Deliver effective online and remote printer support and service

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123hpsupports.com/ In this customer service training video, IT customer service expert explains installation, troubleshooting, downloading and wireless setup about HP Printer that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization using toll-free number 1-844-519-8688. For more information visit : 123hpsupports.com/ And also follow us on Pinterest : pinterest.com/123hpsupport/123hpsupportscom-setup-install-downloads-and-troub/ Stumbleupon : stumbleupon.com/stumbler/hpus123

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Presentation Transcript

Slide 1:

1 Introduction about HP Printer 3 2 6 5 4 HP Printer Types HP Printer Installation Services HP Printer Downloading Services HP Printer Troubleshooting Services HP Printer Wireless Setup Services 123hpsupports

Introduction to HP Printer:

Introduction to HP Printer Hewlett-Packard brand releases lot of printer models. HP Printer is mainly manufactured for home and official purpose. It is also manufactured as an all-in-one printer purposed.

HP Printer Types:

HP Printer Types HP Officejet Printer HP Officejet Pro Printer. HP Envy Printer HP Deskjet Printer HP Laserjet Printer HP Scanjet HP Printer Types HP Officejet Printer HP Officejet Pro Printer. HP Envy Printer HP Deskjet Printer HP Laserjet Printer HP Scanjet

HP Printer Installation:

HP Printer Installation Click a Start   button, and click Devices and Printers. Click Add a printer . click Add a local printer . M ake sure that the Use an existing port button and the recommended printer port are selected, and then click Next . On the Install the printer driver page, select the printer manufacturer and model, and then click Next . Complete the additional steps in the wizard, and then click Finish.

HP Printer Troubleshooting:

HP Printer Troubleshooting Troubleshooting services are available for the below printer issues. Printer does not printing Cable connection related issues Printing error (orange or blinking light) Paper jam and paper stuck Inkjet printer ink related issues. Troubleshooting services are available for the below printer issues. Printer does not printing Cable connection related issues Printing error (orange or blinking light) Paper jam and paper stuck Inkjet printer ink related issues.

HP Printer Download:

HP Printer Download Go to 123.hp.com, enter your printer model, and then follow the onscreen instructions to download your driver . Go to HP Customer Support - Software and Driver Downloads, enter your printer model, if prompted, and then confirm the operating system version is correct . Click Download option as per you wish and save it as a proper format. Run and follow on screen instructions to complete execution process.

HP Printer Wirelss Setup:

HP Printer Wirelss Setup Turn on your Wireless printer . On the touch screen , press the right arrow key and press setup. Select Network from setup menu. Select Wireless Setup Wizard from Network menu, it will search for the wireless routers in the range . Select your Network (SSID) from the list. Enter the WEP/WPA Passphrase for the network and press Done. Press OK to confirm the settings Press OK to print wireless report or Skip .

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