Leadership v. Management :Leadership v. Management Michael D. Ford CFPIM, CSCP, CQA, CRE Principal, TQM Works Consulting


Introductions :TQM Works Consulting 2 Introductions Name Title Tasks Expectations


Agenda :TQM Works Consulting 3 Agenda Definitions of Leadership and Management Traditional Roles and Responsibilities Change and Integration of Each Genetic or Environment Business Sectors Motivational Techniques How to Create the Ideal Leader/Manager


What is Management? :TQM Works Consulting 4 What is Management? 1. The act or art of managing: the conducting or supervising of something 2. Judicious use of means to accomplish an end (Webster’s Dictionary)


What is Leadership? :TQM Works Consulting 5 What is Leadership? 1. Capacity to lead 2. Lead: to guide on a way; to direct on a course or in a direction; to direct the operations, activity, or performance of (Webster’s Dictionary)


Traditional Management Role :TQM Works Consulting 6 Traditional Management Role Planning and budgeting Organizing and staffing Controlling and problem solving Delegating What job titles are associated with this?


Traditional Leadership Role :TQM Works Consulting 7 Traditional Leadership Role Setting a direction Aligning people Motivating and inspiring Recruiting What job titles are associated with this?


Change and Integration :TQM Works Consulting 8 Change and Integration Managers sometimes need to lead Leaders sometimes need to manage How can we make this happen?


Genetic v. Environment :TQM Works Consulting 9 Genetic v. Environment The “natural born” leader Cultivating leaders from within Developing personality strengths Providing training, opportunities and reward


Business Sectors :TQM Works Consulting 10 Business Sectors Profit (manufacturing, financial, etc.) Non-profit (education, health care, gov’t.) Athletics (professional and amateur) Military & Law Enforcement Family and religion


Motivational Techniques :TQM Works Consulting 11 Motivational Techniques Management: raises promotions bonuses Leadership: recognition honors, awards pat on the back “cookies”


How to Create the Ideal Leader/Manager :TQM Works Consulting 12 How to Create the Ideal Leader/Manager Identify the needed skill sets Prioritize them Recognize the need for flexibility Select qualified candidates Utilize their strengths Provide them with training/support


Summary :TQM Works Consulting 13 Summary Definitions of Leadership and Management Traditional Roles and Responsibilities Change and Integration of Each Genetic or Environment Business Sectors Motivational Techniques How to Create the Ideal Leader/Manager


Any questions or comments? :TQM Works Consulting 14 Any questions or comments? THANK YOU for your participation! Please fill out the evaluation form. TQM Works Consulting Training that is “edu-taining”! michaeldford@earthlink.net 607.624.4853