Presentation Transcript
Slide1: Gold-Vision Overview
17 April 2008 e-know.net Customer Open Day
Slide2: Agenda Introductions and Business Overview
CRM issues and a Gold-Vision™ Background
Gold-Vision™ Introduction and Demonstration
Q&A
Slide3:
About Us Gold-Vision Author
Best practice and people at reasonable prices to the market.
Born out of strong “big 5” and Microsoft “Outstanding Partner for Europe” track –record.
Global enterprise client base
Slide4: Improving:
Improve teamwork and communications
More effective selling
Improving Networking
Understanding client risks and activities
Contact records and audit trail
Process & cost efficiency
Focusing marketing spend Your primary objectives for CRM?
Slide5: Typical issues - Unified Information Order
Processing Management Marketing Customer
Service Finance Outside
Sales Sales
Support Customer (Yankee Group)
Slide6: Typical issues - Unified Information Order
Processing Management Marketing Customer
Service Finance Outside
Sales Sales
Support (Yankee Group) Customer
Slide7: Unified Information Phone Calls / SMS Meeting Notes Internet
Enquiries E-mails Documents Profiles Faxes Contacts
Slide8: Gold-Vision and beyond.. Garden State Growers
Critical sales period
Inexperienced sales team
Data analysis
Sophisticated automated activities
Rapid implementation Oxford Aviation
Full automated internet process
Large contact database with 300 contact fields
Rapid implementation
Slide9: Priorities Why? Work with and within Outlook Acceptance
Simple:
Pricing Understanding
Installation Independence
Implementation Quick benefit, Cost
Training Quick benefit, Cost
“One – click” Ease of use
Scaleable Investment protection
Web – enabled Universal access Key Design Priorities
Slide10: Gold-Vision Hierarchy
Slide11: Gold-Vision™ - Rapide Implementation Rapide is suitable for those situations where you wish to realise benefits quickly. Data is likely to be already “clean” and simple. Although our planning and workshop may identify a sophisticated implementation roadmap, the initial implementation is based around standard processes and reporting.