ACS Young It 6th May 2010

pragmatic change management and small 'p' politics: 

pragmatic change management and small 'p' politics Influencing, Persuading and Motivating

The Basics: 

The Basics

pragmatic change management and small 'p' politics: 

Motivating, Mentoring, Persuading

The Basics: 

Pragmatic Change Executive Strategy and Support Communication Training Skilling Change Capability Resources Processes Planning Change Capacity Risk Business Sustainability

Motivating, Mentoring, Persuading: 

Outcomes and Behaviours

Pragmatic Change: 

Outcomes and Behaviours Management What do we do to install the behaviours we want people to show to achieve the required outcomes? Values Attributes and Skills Motivations Rewards Environment Personalities Individual, Team, Organisation

Outcomes & Behaviours: 

Role Outcomes Behaviors Name of role (person, team, group or organisation) Assessment Criteria State required outcomes List desirable outcomes Identifying Outcomes and Behaviours Issues Impacting State what is stopping the behaviors from being exhibited How issues to be addressed Quantify criteria for assessing outcomes List qualities required to achieve outcomes Define types of behaviors to be instilled State the actions required to meet outcomes Examples

Outcomes & Behaviours Management: 

Handling Criticism

Slide47: 

Feedback and Ownership

Handling Criticism: 

Keep Control of Conversations

Feedback & Ownership: 

Summary

Keep Control of Conversations: 

Questions Business Trends - www.imscorp.com.au/mobile/business_trends.html Business Change - www.imscorp.com.au/process/pragmatic_change.html