Deliver effective online and remote printer support and service

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http://123hpsupports.com/ In this customer service training video, IT customer service expert explains installation, troubleshooting, downloading and wireless setup about HP Printer that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization using toll-free number 1-844-519-8688.For more information Visit our website : http://123hpsupports.com/ And also follow us on Pinterest : pinterest.com/123hpsupport/123hpsupportscom-setup-install-downloads-and-troub/ Stumbleupon : stumbleupon.com/stumbler/hpus123

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Presentation Transcript

slide 1:

1 1 Introducton about HP Printer Introducton about HP Printer 3 3 2 2 6 6 5 5 4 4 HP Printer Types HP Printer Types HP Printer Installaton Services HP Printer Installaton Services HP Printer Downloading Services HP Printer Downloading Services HP Printer Troubleshootng Services HP Printer Troubleshootng Services HP Printer Wireless Setup Services HP Printer Wireless Setup Services 123hpsupport s

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Introducton to HP Printer • Hewlet-Packard brand releases lot of printer models. • HP Printer is mainly manufactured for home and ofcial purpose. • It is also manufactured as an all-in-one printer purposed.

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HP Printer Types • HP Ofcejet Printer • HP Ofcejet Pro Printer. • HP Envy Printer • HP Deskjet Printer • HP Laserjet Printer • HP Scanjet HP Printer Types • HP Ofcejet Printer • HP Ofcejet Pro Printer. • HP Envy Printer • HP Deskjet Printer • HP Laserjet Printer • HP Scanjet

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HP Printer Installaton • Click a Start buton and click Devices and Printers. • Click Add a printer. • click Add a local printer. • Make sure that the Use an existng port buton and the recommended printer port are selected and then click Next. • On the Install the printer driver page select the printer manufacturer and model and then click Next. • Complete the additonal steps in the wizard and then click Finish.

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HP Printer Troubleshootng • Troubleshootng services are available for the below printer issues. • Printer does not printng • Cable connecton related issues • Printng error orange or blinking light • Paper jam and paper stuck • Inkjet printer ink related issues. • Troubleshootng services are available for the below printer issues. • Printer does not printng • Cable connecton related issues • Printng error orange or blinking light • Paper jam and paper stuck • Inkjet printer ink related issues.

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HP Printer Download • Go to 123.hp.com enter your printer model and then follow the onscreen instructons to download your driver. • Go to HP Customer Support - Sofware and Driver Downloads enter your printer model if prompted and then confrm the operatng system version is correct. • Click Download opton as per you wish and save it as a proper format. • Run and follow on screen instructons to complete executon process.

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HP Printer Wirelss Setup • Turn on your Wireless printer. • On the touch screen press the right arrow key and press setup. • Select Network from setup menu. • Select Wireless Setup Wizard from Network menu it will search for the wireless routers in the range. • Select your Network SSID from the list. • Enter the WEP/WPA Passphrase for the network and press Done. • Press OK to confrm the setngs • Press OK to print wireless report or Skip .

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