Reasons why customer service is critical for any business

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Social media has changed the way brands interact with customers. Customers now communicate with brands on social media and prefer it over traditional channels like phone and emails. The reality is that customer service expectations are rising year over year and consumers are looking to brands to create a seamless experience offline as well as online. Social media has revolutionized the entire customer service process. Below are trends to identify the reasons why customer service is critical for any business. Read More: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

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Reasons why customer service is critical for any business:

Reasons why customer service is critical for any business Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

Slide2:

Social media has changed the way brands interact with customers. Customers now communicate with brands on social media and prefer it over traditional channels like phone and emails. The reality is that customer service expectations are rising year over year and consumers are looking to brands to create a seamless experience offline as well as online. Social media has revolutionized the entire customer service process. Below are trends to identify the reasons why customer service is critical for any business. Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

Most exciting business opportunity:

Most exciting business opportunity E-consultancy conducted survey for Digital Marketing Trends, they asked companies to state the single most exciting opportunity for 2018. It comes as no surprise because these days businesses can be won or lost with the help of customer service. Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

Key Differentiator:

Key Differentiator Nowadays, consumers buying decisions don’t depend on price and product alone. They refer to online reviews & services to know about the experience of existing customers and make the buying decision accordingly. Customers vent out their frustration on social media platforms, if they are not happy with the services. So, it becomes imperative for brands to turn their negative experience into positive, as social media customer service is rapidly becoming the new, critical channel to drive satisfaction and loyalty. It is the next competitive battleground. Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

Helps generate more business:

Helps generate more business Research shows that customers don’t mind paying extra for product or service if they can get better customer experience. So, brands must improve their customer service along with their products and other services to attract new customers. Brands focusing on customer experience will be able to generate more business than others. Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

Influences buying decision:

Influences buying decision With the increase in digital channels to consume information, consumers are turning online to gather information at every point of their purchasing journey. Customers reviews & experiences are few of the trusted sources for consumers to make buying decisions. If existing customers write bad reviews on social media, it influences the buying decision of future customers. Whether you own an already established business or a startup, all these factors suggest that customer service should be the major focus of your business and budget. Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/

Thank you:

Thank you Read more at: http://blog.locobuzz.com/reasons-why-customer-service-is-critical-for-any-business/ Thank You

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