How to Avoid Mistakes in Offshore Outsourcing

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Slide1:

How to Avoid Mistakes in Offshore Outsourcing Jennifer Kumar March 4, 2016

Companies Interviewed:

Companies Interviewed

Top 3 Mistakes & Remedies:

Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Working in a Vacuum:

Working in a Vacuum Indian solutions do not apply to American problems Lack of business, economic, or cultural context of solutions Team in India does not understand pressures from client/end users

Indian Solutions:

Indian Solutions

Cultural Context:

Cultural Context Calendar Template: Dosctoc.com

Cultural Context:

Cultural Context Calendar Template: Dosctoc.com

Cultural Context:

Cultural Context From LinkedIn

Working in a Vacuum:

Working in a Vacuum Indian solutions do not apply to American problems Lack of business, economic, or cultural context of solutions Team in India does not understand pressures from client/end users

Slide10:

Working in a Vacuum - Solutions

Slide11:

Working in a Vacuum - Solutions Don’t Assume

Slide12:

Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert

Slide13:

Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert

Slide14:

Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture

Slide15:

Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite

Slide16:

Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite Open an Office in the US

Top 3 Mistakes & Remedies:

Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Different Approaches to Time & Planning:

Different Approaches to Time & Planning Order & predictability Set expectations at the beginning of service agreement – get buy in and stick to it. Avoid long periods of silence, or only talking during milestone or delivery times

Top 3 Mistakes & Remedies:

Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance

Client-Service Provider Balance:

Client-Service Provider Balance

Slide21:

Brining a new balance to the Client-Service Provider Relationship

Slide22:

Brining a new balance to the Client-Service Provider Relationship Get more Information up front

Slide23:

Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings

Slide24:

Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement

Slide25:

Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check)

Slide26:

Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check) Prepare Questions Wisely

Thank you!:

Thank you!

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