Graeme Leach

South Africa

Graeme Leach

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Work as a consultant specialising in relationship msarketing and CRM

Joined: 30/10/2008

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Graeme Leach's PowerPoint Presentations

CRM measurements CRM measurem..
 
The missing R in CRM The missing ..
 
Graeme Leach's Podcasts ..

Recent Activity

Gumby

Gumby uploaded a new presentation "CRM measurements"

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CRM measurements

A presntation of measurements and ratios that should be used in CRM. Includes explanation of retention rates, etc.

Views: 454

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Gumby

Gumby uploaded a new presentation "The missing R in CRM"

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The missing R in CRM

Although CRM stands for customer relationship management, the 'relationship' component is often missing. The presentation explores what..

Views: 325

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