Grouputer_ACS-TSA_20100827

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beyond web conferencing improving collaborative decision making in high speed organisations ACS-TSA 27 August 2010 David Hudson ®

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imagine applications about innovation GDSS history and trends what’s the problem beyond web conferencing why Grouputer is different outcomes technical q and a outline

thank you: 

source: Grouputer white paper 'The Eight Essential Ingredients of Small Group e-Collaboration Technology' word cloud credit: www.wordle.com word cloud

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200 people needed to collaborate on a complex integration project they came from different cities and countries groups of 10~20 met all day, every day … for 3 months they spent a total of 400 hours in brainstorming, problem solving and action planning meetings … what would it cost? imagine …

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CO2 graph credit: Author: Sémhur. Source: author’s own work, from Image:Mauna Loa Carbon Dioxide.png, uploaded in Commons by Nils Simon under licence GFDL and CC-NC-SA ; itself created by Robert A. Rohde from NOAA published data and is incorporated into the Global Warming Art project

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no one had to leave their home city or their families their company saved $150,000 in travel and accommodation their company also saved 150 person-days effort they avoided tonnes of C02 emissions their objectives were achieved on time they even had more meetings than originally planned … and the CIO was delighted fantasy or reality? also imagine …

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company: project: process improvement and integration involving Australian and New Zealand wine subsidiaries: Orlando (Jacobs Creek), Wyndham Estate, Montana collaboration technology: Grouputer SaaS 'Grouputer is not just a web conferencing system with a few extras. It is a fully featured e-meeting and e-collaboration system.' - Pierre-Yves Calloc’h, CIO, PRP … reality.

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enterprise application Chevron 'Chevron is a collaborative enterprise whose many parts work in concert to deliver vital energy. Acting with a common vision all around the world, our various businesses fulfil our commitment to provide the energy that drives human progress.' source: www.chevron.com 2nd largest integrated energy company in US among largest corporations in the world about 60,000 employees and 4,000 service station employees Grouputer client since 2005 to present, hosted service (SaaS) main application: Innovation Zone, Chevron IT Company, San Ramon CA 26 trained facilitators in various countries employees access Grouputer on Chevron’s Global Information Link (GIL)

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Chevron innovation zone photo credit: David Hudson

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defence application JDSC - Joint Decision Support Centre sponsored by DSTO and CDE latest inclusion in Defence’s array of battle labs 'A collaborative environment for exploring complex problems with a view to achieving clearer decision-making that is creative, expansive and inclusive.' applications include structured methodologies to analyse force capability 'Defence experimentation has been successfully used by DSTO to: - ‘Operationalise’ the concept of Network Centric Warfare - Explore requirements for Australia’s future amphibious capability and future air combat - Reduce the risk posed by improvised explosive devices - Explore the complexities of whole-of-government approaches to war fighting.' source: DSTO Fact Sheet: 'Defence Experimentation', December 2007 http://www.dsto.defence.gov.au/attachments/Experimentation%20FactSheet.pdf DSTO: Defence Science and Technology Organisation CDE: Capability Development Executive

enterprise application: 

strategic workshop application 6 breakout rooms equipped with Grouputer photo credit: David Hudson

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about Grouputer help work groups collaborate more effectively, faster, easier and at lower cost develop and market groupware for meeting and learning pioneer in decision making systems since 1990s advanced collaboration software for interactive, online, structured problem solving customer sites include corporate, government, consultants, universities in Australia and overseas patented technology

defence application: 

Grouputer invented and marketed the first portable electronic meeting system in the mid-1990s City of Ryde consulting contract to help Ryde develop a 2020 vision 30 volunteer community task forces met from 1989 to 1991 flip charts, post-it notes, hand written minutes could not cope with the information overload … and Grouputer was born! innovation photo credit: Grouputer

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Australian Technology Park Premier Bob Carr opens National Innovation Centre 1996 Alexandria School students use Grouputer with Edward De Bono’s Six Thinking Hats photo credit: David Hudson

about Grouputer: 

1971 Supporting information systems for semi-structured and unstructured decisions were termed 'Decision Support Systems' by Gorry and Scott-Morton’s Sloan Management Review article 1981 1st international conference on DSS held in Atlanta, Georgia 2010 'A GDSS is an interactive, computer-based system that facilitates solution of problems and making choices by decision-makers working as a group.' – Dan J. Power, Editor, DSS News source: Power, D.J. A Brief History of Decision Support Systems. DSSResources.COM, World Wide Web, http://DSSResources.COM/history/dsshistory.html, version 4.0, March 10, 2007 GDSS brief history

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Model-driven: quantitative for simulation, optimisation Data-driven: data warehousing, BI (business intelligence), data mining Document-driven: retrieval, analysis and management of unstructured docs Knowledge-driven: expert, AI (artificial intelligence) Communications-driven: decision relevant collaboration and communication ‘groupware’ coined in 1962 by mouse inventor Engelbart GDSS early 1980s – basic and advanced Lotus Notes 1989 audio / video / data conferencing Web-based DSS from 1995 enabled by HTML 2.0 web conferencing, wikis, IM, Web 2.0, social networking … source: Power, D.J. A Brief History of Decision Support Systems. DSSResources.COM, World Wide Web, http://DSSResources.COM/history/dsshistory.html, version 4.0, March 10, 2007 DSS application development

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'Every large company, even a retailer or a mining company, has large numbers of thinking-intensive employees who need to collaborate with one another. That’s where the value is today. The winners will be those that enable their thinking-intensive employees to create more profits by putting their collective mind power to better use.' Lowell Bryan, McKinsey Quarterly on Strategy, 2008 No.,1 p.4 trends :: McKinsey on collaboration

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'Web Conferencing Amplifies Dysfunctional Meeting Practices Without effective meeting discipline, Web conferencing can waste more people’s time across a broader geographic range than before. Group decision support tools can cure much of the dysfunction. … We believe most organizations will benefit from combining GDSS training and GDSS and Web-conferencing technologies to enhance meeting performance and to reduce the number of dysfunctional meetings, regardless of the type of meeting.' Gartner Resarch No. G00138101, 13 March 2006 trends :: Gartner on Web conferencing

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what’s the problem? inefficient traditional collaboration tools: e-mail teleconferences are often used to catch up on e-mails serial e-mails delay timely management decisions critical e-mails can be hard to find or lost in the haystack Percent of work day spent managing e-mail for the average corporate e-mail user Source: Radicati Group

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inefficient traditional collaboration tools: web 'one to many' web conferencing does not support interactions required for effective problem solving and planning by workgroups today videoconferencing can become ‘talkfests’ - few actions agreed and documented webinars and face to face meetings can suffer from a lack of interaction what’s the problem? chat, wikis and Web 2.0 mashups are useful for simple tasks but lack structure for complex problem solving by work groups e.g. - project management - strategic planning - risk management etc

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inefficient traditional collaboration tools: physical whiteboards, flip charts and sticky notes lack structure and need to be transcribed unproductive and costly travel air travel carbon emissions what’s the problem? photo credit: Capt. Don Hudson

what’s the problem?: 

beyond web conferencing

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why Grouputer is different one-of-a-kind set of integrated groupware tools to get everyone on the same page, ready to make decisions group decision support system web conferencing including application and desk sharing surveys and voting: integrated and standalone meeting methodologies: Process Builder and SigmaSense real time reports run sessions at same / any place, same / any time synchronous (facilitated) and asynchronous (self-guided)

what’s the problem?: 

user interface facilitator’s screen

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capture meeting and business process methodologies in templates risk management, strategic planning, requirements capture, MandA, business improvement, compliance, evaluations, policies … surveys: employees, 360°, focus groups, voice of the customer … improve learning and training create 'action learning' interactive courseware collaborative and self-guided learning advantages quality: consistent application of best practice methodologies speed: accelerated learning repeatability: create once and re-use process template often reduced costs: time and effort Grouputer process builder

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outcomes improved work group performance, reduced costs real time decision making in real time or when time permits shared collaborative workspace in one application faster and higher quality decisions in parallel not serial innovation, knowledge creation, knowledge capture and retention action learning concepts accelerate training templates for agendas, content, meeting processes accelerated meetings: >50% time saving vs conventional action plans agreed, instant reports ready to implement

beyond web conferencing: 

'Australians could save up to $1.9 billion a year in travel costs, petrol and time if 10% of the workforce spent 1/2 their work hours at home on NBN *' reduce fuel consumption by 120 million litres annually reduce carbon emissions by 320,000 tonnes, and reduce traffic at peak periods by up to 5% cutting congestion costs by $470 million a year only 6% of Australian workers currently telework ** * Access Economics report to Australian Government published in AustralianIT, 29 July 2010 ** Australian Bureau of Statistics teleworking savings :: NBN

why Grouputer is different: 

technical deployment options 1. SaaS hosted service Grouputer server at ac3 data centre: www.ac3.com.au and 2. perpetual license server behind corporate firewall server assigned network IP address managed by client

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technical application Microsoft ® Windows® client-server application Grouputer thin client browser add-on on first connection to server client supports rich media and advanced features server application easy to install for perpetual license users wizard session setup and secure facilitator domain administration 'one-click-to-join' e-mail or Outlook calendar invitations to users users connect to session url with IE or Firefox with IE Tab

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technical security application ASP model hierarchical administration (super / entity admin / user) secure login client code signed with Authenticode digital certificate connection http port 80, https port 443 (TLS) SaaS ac3 data centre certified to ISO/IEC 27001 ISMS

outcomes: 

questions?

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thank you David Hudson co-CEO david.hudson@grouputer.com Grouputer Pty Limited 119 Willoughby Road Crows Nest NSW 2065, Australia 02 9965 3778 www.grouputer.com Registered trademarks are property of their respective owners ®