Category: Entertainment

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This presentation is made by the students of Seventh Day Adventist School, Surat. It is for the basic learners.


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Presented By:-:

Presented By:- Aman Agarwal Shanu Khaitan Subham Sarda Shivani Agarwal

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Business process outsourcing (BPO) is the contracting of a specific business task, such as human resources and customer service, to a third-party service provider. This allows companies to focus on their core business processes. BPO is implemented as a cost-saving measure for tasks that a company requires .

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It is often divided into two categories: - Back Office Outsourcing which includes internal business functions such as billing or purchasing. - Front Office Outsourcing which includes customer-related services such as marketing or tech support.

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- Offshore Outsourcing is BPO that is contracted outside a company's own country. - Nearshore Outsourcing is BPO that is contracted to a company's neighboring country. - Onshore Outsourcing is BPO that is contracted with the company's own country.

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Indian revenues from BPO are estimated to have grown 107% to $ 583 million. Leading Competitors: - Philippines, Mexico, Canada, China and Ireland. 67-72% of costs to call centers operating in the US/UK is directly linked to man power costs. India only spends 33-40% of costs on man power. This includes training, benefits and other incentives for labour .

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The main revenue areas for Indian BPO companies . Indian revenues from BPO are estimated to have grown 107 per cent to $ 583 million.

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Genpact WNS Wipro BPO HCL Technologies BPO Services ICICI OneSource IBM Daksh Progeon (Infosys) Aegis BPO Services EXL Service Holdings 24/7 Customer NASSCOM report: Value of total BPO market in 2005 estimated at $5.1 bn Top 5 IT vendors have only 6.5% of the market 1/3 of the market to big BPO companies 1/3 to captives 1/3 to smaller set ups  Predicted consolidation

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