implementation

ADSL Implementation : ADSL Implementation


ADSL Implementation : ADSL Implementation NOSC Installation of ADSL infrastructure to JANET JCS – Provisioning Support structure JOD - Technical Support structure Review of the Call for Participation process Trial Site feedback form 1 results Case Study – Grantham College


NOSC Installation of ADSL infrastructure to JANET : NOSC Installation of ADSL infrastructure to JANET BT Central STM –1 L2TP connection. CISCO 7206 VXR. ATM Port adapter (supporting 4096 connections) RADIUS server. DNS server hardware and software. IPv4 address block SSH software installed at JCS to access authentication files in RADIUS server NOSC engineer Robert Stone was responsible for building, configuring and testing the ADSL trial service


JCS – Provisioning Support structure  : JCS – Provisioning Support structure Establishment of support processes Setting up a database to manage the tracking of orders and customer service issues. Formalising procedures for provisioning and pre-connection support. Provisioning activities Contacting each trial site to check order and installation details. Inputting all orders and emailing to BT. Confirming or amending the BT engineer's appointment date and time with each trial site. Checking whether the BT engineer arrived as scheduled and re-booking if required. Confirming with trial sites that the ADSL installation by BT was complete. Inputting all order and contact details onto the database until the connection is handed over to JOD for ongoing support.


JCS – Provisioning Support structure (2) : JCS – Provisioning Support structure (2) Pre-connection support Telephone support to trial sites to assist in the implementation process. give usernames and password details. assist with any pre-connection faults/queries. confirm the BT installation is complete. confirm the connection to JANET is complete Work with the JANET Operations Desk and the Project Manager to ensure all trial site contact e-mail addresses were correct and up to date so that JOD could contact the appropriate person to deal with faults. Miscellaneous Assisting in any general ADSL enquiries sent to JCS. Remotely access the RADIUS server to input authentication information


JOD Technical support infrastructure : JOD Technical support infrastructure Gathering technical information from UKERNA on the ADSL Customer Premises Equipment Setting up fault procedures to resolve customer fault calls Allocating a dedicated telephone number for ADSL trial sites to report faults Management of faults at trial sites Liaison between trial sites, BT and JCS to resolve technical issues Provide technical advice on ADSL queries and trial site activities.


Review of the Call For Participation process : Review of the Call For Participation process 63 Responses to the Call Inverness Aberdeen Edinburgh Dundee Perth Glasgow Liverpool Manchester Birmingham Cardiff London Oxford Bristol Brighton Dover Newcastle Middlesborough Swansea Plymouth Southampton Exeter Derby Sheffield Leicester


Review of the Call For Participation process : Review of the Call For Participation process ADSL Availability at trial sites (May 2002) 43 ADSL sites 20 Non ADSL sites Inverness Aberdeen Edinburgh Dundee Perth Glasgow Liverpool Manchester Birmingham Cardiff London Oxford Bristol Brighton Dover Newcastle Middlesborough Swansea Plymouth Southampton Exeter Derby Sheffield Leicester


Review of the Call For Participation process : Review of the Call For Participation process 24 sites selected for the ADSL trial Inverness Aberdeen Edinburgh Dundee Perth Glasgow Liverpool Manchester Birmingham Cardiff London Oxford Bristol Brighton Dover Newcastle Middlesborough Swansea Plymouth Southampton Exeter Derby Sheffield Leicester


Summary of Feedback form 1 : Summary of Feedback form 1 Call Some trial sites received the Call only days before the deadline date. Provisioning Provisioning was more time consuming and complex than envisaged. Provisioning reports from the Telco to JCS showing order progress were not user friendly and usually 2-3 days out of date. Telephone support for provisioning and pre-connection was good. Technical The BT router was limited in functionality and there was little flexibility for, DHCP services, VPN and wireless options. Some sites had issues with NAT.


Summary of Feedback form 1 (2) : Summary of Feedback form 1 (2) Installation BT Engineer’s were less knowledgeable of WAN /computer networking issues. 80% BT install visits were on schedule 4 Reschedules were due to router failure; router configuration; line test fail and engineer not arriving at the site. Majority of installations took 1 – 2 hours Documentation User guides, authentication information and LAN issues could have been handled better with trial sites. Contacts Two contacts are required for each ADSL connection; a technical contact & management contact


Summary of Feedback form 1 (3) : Summary of Feedback form 1 (3) Key points raised The off campus learning centre user guide – do we need it? The User Guide could have included the ADSL fault line number Help and Advice on establishing a VPN or different router (e.g. DNS, IP, VCI/VPI settings) would have been useful. User Guide Use There was a wide range in the use of the user guides Use step-by-step to install Wanted guide per O/S Didn’t use at all Wanted wider range of information (e.g. VPN) Majority of responses noted both guides were above average or excellent User Guides


Slide13 : Any Questions