Influencing Others Through Effective Communication

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Australian Computer Society, Inc. Event Name: Young IT SIG - "Influecing Others Through Effective Communication" Event Date: 5 May 2011

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Slide63: 

INFLUENCING OTHERS THROUGH EFFECTIVE COMMUNICATION

Slide77: 

ABOUT REBECCA WELLS Career Strategist and Executive Coach NLP Master Practitioner (Neuro-Linguistic Programming) Leadership training Communication skills: meetings; presenting Career advancement Career management Office: Lumley House, 309 Kent Street, CBD Web: www.ClearHorizonCoaching.com

Slide63: 

Agenda Where communication often breaks down Secret tools of Master Communicators Influencing others in meetings How I can help you

Slide77: 

Can I have your mouse?

Agenda: 

Agenda Where communication often breaks down Secret tools of Master Communicators Influencing others in meetings

Slide78: 

2,000,000 BPS 5 senses Visual Auditory Kinaesthetic

Slide43: 

2,000,000 BPS 5 senses Auditory Kinaesthetic VISUAL

Slide79: 

2,000,000 BPS 5 senses Auditory Kinaesthetic Only 134 BPS Based on your preference, values, beliefs, memories, attitudes… FILTER VISUAL

Slide48: 

Know that you filter out information to suit your view of the world Saying something doesn’t necessarily mean you have been heard, let alone understood #1 #2

Slide80: 

Agenda Where communication often breaks down Secret tools of Master Communicators Influencing others in meetings

Slide52: 

1. They adapt to bring comfort to others

Agenda: 

2. They use the symbols and language of others Visual Appear Focus In view of Paint a picture Perspective Auditory Describe Hear what you say Let’s discuss Listen Resonates Kinaesthetic Inner Auditory Connect with Feel Get in touch Get a handle Turn around Analyse Consider Process Think Understand

1. They adapt to bring comfort to others: 

3. They adopt the ‘3 Second’ Rule

2. They use the symbols & language of others: 

GLOBAL specific 4. They know the difference between global and specific communication

3. They adopt the ‘3 Second’ Rule: 

Adapt, adapt, adapt Make solid eye contact to build trust Talk big picture before drilling down into the detail #1 #2 #3

4. They know the difference between global and specific communication: 

Agenda Where communication often breaks down Secret tools of Master Communicators Influencing others in meetings

Slide81: 

1. Know your audience Who are they? Why are they here? What do they want?

Agenda: 

1. Know your audience Who are they? Why are they here? What do they want? What are their concerns and needs? What are their expectations?

1. Know your audience: 

1. Know your audience Who are they? Why are they here? What do they want? What are their concerns and needs? What are their questions most likely to be? What are their potential (hidden) agendas? What are their expectations?

1. Know your audience: 

2. Have personal objectives What OUTCOME(S) do I want? What ROLE will I play? How can I make an IMPACT?

1. Know your audience: 

3. Listen…. truly listen

2. Have personal objectives: 

4. Act with authority Pronunciation Am I clear / mumbling? Tone Friendly / Authoritative… Eye contact Solid Posture Assertive 5. Understanding Has my point been understood?

3. Listen…. truly listen: 

Know your audience Have personal objectives Listen … always Act with authority #1 #2 #3 #4

4. Act with authority: 

3 questions to ask YOURSELF: How much easier would work/life be if I found a solution quickly? What is this issue costing me daily or monthly? What am I missing out on by procrastinating and doing nothing about it?

Slide82: 

CONTACT US BOOK an INTRODUCTORY CAREER COACHING SESSION : $97 Rebecca Wells Career Strategist and Coach T: (02) 9130 1498 E: rebecca@clearhorizoncoaching.com W: ClearHorizonCoaching.com Introductory Session 360 degree questionnaire 60 minute coaching session Recommended actions