Quality Doctor Answering Service Provides Personalized Service

Category: Entertainment

Presentation Description

No description available.


Presentation Transcript

Quality Doctor Answering Service Provides Personalized Service:

Quality Doctor Answering Service Provides Personalized Service

Quality Doctor Answering Service Provides Personalized Service:

Quality Doctor Answering Service Provides Personalized Service Medical industry needs high quality and reliable call doctor answering service, which will never fail to connect the patient with the doctor in case of a medical emergency. A patient cannot and should not be treated as any other commodity that can be easily bought and sold in the marketplace. This is legally wrong, morally corrupt, and professionally unacceptable. Doctors need to hire the services of a medical provider that can help them deliver personalized, accurate, and reliable care to the patient.

PowerPoint Presentation:

Service and quality are the most important factors that need active consideration during the selection of a medical answering services provider . Doctors wanting to enhance their reputation and provide the best possible medical care to their patients would never think of hiring the services of a generalized service provider. Some points that doctors, medical professionals, and healthcare providers must take into account before hiring the services of a medical answering services provider are as following:

The Type of Service Provided:

The Type of Service Provided The first and foremost thing to consider about the service provider is the type of services it provides. What it means is that careful attention should be paid to the fact whether the agency provides generalized service or it specializes in physician answering or healthcare communication services. A firm providing generalized answering services, i.e. working for a lawyer, carpenter as well as a doctor is a definite no-no. One size fit all approach does not work in medical industry. A doctor or a healthcare provider wishing to hire the services of these firms to limit their cost are neglecting few of the most important aspects of a quality and professional doctor answering service— quality, accuracy, personalized care, and promptness.

PowerPoint Presentation:

On the other hand, a specialist medical answering firm is expected to have professional and well-trained live operators who can pay individual attention to each patient and process both emergency and non-emergency calls promptly and efficiently. However, you must take some basic precautions in case of specialist service providers as well. Few of the important precautions are: HIPAA Compliant The firm must understand and comply with the Health Insurance Portability and Accountability Act (HIPAA). This law which provides federal level protection to patient’s sensitive health data provides assurance to patients that their confidential health report will not fall into the wrong hands.

Training Provided to Operators:

Training Provided to Operators One must ensure that the live operators who will be handling critical medical calls are well-trained and well-versed with common medical terms, procedures, and jargon. This point is of paramount importance as the operators must have the knowledge to differentiate between emergency and non-emergency calls. Every second counts in a medical emergency, which makes it imperative for the emergency calls to be handled on a priority basis.

Service Structure:

Service Structure Last but certainly not the least is the fee structure of the answering service provider. Select a firm that has a flexible and transparent fee structure in place. It is often seen that unscrupulous service providers charge for every small service provided, and in certain circumstances, they might charge for services not even provided. An ethical and professional provider will post their rates on their website. In fact quality providers like Cullens Communications have a highly flexible and transparent fee structure in place. They will help you select services that most accurately answer all your needs and not a charge a single cent more than the initial rate plan.


Conclusion Deciding on an answering service provider for a person who belongs to medical industry is much more difficult as compared to choosing for someone working in a different profession. This is so because patients are not commodities. They need careful nurturing and personal attention. Cullens Communications is a high quality doctor answering service provider which has well-trained HIPAA compliant operators and sophisticated communication equipment to make life simpler for both patients and doctors.

Thank you:

Thank you Cullens Communications 40 Mathews St. Suite 204 Goshen NY 10924 Phone: 877 499 1280 Email: sales@cullenscommunications.com

authorStream Live Help