HANDSHAKE_Management Ethics and Social Responsibility_edited_12-08-09

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Chapter 1: THE HANDSHAKES :

Chapter 1: THE HANDSHAKES Reporters: “THE TENDER AND THE ADMIRABLE” Tatum O. Lucena & Alexandro M. Novora Late Bloomers Group SECTION 1: FIRST AND LASTING IMPRESSIONS Bicol University CBEM MM220 –Management Ethics & Social Responsibility Main Reference: Using the Power of Ethics and Etiquettes in American Business by Phyllis Davis

LEARNING OBJECTIVES:

LEARNING OBJECTIVES Discuss general ideas about handshakes Identify styles of handshakes Discuss and demonstrate a scenario/set-up on how to effect an unmemorable handshake, considered as an effective one Discuss checklist for appropriate use of business handshakes

OVERVIEW /GENERAL IDEAS ABOUT HANDSHAKE:

OVERVIEW /GENERAL IDEAS ABOUT HANDSHAKE THE HANDSHAKE The grasping of hands by two people, as in greeting or leave-taking. is a theatrical pleasantry that’s warm and friendly and, if it’s done properly, quite unmemorable. It is your opportunity to give a favorable impression of your personality and your character. It’s meant to create a human connection during an introduction and reinforce that connection when you bid farewell. Manifests 3 attitudes-- dominance, submission & equality

STYLES OF HANDSHAKE:

STYLES OF HANDSHAKE The Manly Handshake: Here the other person’s hand is gripped, squeezed firmly and released. It indicates that the initiator considers the other person an equal state. The Palm-Down Thrust: In this handshake, when taking the receiver’s hand, the giver turns his hand so that his palm faces downward, though not necessarily parallel to the floor, while the receiver’s faces up. A variation of this gesture is to offer the hand with the palm facing downward. It signifies dominance and aggression .

STYLES OF HANDSHAKE cont’d.:

STYLES OF HANDSHAKE cont’d. The Glove Handshake: This is also recognized as the ‘politicians handshake’. It is done by grasping the hand with the right hand and cupping it with the left, to communicate that one is trustworthy and honest. The Stiff-Arm Handshake: Here the arms are kept stiff, thus placing the receiver at ‘arm’s length’, literally out of one’s ‘intimacy zone’. It is generally used by aggressive people.

SCENARIO SET-UP: EFFECTING AN UNMEMORABLE HANDSHAKE:

SCENARIO SET-UP: EFFECTING AN UNMEMORABLE HANDSHAKE Always stand during a handshake unless you are elderly, ill, or physically disabled. After standing, offer the person whose hand you’re shaking an eyebrow flash and create focused eye contact before initiating or responding to the offer of a handshake .

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d.:

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d. Place the web (between the thumb and index finger) of your right hand into the web of other person’s right hand and then very slowly wrap you fingers around the other person’s hand and flatten your palm against his or her palm while slightly bending your thumb over on the back of his or her hand, Apply two or three slow pumps. A slow handshake is considered sincere. Don’t rush. Take your time.

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d.:

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d. Engage in warm clasp (not too weak or hard) and avoid cupping your right hand. Men often shake a woman’s hand by cupping the right hand to avoid their normal firm grip. Any woman will tell you she prefers a firm, warm grip over a cupped one since the latter can be painful if it crushes the ring on her right hand.

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d.:

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d. Talk while you’re shaking hands. Exhibit a pleasant facial expression and speak instead of waiting until the handshake has concluded. If you remain silent and do not appear sincere or pleasant, your handshake could be misconstrued as apathetic or even aggressive. In fact, try saying the person’s name first (if you know it) before giving yours. For example, “Hello Bill. It’s nice to meet you. I’m Pat Patrick.”

EFFECTING AN UNMEMORABLE HANDSHAKE:

EFFECTING AN UNMEMORABLE HANDSHAKE Avoid turning a person’s wrist and hand sideways so yours is on top and his or her underneath in a less dominant position. This is considered highly aggressive and is always inappropriate. Make sure your right hand is dry, not moist. Never involve your left hand in a handshake. Placing it over the handshake or on the left arm or elbow of the other person is considered insincere and often called “The Politician’s Handshake” or “The Preacher’s Handshake.”

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d.:

EFFECTING AN UNMEMORABLE HANDSHAKE Cont’d. If you’d like to add an extra degree of warmth to your handshake, allow yourself to bow slightly to the other person. You’ll never know about your handshake until someone gives you feedback. Shake hands the way you normally do with three people and ask for their critiques.

APPROPRIATE USE OF THE BUSINESS HANDSHAKE:

APPROPRIATE USE OF THE BUSINESS HANDSHAKE Wait for a senior-ranking officer in your company to initiate the handshake when you meet. Wait for the other person to initiate the handshake when you walk into the person’s private office. Rise from behind your desk and initiate a handshake when someone---your guest---walks into your office.

APPROPRIATE USE OF THE BUSINESS HANDSHAKE Cont’d:

APPROPRIATE USE OF THE BUSINESS HANDSHAKE Cont’d Wait for a woman to extend her hand to you when you’re not sure whether she wants to engage in a handshake. The vast majority of contemporary businesswomen shake hands routinely. However, some women of certain ages and areas of the country have never learned to shake hands with strangers and may be reluctant to do so. You don’t need to shake a person’s hand each time you see him or her during the workday unless there’s a specific reason to do so.

APPROPRIATE USE OF THE BUSINESS HANDSHAKE Cont’d.:

APPROPRIATE USE OF THE BUSINESS HANDSHAKE Cont’d. When an invited guest comes to your office for a business meeting, initiate a handshake and introduce yourself and those around you. If you are being introduced to someone by a third person, be quick to initiate the handshake at the beginning of your introduction. If you’re introducing yourself , initiate the handshake as you begin introducing or when the other person begins the introduction.

END OF PRESENTATION. THANK YOU!!!:

END OF PRESENTATION. THANK YOU!!! “A good beginning makes a good ending." --English Proverb

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