Estella Tt

Education inIndustrial Management: 

Education in Industrial Management Prof. Ilias P. Tatsiopoulos NTU Athens

Agenda: 

Agenda Trends, current & coming IM curriculum Learn + Teach

Current situation in manufacturingat national level: 

Current situation in manufacturing at national level Graduate degree in Production doesn’t pay The country is de-industrialized Production has no future in this country Disappointment We studied engineering in order to become logisticians Low salaries Look these people in Marketing & Finance Murmuring & Grumbling Banking & Telecoms is the place to be

Conclusions: 

Conclusions Production does not persuade for its added value Best people have taken other directions Stack with traditional manufacturing Education in production is outdated Production people live on their past glory Leaders are missing Is there a future?

On the other side...at global level: 

On the other side... at global level Urgent need for Global Operations and Global Sourcing skills Headquarters in developed Cities Manufacturing boom in Asia by G7 investments Best IM Schools in G7 countries Global bottleneck in the number of Manufacturing engineers Service & Retail sectors are industrialized Production + producer Services do not shrink

Trends: 

Trends Traditional industry in Europe wanes Exceptions Food Knowledge-intensive (new economy, medical, nano- and bio-technologies) Aerospace Non-transportable goods (building materials) … If you consider production+producer services the situation is much better Non-industrial economic activity is industrialized Digitized economy Product/service integration (e.g. mobile phone) Globalization Increased speed of change Quality-of-life & environmental concerns

Implications of trends: 

Implications of trends Emphasize “Operations” move away from MechEng? Understanding of non-industrial activity Cultural adaptability Promote versatility career employment Knowledge acquisition, not mere possession Impacts on industrial structure of society Industries shift (or new are created)

Non-industrial activity is industrialized: 

Non-industrial activity is industrialized Not significant productivity increases expected in making and moving things Service Workers Knowledge Workers Technology investment does not increase productivity as expected “Working smarter” is the key. Task analysis is the core of Industrial Engineering What is performance? Operations Management instead of IM?

Food Industry: 

Food Industry

Automotive Industry: 

Automotive Industry

Retailing (cosmetics): 

Retailing (cosmetics)

Retailing (Super Market): 

Retailing (Super Market)

Banking: 

Banking

Car commerce: 

Car commerce

Hotel Management: 

Hotel Management

Hospital Management: 

Hospital Management

Operations in other Industries outside Manufacturing: 

Operations in other Industries outside Manufacturing Need for Operations Director in Retailing, Banking, Health care, Tourism, etc. Are we ready to enter these sectors or our engineering pride does not allow us? Did we adapt our curriculum? Is an engineer ready to take the role of managing housemaids in a Hotel?

IM tools in service sectors: 

IM tools in service sectors Facilities planning & layout Quality management Logistics Maintenance Ergonomics Scheduling Competition from other disciplines!

IM Integration: 

IM Integration Integration of IM with other disciplines Integration of Product+Service (Extended Product, e.g. mobile phone) Producer Services Mobilisation of resources (banking, finance, engineering, recruiting and training) Production management (consulting, information processing, accounting, legal services) Production execution (quality control, maintenance, logistics) Promotion & distribution (transportation, commercial intermediation, marketing, advertising)

Business Week Vision of the 21st century corporation: 

Business Week Vision of the 21st century corporation

Business Week CV for the 21st century: 

Business Week CV for the 21st century Experience Multinational Corp. Foreign Operation SA Startup Inc. Major Competitor Inc. Education Apart from major course, took courses in psychology, foreign language and philosophy Graduate Studies to develop thinking and analytical skills Extracurricular Debating (market ideas and think on your feet) Sports (doscipline and team work) Volunteer work (help others) Travel (different cultures)

IM Curriculum: 

IM Curriculum

Subject-matter classification: 

Subject-matter classification Engineering Industrial Engineering & Management Mechanical Engineering Applied Science Thermodynamics Mechanics Automatic Control Operational Research Ergonomics Basic Science Mathematics Physics Psychology Economics

Curriculum structure in IMS (1): 

Curriculum structure in IMS (1) Source: Danielmeyer, 1999

COM-IND project: 

COM-IND project Post-graduate cource, whose curriculum is focused on the extended enterprise paradigm Multi-disciplinary skills IT and multi-media applications offer the potential to be an essential enabler The objective is the development of a manufacturing engineer who is capable of untertaking the role of architect for the extended enterprise Machine Tool Engineer Industrial Engineer Manufacturing Systems Engineer BPR Engineer Extended Enterprise Architect Source: J. Browne

IMS proposed academic programme: 

IMS proposed academic programme Mechanical Engineer Electronics Engineer ….. Enterprise Architect (Digital Business) Product Architect (Extended Product) Manufacturing Strategy Industrial Knowledge Batchelor Degree Master’s Cource (2 years) Manufacturing Engineer Application

IMS Manufacturing Strategy Curriculum (3): 

IMS Manufacturing Strategy Curriculum (3)

Harvard proposal for POMcurriculum (as a consequence of “New Economy”): 

Harvard proposal for POM curriculum (as a consequence of “New Economy”) 50% traditional topics with increased emphasis on service operations Process analysis & improvement Capacity measurement & management Work planning/inventor control 25% project management New product development with heavy emphasis on software & other intellectual property (e.g. pharmaceutical) Design of easy to improve products 25% cross-company operations Supply chains Subcontracting relationships Network collaborations Source: R.H. Hayes, 2002

Learn+Teach: 

Learn+Teach What to learn? How to learn? Who shall teach? Complementarity of L+T

What to learn?: 

What to learn? Knowledge Skills Attitudes

IM Knowledge: 

IM Knowledge Traditional Engineering discipline Basic Science Applied Science Engineering

Skills: 

Skills General Use computer Free-hand Sketching Languages Oral presentation Written presentation … Specific Flow charting Process analysis & description Systems methodology

US Society of Manufacturing Engineers (SME) Skills Matrix: 

US Society of Manufacturing Engineers (SME) Skills Matrix Technological skills Humanistic skills Business skilss Achievement levels for each skill: Awareness Knowledge Understanding Applications Synthesis Evaluating Judging

Attitudes: 

Attitudes Punctuality Fairness Responsibility ...

How to learn?: 

How to learn? Automated Book-substitution merely? Programmed learning only? Lecture+exam Case discussion Project work Narrowly supervised Independent With peers

Who shall teach?: 

Who shall teach? Computers Professors Practitioners invariably more welcome may get lost in specifics may lose broader view Peers 1/2 of what you learn in University setting

A POM course paradigm for teaching & problem based learning: 

A POM course paradigm for teaching & problem based learning POM instructor & course Field study consultancies CD/DVD Databases Business Games Plant tours Guest speakers POM Textbook Videos & CD/DVD Transparencies DSS Software & Excels Modeling & simulation software Presentation Graphics Outside readings Internet & the Web Group exercises Solutions Manual Annotated Instructor’s Edition Student study guide Case studies Test bank

What study structure for IM?: 

What study structure for IM? 5 years Industrial Engineering + Management (O.R. and informatics focus) 3 years MechEng + 2 years IE (technical focus) 3 years engineering (any degree) + 2 years MBA (business focus)