules in a manageable manner Name-Value pair uniquely assigned to a computer Override types Rule Disable – all rules Performance measuring rule threshold – perf measuring rules Script parameter – all rules that have a script response Overrides targeting and Conflict Resolution Can be targeted to a computer or a computer group Ordered priority list specifies how to deal with conflicts Resulting set of rules after overrides assigned Exposed in the UI and SDK


Examples: Examples Windows Windows Operating Systems Active Directory DNS service IIS versions 4.0 / 5.0 / 6.0 Windows System Resource Manager Server clusters Component Services (formerly MTS 2.0) Message Queuing (MSMQ) Distributed Transaction Coordinator (MS DTC) .NET Framework Windows Internet Name Service (WINS) Windows SharePoint Services Network Load Balancing Routing and Remote Access service Terminal Services Integration Aprisma Dell: OpenManage HP Insight Manager Maranti Storage Networks Skywire Software SMARTS Tivoli Actional Amberpoint CA Unicenter Web Services Verita:s Backup Exec Microsoft Applications Application Center 2000 BizTalk Server 2002 Enterprise Edition Commerce Server 2000 Exchange Server 2003 / 2000 / 5.5 Host Integration Server 2000 Identity Integration Server 2003 Internet Security and Acceleration Server 2000 Live Communications Server 2003 (LCS) Microsoft Operations Manager 2000 Project Server 2003 Proxy Server 2.0 SharePoint Portal Server 2003 Site Server 3.0 SNA Server 4.0 SQL Server 2000 Systems Management Server 2003 / 2.0 3rd Party Management Packs Applications Citrix: MetaFrame XP Platforms eXc Software: IBM AS400, IBM z/OS, Unix, Linux Metilinx: Linux / Unix Devices JalaSOFT: Cisco Routers and Switches Dell, HP : Server Hardware www.microsoft.com/mom/downloads/managementpacks/


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Operational Guidance Resources


Tasks: Tasks User created or Imported with Management Packs Point to target/s and take action immediately Console Tasks Launched on the Console computer Runs under user’s context Parameters picked from selected items in UI Appropriate for UI intensive actions – e.g., launch enterprise manager Runtime Tasks Run Cmd, Script, Managed code Run under action account Targeted to a specific class – e.g., drives Selected from one or more targets e.g., – computers Run at agent only, Management Server only, or as appropriate status events for start and successful or failed completion Event contains std out


Notification WorkflowData Driven Subscription Scenario: Notification Workflow Data Driven Subscription Scenario MOM Admin MOM Exchange Admin Exchange Server Owner Exchange MP ALERT Notification Workflow Solution Accelerator


Maintenance Mode: Maintenance Mode Input rationale for tracking Configure specific duration or end time Alerts from system in maintenance mode are automatically resolved Do not display in Operator Console Kept in database for accountability Responses are not triggered off alerts SDK interface to script from command line


Using Management Packs: Using Management Packs


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Operational Guidance Resources


SQL Server 2000: SQL Server 2000 Maintenance process fails on SQL Server Incorrect data for LOB application Potential service interruption Loss of information Immediately identify failure with MOM State of server goes red Alert with detailed information and potential causes Scope allows notification to only SQL Server admin


Exchange Server 2003: Exchange Server 2003 Distributed and complex email service Validate infrastructure implementation Understand relationships between systems Visibility into end user experience Easily understand potential issues with MOM Automatically generated and updated topological views Latency monitoring for Outlook, OWA, OMA, EAS Performance views and reports for trending analysis


Active Directory: Active Directory Replication failure in directory Resources access and security challenges Hard locate and troubleshoot issue Multiple stakeholders across the company Streamline problem resolution with MOM Monitor replication on Domain Controllers Detailed guidance on resolving replication issues Configurable context sensitive tasks Integration with trouble ticketing system through MCF


Management Packs in Action: Management Packs in Action


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Operational Guidance Resources


Internationalization: Internationalization MOM 2005 supports international and multinational environments Globalized implementation Globalization of MPs Management pack logic should be language neutral MOM localized in 4 languages English, German, Japanese and French This includes localized product, knowledge, and documentation


Performance and Scalability: Performance and Scalability


Setup: Setup Windows Installer New prerequisite checking tool New computer discovery engine New push agent installation engine Streamlined setup No reboots required Better out-of-box experience


Major Prerequisites: Major Prerequisites Management Server/Web Console/MCF Requires .NET Framework 1.1 and ASP.NET and IIS Requires MDAC 2.8 User Interface Requires .NET Framework 1.1 Requires MDAC 2.8 Database Requires SQL Server 2000/MSDE SP3a Agent Windows NT 4.0 no longer supported Reporting/Data Warehouse Requires SQL Server 2000 SP3a + SQL Reporting Services


Management Server: Management Server Web Console Server MOM Connector Framework (MCF) File Transfer Server Data Access Server (DAS) MOM Server MOM Local Agent Optional:


Data Access Server : Data Access Server OLEDB into database information Provides role based security Coordinates transactions


MOM Server & Local Agent: MOM Server & Local Agent Consolidation Consolidate data from many agents Duplicate Alert Suppression Server Side responses – Email, Page, Scripts, Global Var Sets Target with rules, scripts, responses to agents Keep track of agent heartbeats Agent Management Discover Computers (AD or manualmc.txt) Push Install agents if required Local Agent for host management and agentless monitoring


MOM 2005 Database: MOM 2005 Database Configuration Data Rules, Overrides Scripts MOM Server and Agent Configurations Nested Computer Groups Extensible schema for classes, attributes and associations Operations Data Events Alerts Data Access DAS on Management Server or DTS to Data Warehouse Performance Samples Discovery data Computer attributes Views


Managed Computer Types: Managed Computer Types Agent-managed Computer Agentless Managed Computer


Agents: Agents MOM Agent is a hosted Service (MOMService) Installation Management Server automatic push installation Manual MSI Installation Monitors local computer Collects data Processes data through the work flow Takes appropriate action Polls for configuration changes Fails over to another MOM server if needed Sends heartbeats Keeps activity isolated for multiple homes Providers Collect data from multiple sources Map sources into COM object Work Items


Agentless Monitoring: Agentless Monitoring Agentless monitoring transparent to the Operator Target rules against the following MOM providers: Events from the windows event log Performance counter Script generated data MOM internal events WMI events and WMI numeric information Timed events (these include scripts MPs run)


Agentless Monitoring: Agentless Monitoring Setup Local agent hosted on Management Server Configuration deliver to the local agent Configuration and operation isolated on a per agentless node basis Data is fetched and responses are launched remotely Proxy agents substitute appropriate names for source machines during data submission Agentless monitoring supports monitoring Windows NT4 Limited to 10 servers per management server and 60 servers per management group


MOM Reporting Server: MOM Data Warehouse SQL Reporting Services Database SQL Reporting Services Web Site MOM Reporting Server


MOM Reporting Server: Optimized for historical reporting and analysis Star schema for all operational data Supports multiple configuration groups (MSM) Automatically grooms old data Grooming by categories (events, alerts, perf., etc.) MOM Reporting Server


Consoles: Consoles Administrator/Operator Consoles Web Console Reporting Console


Architecture: Architecture Management Server Reporting Server Agent Agentless MOM Service Server Local Agent Data Access Service SDK Third Party Ticketing/Management System


Install Overview: Install Overview Database Management Server User Interface Agents Reporting AKM Files Reports Management Packs


Agenda: Agenda IT Operation Issues Microsoft Operations Manager 2005 Identifying Concerns Understanding Issues Resolving Problems Scenarios SQL Server 2000 Exchange Server 2003 Active Directory Administration Architecture Deployment and Upgrade Operational Guidance Resources


What are Solution Accelerators: What are Solution Accelerators Provides you with a solution “blueprint” for end-to-end operation of business-critical production systems Apply Microsoft Solutions Framework (MSF) and Microsoft Operations Framework (MOF) IT processes into your organization for incident and problem management Five distinct solutions to help customers optimize their MOM Deployments


Slide71: Service Monitoring Solution Accelerators Notification Workflow Data driven subscription mechanism to generate e-mail based notification to fit various team models by server role and server owner Auto-ticketing Process of identifying and implementing auto ticketing which include alert to ticket properties mapping and sample code snippet on how to achieve auto ticketing with MCF. Alert Tuning Best practice guidance and SRS reports that can be used for optimizing management packs. Service Continuity Minimize MOM downtime in the event of a geographical disaster. Multiple Management Group Roll up Propagate data from multiple MOM 2005 management groups into a central MOM 2005 data warehouse.


Notification Workflow Solution : Event Provider Host Notification Workflow Solution SMTP Mail Event Provider Events Subscribers Subscriber Devices Subscriptions Schedule and override Notifications Generator Distributor SQL Match Rule Executes Stored Procs SQL Server provider XSLT CF XSLT SMTP Email MOM 2005 DB NS Service NS DB Architecture


Resources: Resources Product Information http://www.microsoft.com/mom Technical Resources http://www.microsoft.com/technet/prodtechnol/mom Online Experience https://microsoft.granitepillar.com/mom2005/ Management Packs http://www.microsoft.com/mom/downloads/managementpacks Community http://www.microsoft.com/mom/community Partners http://www.microsoft.com/management/mma Solution Accelerators http://www.microsoft.com/msm/


Slide74: © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.