Slide1: Welcome Getting Ready for Windows Vista and Office System 2007


Slide2: welcome System Source the one source for your IT needs


Slide3: Agenda Windows Vista – Kevin Dean, Microsoft HDI Overview – Brian Spiva, HDI Baltimore Chapter Microsoft Office 2007 – Kevin Dean, Microsoft 10-minute BREAK Concurrent breakout sessions Help Desk session with Kevin Dean, Microsoft Deployment session with Daryl Sirota, System Source Don Stroback, System Source


Slide4: Kevin Dean Technology Specialist | Higher Education | Microsoft Corporation Bringing clarity to your world


A World of More…Challenges and Opportunities: Team Collaboration Proliferation of devices andamp; form factors Always on-line Empowered User Corporate Knowledge Assets A World of More… Challenges and Opportunities Keep Systems Up andamp; Running Compliance Pressure to Reduce Costs Faster Time to Market Protect Against Threats Rapidly increasing hardware capabilities


Windows VistaKey Scenarios: Enabling Mobile Workforce Empowered Professional Optimizing Desktop Infrastructure Security and Compliance Windows Vista Key Scenarios


Optimizing Desktop Infrastructure Philosophy: Optimizing Desktop Infrastructure Philosophy Sources: Gartner, Microsoft, Wipro Deployment costs range from $200 to $1000+/ PC Large deployment projects can take 18 -24 months Annual IT labor costs/PC: $250-800, depending on company’s IT maturity Support calls: on average $20/ call, about 10 calls/ user in large corporations Networking complexity drives costs (up to 10% of IT budgets may be spend on networking infrastructure) Easier Desktop Management Driving Down Support Costs Cost Effective Networking Reducing Deployment Costs


Optimizing Desktop Infrastructure: Optimizing Desktop Infrastructure Customer-driven Group Policy scenarios Unified XML health schema for events Integration with management tools Native IPv6 support Fine-grained network Group Policy Auto-tuning network stack App compatibility toolkit; online community Imaging: hardware andamp; language independence BDD as THE vehicle for deployments Built-in self-healing and diagnostics Dynamic help system New tools for supportability Reducing Deployment Costs Easier Desktop Management Driving Down Support Costs Cost-Effective Networking


Security And Compliance Philosophy: Security And Compliance Philosophy $170-350 avg. operational security spend/ employee Growth in losses due to information theft and unauthorized access Government regulation forces increased focus on compliance Over 600K laptops lost in United States in 2005 Growth in social engineering attacks Sources: CSI/FBI Computer Crime andamp; Security Survey 2005; Safeware Insurance Agency Information Recovery and Protection Fundamentally Secure Platform Threat and Vulnerability Mitigation Identity and Access Control


Slide10: User Account Control Strong User Authentication Granular auditing for security events Security and Compliance Windows BitLocker™ Drive Encryption EFS smartcards; RMS client Snapshot capability; Shadow copy Security development lifecycle Threat modeling and code reviews Government and standard bodies certifications IE Protected Mode; Anti-phishing Windows Defender Windows Service Hardening Fundamentally Secure Platform Identity and Access Control Threat andamp; Vulnerability Mitigation Information Recovery andamp; Protection


Empowered Professional Philosophy: Empowered Professional Philosophy Organizational success today revolves around people People costs are higher than capital costs in most industries 60% managers – the cost of gathering information outweighs its value Up to $18K in lost productivity per user to find or recreate lost info User self-support: 60-150 hrs/ year Sources: Harvard Business Review; IDC; Microsoft Streamlined User Experience High Performing, Reliable PC Easy to find information Productive Online


Slide12: Tabs and Quick Tabs RSS feed support Printing with shrink-to-fit margins Empowered Professional Windows Aero Windows Sidebar Information visualization Fast, integrated desktop search Metadata-based organization XPS document format Problem diagnostics and resolution High responsiveness with SuperFetch™ Extended memory support with USB keys Find and Manage Information Productive Online High Performing, Reliable PC Streamlined User Experience


Enabling Mobile WorkforcePhilosophy: Enabling Mobile Workforce Philosophy Mobile PC shipments in U.S. forecasted to surpass desktops in 2007 In Japan, 56% PC shipments are notebooks The total number of wireless hotspots to reach 250K by 2008 30% of organizations have remote sites Branches consume about 33% of IT budgets Sources: IDC, Gartner, Microsoft Staying in Sync More Secure and Protected on the Go Optimizing for Mobile Hardware Connecting, Collaborating, Sharing


Slide14: Windows Mobility Center Power management; fast on/off Tablet PC touch/ink; SideShow Enabling Mobile and Distributed Workforce Efficient offline and redirected files Integrated Sync Center PC-to-PC sync Network-aware firewall; more secure wireless Network Access Protection Windows BitLocker™ Drive Encryption Network Center andamp; Network Setup Wizard Network diagnostics Windows Collaboration More Secure andamp; Protected on the Go Optimizing for Mobile Hardware Connecting, Collaborating, Sharing Staying in Sync


New Enterprise SolutionWindows Vista Enterprise: New Enterprise Solution Windows Vista Enterprise Includes all the features of Windows Vista Business, plus additional functionality to reduce IT cost and complexity in large enterprise Exclusively available for SA customers Application Compatibility Subsystem for Unix-Based Applications (SUA) Virtual PC Express Worldwide Deployment Language Packs Licensing Data Protection Enhanced Data Protection with Windows® BitLocker™ Drive Encryption


Timeline: Timeline Regular TAP releases until RTM November 2006 Business Availability January 2007 Consumer and OEM Availability


Preliminary Guidance On Windows Vista Capable Hardware: PC Hardware Quality Windows XP Logo Requirements Meet x32 or x64 'Designed for Windows' Requirements System Requirements Modern CPU 512 MB or better of System Memory (RAM)(1) Graphics Stability for Windows Vista Windows Display Driver Model (WDDM) support for PC graphics component (1) Expect additional guidance on sharing system memory with graphics subsystem For more information, please visit the Windows Vista page on Microsoft TechNet (http://www.microsoft.com/technet/windowsvista/evaluate/hardware/default.mspx) Preliminary Guidance On Windows Vista Capable Hardware


Windows Vista Editions: Windows Vista Editions


What Should You Do?: Start Initial Application Compatibility Testing with ACT 4.1 Preview Windows Vista; Available via MSDN and TechNet What Should You Do? Give Us Your Feedback Evaluate Windows Vista Deployment Tools


Slide20: © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.


HDI Baltimore Overview: HDI Baltimore Overview Brian Spiva President, Baltimore Chapter bspiva@hdibaltimore.com


Slide22: HDI Background Founded in 1989 Formerly Help Desk Institute Name changed to reflect changes within IT organizations Help Desk cannot stand on its own – it needs cooperation from the rest of IT HDI '… is the world’s largest membership association for internal and external IT Service and Support professionals.'


Slide23: Industry Trends ITIL and the Service Desk Six Sigma Outsourcing and In-sourcing Knowledge Management


Slide24: HDI Baltimore Chapter Over 100 members Professionals from Government Banking Insurance Human Sciences/Healthcare


Slide25: HDI Membership Networking and learning from peers Access to industry thought leaders Updates on trends and changes in the support industry White papers and focus books Metric guides Discounts on Training


Slide26: HDI Training and Certification Support Center Analyst Support Center Team Lead Support Center Manager


Slide27: HDI Websites www.ThinkHDI.com HDI Global www.HDIBaltimore.com Baltimore member site Program meetings or workshops Help desk tours Special events


Thank you: Thank you