Presentation Description

Delivered (iOS and Android) native mobile and web application to simplify and optimize the process of connecting patient, counsellor and supervisor for better healthcare experience.


Presentation Transcript

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60 Improvement in Medical Counseling Process Cygnet Infotech +1-609-245-0971 inquirycygnetinfotech.com www.cygnetinfotech.com with Mobile and Web Apps

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The client has already delivered 500+ apps in 12 years and is working as a consultant and advisor for various industries. They partnered with Cygnet to design and develop mobile and web applications to facilitate patients and counselors and improve their counseling experiences. During the initial stage the team understood the business model and gathered requirements. Cygnet employed a team of experts to conceptualize develop test and implement mobile and web apps. Our experts identified Laravel as the best framework for web applications considering its performance features and scalability. For native iPhone and Android apps the team used MVC framework that can be tailored based on the business model. Our experts started designing and developing the mobile and web applications from scratch with a clear focus on UI and UX. The team also developed a matching algorithm that automatically assigns counselor to the patients. They have also integrated Audio/Video conference using Twilio to connect patient counselor and supervisor. Proposed Solution The client is a leader in strategy design and development of smart and transformative mobile and web application experiences for large mid-size and start-up businesses across Canada. Their ongoing relentless mission is to continue to improve human experiences while driving business outcomes for their end clients through technology innovation for various industries. Client Profile Business Requirement The client was looking for a technology partner to develop a mobile and web application for one of their end clients a renowned healthcare provider for mental health. They wanted a comprehensive solution using which mental health patients could seek on-demand counseling from the counselors doing practical counseling as a part of their thesis while pursuing Ph.D. from dierent universities. They wanted a technology partner who could: Develop iOS and Android apps with engaging user interface for patients and counselors Build responsive websites with an administrative backend to manage content Include in-built audio and video conference feature for coordination between patient counselor and supervisor Develop a matching algorithm to automatically assign counselor to the patient Develop a functionality to restrict patients from knowing that the supervisors are anonymously attending the call USING 100 AGILE METHODOLOGY OUR TEAM DEVELOPED A SCALABLE ARCHITECTURE AND SIMPLIFIED WORKFLOWS TO DELIVER MOBILE AND WEB APPS.

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Scalable Architecture Key Features of the Mobile and Web Application iOS Activity VIEW Fragment View Presenter PRESENTER Presenter Interactor REST API WebAPIController Common Utilities/Common Functions File Multilingual Files Models UILayer VIEW CONTROLLER Constant Files Colors Fonts Third Party Libraries MODEL TWILIO WEB CHAT AUDIO/VIDEO CALL CUSTOMER AGENT IP Chat sdk APPLICATION IP Chat Taskrouter Requests live chat on website 1 Establish WebSocket connection Create task and chat channel via REST API 3 Establish WebSocket connect and join channel 5 2 Push task to matching agent 4 CUSTOMER AGENT Video sdk Video Taskrouter Requests video call on website 1 Request camera access and join video room Create task and video room via REST API 3 Request camera access and join video room 5 2 Push task to matching agent 4 APPLICATION ANDROID Mobile Device Notification Server APNS / FCM Server Server Automatic calculation and addition of hours to counselors’ internship to complete thesis for Ph.D. Matching algorithm to automatically assign counselor to the patient Integrated Audio/ Video conference using Twilio Note-making for the supervisors Anonymity feature for supervisors to be anonymously present on calls Audio/Video conference using Twilio Integrated Audio/ Video conference using Twilio Compatible with leading and latest browsers and operating systems Website hosted on MedStack for Hippa Compliance

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Technology Stack DATABASE PROJECT MANAGEMENT METHODOLOGY MySQL Agile Scrum TOOLS TECHNOLOGY LANGUAGE PHP Laravel jQuery iOS Android Git SVN DEVELOPMENT FRAMEWORK Laravel 5.6 Android 4.4 iOS 12.0 DEVELOPMENT ENVIRONMENT Ubuntu 16.04 Android Studio XCode Business Benefits Applications reduced the appointment taking time Highly ecient workflow increased the counseling performance End-to-end digital counseling eciency improved the healthcare experience Most of the patients shifted from manual to digital through mobile and web app for counseling Cygnet’s Business Engagement with the Client so Far 2+ years of successful business engagement 2 Technology teams working with the client’s teams Developed 2 Websites and 12 Mobile Applications

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Cygnet Infotech is one of the most trusted names in the IT space delivering technology solutions to global clients across 35 countries. Born out of a vision to create software development company where quality innovation and personalized services trump low cost makeshift solution Cygnet partners with its clients to help them transform in to high performance businesses. Cygnet has deep industry and business process expertise global resources and a proven track record in delivering innovative technology solutions. Cygnet can mobilize the right people skills and technologies that improves business performance. About Cygnet Contact Us Founded in 2000 currently with oces across 6 continents 1000+ Employees Delivered 2000+ Projects 19 Years of Experience Serving 750+ clients in 35 countries 95 Client Retention Copyright © 2019 Cygnet Infotech | www.cygnet-infotech.com USA Cygnet Infotech LLC. 125 Village Boulevard Suite 315 Princeton NJ 08540 +1-609-245-0971 +1-609-533-8393 INDIA Cygnet Infotech Pvt. Ltd. 16-Swastik Society Nr. AMCO Bank Stadium Circle Navrangpura Ahmedabad 380009 +91-79-67124000 inquirycygnetinfotech.com UK Cygnet Infotech Ltd. Devonshire House 60 Goswell Road London United Kingdom EC1M 7AD +44-20-8099-1653 DUBAI Cygnet Fintech Software Unit 807 Ubora Tower 2 Business Bay Dubai UAE PO Box No.: 418360 +971 52 830 5127 Copyright © 2019 Cygnet Infotech | www.cygnet-infotech.com

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