Whaleback_CrystalBlue-Presentation - Boston Voice Networks

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Whaleback Systems Driving Business Effectiveness with VoIP Services Bostonvoicenet.com | (866) 932-6941 September 2010

Value Proposition : 

Value Proposition Whaleback has innovated and simplified telephony for business by eliminating the cost and management of a dedicated PBX system. With Whaleback managed Voice-over-IP services, businesses can unify their communications and get highly effective business telephony functionality with lower monthly costs – without the headaches.

The Value of Managed Services : 

The Value of Managed Services

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The Whaleback Difference Your Business Quick response time for day-to-day feature and operational questions Free to focus on your business, not technology Stay connected with customers and employees Peace of mind Whaleback Managed Services Access to highly trained support professionals Centralized proactive monitoring and management Remote problem identification and resolution Business continuity planning and coordination

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The Ice Storm of 2008 vs. Whaleback Managed Services One of the Northeast's worst ice storms left 1.25 million homes and businesses without power It took several weeks to completely restore electricity from Maine to Pennsylvania Number of Whaleback customers without phone service = 0 All of them thanked Whaleback Managed Services

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Managed Services and Unified Communications Unify Communications forAny Business Need Allow employees to communicate the way they prefer – social media, IM, texting, landlines or mobile phones Single inbox saves time when retrieving and replying to messages – email, voice messages or faxes Web and teleconferencing improve collaboration and decision making Add what you need when you need it, have it managed for you

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Unified Communications for Business Efficiency Improve the way your business flows by improving the way information flows Voice Mail to Email Convert voice mail to digital and deliver via email Fax to Email Convert Fax to PDF and deliver via email Share Your Messages Distribute time-critical messages or important documents to speed delivery or approval Store Your Messages Keep electronic copies of important messages to sort, file, back-up, retrieve at a later date

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Increase Mobility and Flexibility Unified Communications: Take your phone service with you Wired, wireless and soft phones Remote branch office locations Home office and temporary job sites Traveling workers and telecommuters Executives on-the-go

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High-end primary/vacation real estate agency Before Whaleback… Expensive Centrex service offered limited scalability and features After Whaleback… One phone can support multiple agents with “hotel” phone feature Productivity tools enabled growth from 8 to 20 agents “Our monthly phone charges were cut in half…” “As we add agents the cost curve is proportional and predictable. “ Outbound Toll Calls “Whaleback provides a low-cost telephone service with predictable monthly charges that allows us to reduce operational costs.” Remote Agents Key Features Auto attendant Unified messaging Call forwarding Unified messaging Shared phones for multiple agents Unified Communication Case Study

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“We liked the idea that Whaleback could test and monitor voice quality end-to-end and has a dedicated connection for voice traffic.” Provides business services that manage human resource responsibilities Before Whaleback… Limited functionality with centralized PBX system After Whaleback … Road warrior mobility for HR consultants Increased productivity via unified messaging More efficient client documentation Access from client sites while home and traveling Auto attendant & call forwarding to cell phones Email Voice Mail Faxes Unified Communication Softphone IP 650 IP 650 Softphone Softphone Road Warrior Unified Communication Case Study

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www.BostonVoiceNet.com 866-932-6941 QUINCY, MA Thank You!