Slide1: How to Avoid Mistakes in Offshore Outsourcing Jennifer Kumar March 4, 2016
Companies Interviewed: Companies Interviewed
Top 3 Mistakes & Remedies: Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance
Working in a Vacuum: Working in a Vacuum Indian solutions do not apply to American problems Lack of business, economic, or cultural context of solutions Team in India does not understand pressures from client/end users
Indian Solutions: Indian Solutions
Cultural Context: Cultural Context Calendar Template: Dosctoc.com
Cultural Context: Cultural Context Calendar Template: Dosctoc.com
Cultural Context: Cultural Context From LinkedIn
Working in a Vacuum: Working in a Vacuum Indian solutions do not apply to American problems Lack of business, economic, or cultural context of solutions Team in India does not understand pressures from client/end users
Slide10: Working in a Vacuum - Solutions
Slide11: Working in a Vacuum - Solutions Don’t Assume
Slide12: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert
Slide13: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert
Slide14: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture
Slide15: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite
Slide16: Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite Open an Office in the US
Top 3 Mistakes & Remedies: Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance
Different Approaches to Time & Planning: Different Approaches to Time & Planning Order & predictability Set expectations at the beginning of service agreement – get buy in and stick to it. Avoid long periods of silence, or only talking during milestone or delivery times
Top 3 Mistakes & Remedies: Top 3 Mistakes & Remedies Working in a Vacuum Different Approaches to Time & Planning Not Understanding Client-Service Provider Balance
Client-Service Provider Balance: Client-Service Provider Balance
Slide21: Brining a new balance to the Client-Service Provider Relationship
Slide22: Brining a new balance to the Client-Service Provider Relationship Get more Information up front
Slide23: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings
Slide24: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement
Slide25: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check)
Slide26: Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes (Quality Check) Prepare Questions Wisely
Thank you!: Thank you!