Walkie-Talkie Communication Etiquette

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The walkie-talkie is the second most used voice communications equipment after the mobile-phone. GRID Communications offers a wide range of walkie-talkies to suit different users.

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Grid Communications Pte Ltd Page 1 Walkie-Talkie Communication Etiquette The walkie-talkie is the second most used voice communications equipment after the mobile-phone. GRID Communications offers a wide range of walkie-talkies to suit different users. Regardless of the type of walkie-talkies it is therefore essential to familiarise oneself with the dos and don’ts when using walkie-talkies. This will help improve the overall users’ experience when communicating using walkie-talkies. For walkie-talkies communication to be clear concise succinct andoperate smoothly certain procedures or etiquette should be observed. Basic Walkie-TalkieUsage Etiquette Rules The dos:  Speak clearly and slowly. Communication over the walkie-talkie isn’t always as clear as when communicating face-to-face. Generally speaking audibly at a slightly higher pitch then normal and directly into the microphone would enhance clarity when communicating over walkie-talkies. Use adequate pauses where necessary.  Listen before speaking. Allow the other party to finish speaking before interrupting unless it is an emergency.  Be precise brief and straight to the point. Long sentences can be difficult to understand over walkie-talkies. Break up long sentences into shorter ones.

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Grid Communications Pte Ltd Page 2  Follow the voice procedure that your organisation has set. This would avoid miscommunication when using walkie-talkies within organisation.  Do answer all calls promptly when they are for you. As walkie-talkie communications are mostly work-related it is important to respond promptly when calls are received.  Use Phonetic Alphabets when spelling words over walkie-talkies. The use of Phonetic Alphabets can help to avoid ambiguity when spelling words over the walkie-talkies. For example RSVP should be spoken as “Romeo Sierra Victor Papa” when clarity is needed. A list of the internationally recognised phonetic alphabets is shown in table A below.  Perform walkie-talkie checks to ensure that the radio is in good working condition. Checks such as volume battery strength and signal strength should be performed on a regular basis. For extended usage of the walkie- talkie in the field do carry spare batteries where charging of the expended battery is not possible.  The international radio language is English except in cases where you are licensed to speak in some other languages.  When using a two-way radio you cannot speak and listen at the same time as you can with a phone. The don’ts:  In a group call situation do not respond if you are not sure that the call is for you. Wait until you hear your call sign to respond.  Unless using walkie-talkies that are encrypted such as GRID’s TETRA system for secured communication do not transmit sensitive or confidential information. Non secured walkie-talkies can easily be eavesdropped as frequencies are shared.  Do not conduct unnecessary talks over the walkie-talkies. Unnecessary talks are not only annoying to the other users but could also prevent more important calls from coming in.

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Grid Communications Pte Ltd Page 3 Phonetic Phonetic A Alpha N November B Bravo O Osca C Charlie P Papa D Delta Q Quebec E Echo R Romeo F Foxtrot S Sierra G Golf T Tango H Hotel U Uniform I India V Victor J Julet W Whiskey K Kilo X X-ray L Lima Y Yankee M Mike Z Zulu Content Source - http://gridcommunications.blogspot.in/2016/12/walkie-talkiecommunication- etiquette.html

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